Problems with blackberry messenger

im having problems with my blackberry messenger. Certain contacts on my bbm couldnt send messages to me it just came up as a red cross, so i deleted them and tried adding them again and now it just keeps saying pending. I cant add them and they cant add me. I wiped my phone and i had an email account set up on it so i could restore my contact list but now im having problems with that too.

janette21 wrote:
Hi I have been having problems with my internet and bbm I phoned my network and they told me different steps but none worked they then told me blackberry have my details and it will get fixed but its still not working can you help? X
Hi and Welcome to the Community!
That post is a tad bit confusing, especially lacking adequate punctuation to understand where your sentence breaks are. But, if I am interpreting it correctly, then your carrier already has escalated your case up to BlackBerry and you are waiting to hear back for status. Is that correct? If so, then until you hear back, you should have no expectation of functionality anyway. I suggest you either continue to wait or ring them back up and ask for status.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
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Problem with Yahoo Messenger for Blackberry 10

Hi Blackberry Team,
I've recently encountered a problem with Yahoo Messenger 10.1.0.88 on my Blackberry Q10 running OS 10.1.0.4181 software. It had been working fine for like a month after I purchased this phone from the authorized shop in Thailand until a few days ago it started showing the message within seconds after signed-in: 'Your connectino to the instant messaging provider has been lost. You can wait for the connection to be re-established or close the application and try logging in later'.
This is only when I'm on 3G cellular network. It works fine through Wi-Fi connection.
I did some research on website and found that the latest version of Yahoo Messenger for Blackberry is actually 10.1.1.16 released on Sep 30th, 2013 but, for some unknown reasons, my Blackberry World only shows the '10.1.0.88' (which already installed on my phone) as the latest version.
I really need this for work as I'm communicating with international bankers over yahoo. Please help look into this problem and get it fixed at your earliest possible. Thank you.

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Hello I have a problem with facebook Messenger disappeared from my desktop iPod in the AppStore it says "open" does not respond when I press it. What should I do to download it? But I do not have it in AppStore it says that I have it: (

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- Go to Settings>General>Usage>Storage>and under apps select FBM and try to delete it.
Next:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
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Why does my aol mail not sync properly with the Droid Razr? Never had the problem with blackberry but now I deal with a great deal of spam & duplicating tasks

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This may sound stupid, but I'm gonna throw it out there anyway. Is it possible, that if I have enough junk on my desktop it might disrupt the signal? It seems odd, but it kind of looks like my signal is strong and relatively steady now that I've cleaned my desktop. I do tend to get very cluttered. I use a lot of reference images and save text clippings to use later... it just piles up very quickly.
So, I wonder if all that extra effort my system has to do keeping up with the junk might have something to do with the drop outs?

TO BLACKBERRY- YOU HAVE A PROBLEM WITH BLACKBERRY WORLD NOT ACCEPTING CREDIT CARDS

HI, I AM AN OWNER OF A BLACKBERRY Q10 AND A LOYAL BLACKBERRY USER SINCE THE 8800 SERIES BLACKBERRY CURVES. THERE IS SOME TYPE OF PROBLEM WITH BLACKBERRY WORLD. I AM CURRENTLY RUNNING 10.3.2.556. UNTIL LAST THURSDAY BLACKBERRY APP WORLD WORKED WITH MY CREDIT CARD. THEN ALL OF A SUDDEN IT JUST STOPPED. SAYING THAT THERE WAS A PROBLEM WITH THE TRANSACTION AND TO TRY AGAIN LATER. NOW I CANNOT USE MY CREDIT CARD AT ALL. I AM POSTING THIS IN MULTIPLE FORUM BECAUSE I AM NOT THE ONLY ONE HAVING THIS ISSUE. I HAVE RECENTLY POSTED THIS PROBLEM ON CRACKBERRY.COM AND OTHERS ARE HAVING THE SAME PROBLEM. http://forums.crackberry.com/ask-question-f432/why-blackberry-world-will-not-let-me-purchase-apps-when-working-before-1032609/?mn_qa=1#post11839564 AND IF YOU LOOK ON THIS SITE AND CRACKBERRY FURTHER YOU WILL SEE OTHERS ARE HAVING SIMILAR ISSUES. I HAVE ALREADY TRIED TO GO ONTO THE BLACKBERRY APP SITE ON MY COMPUTER BUT NOW THERE IS NO OPTION TO CHANGE THE PAYMENT OPTIONS THERE ANY MORE. WHAT IS THIS. WHY IS IT HAPPENING?????? CAN YOU PLEASE LOOK INTO THIS PLEASE WHOMEVER FROM BLACKBERRY SEES THIS POST. SINCE THERE IS NO NUMBER TO CALL FOR HELP ABOUT THIS I AM POSTING HERE UNTIL SOME TYPE OF BLACKBERRY PERSON ANWERS. I AM ALSO GOING TO TRY AND POST THIS IN THE FORUMS FOR Q10, CLASSIC, PASSPORT, LEAP, ETC., SO SOMEBODY CAN HELP US. SOME PEOPLE SAY IT HAS BEEN GOING ON FOR MONTHS ON THEIR ACCOUNT AND NOTHING HAS BEEN DONE. HELP US PLEASE. THANK YOU.

I have the same problem today. Suddenly Appworld stopped accepting my AMEX credit card. I called AMEX and they told me that all is notmal from their sied and that they did authorize transactions. However, Approwld says that credit card cannot be accepted. WHAT A MESS!!! And there is NO EMAIL or phone number to contact regarding this problem which is quite RIDICULOUS !!!

TO BLACKBERRY-YOU HAVE A PROBLEM WITH BLACKBERRY APP WORLD NOT ACCEPTING CREDIT CARDS

HI, I AM AN OWNER OF A BLACKBERRY Q10 AND A LOYAL BLACKBERRY USER SINCE THE 8800 SERIES BLACKBERRY CURVES. THERE IS SOME TYPE OF PROBLEM WITH BLACKBERRY WORLD. I AM CURRENTLY RUNNING 10.3.2.556. UNTIL LAST THURSDAY BLACKBERRY APP WORLD WORKED WITH MY CREDIT CARD. THEN ALL OF A SUDDEN IT JUST STOPPED. SAYING THAT THERE WAS A PROBLEM WITH THE TRANSACTION AND TO TRY AGAIN LATER. NOW I CANNOT USE MY CREDIT CARD AT ALL. I AM POSTING THIS IN MULTIPLE FORUM BECAUSE I AM NOT THE ONLY ONE HAVING THIS ISSUE. I HAVE RECENTLY POSTED THIS PROBLEM ON CRACKBERRY.COM AND OTHERS ARE HAVING THE SAME PROBLEM. http://forums.crackberry.com/ask-question-f432/why-blackberry-world-will-not-let-me-purchase-apps-when-working-before-1032609/?mn_qa=1#post11839564 AND IF YOU LOOK ON THIS SITE AND CRACKBERRY FURTHER YOU WILL SEE OTHERS ARE HAVING SIMILAR ISSUES. I HAVE ALREADY TRIED TO GO ONTO THE BLACKBERRY APP SITE ON MY COMPUTER BUT NOW THERE IS NO OPTION TO CHANGE THE PAYMENT OPTIONS THERE ANY MORE. WHAT IS THIS. WHY IS IT HAPPENING?????? CAN YOU PLEASE LOOK INTO THIS PLEASE WHOMEVER FROM BLACKBERRY SEES THIS POST. SINCE THERE IS NO NUMBER TO CALL FOR HELP ABOUT THIS I AM POSTING HERE UNTIL SOME TYPE OF BLACKBERRY PERSON ANWERS. I AM ALSO GOING TO TRY AND POST THIS IN THE FORUMS FOR Q10, CLASSIC, PASSPORT, LEAP, ETC., SO SOMEBODY CAN HELP US. SOME PEOPLE SAY IT HAS BEEN GOING ON FOR MONTHS ON THEIR ACCOUNT AND NOTHING HAS BEEN DONE. HELP US PLEASE. THANK YOU.

Hello andreabn90
If you can't remember your security questions go to Express Lane.
select iTunes from the list, then iTunes store. On the next screen select account Management. There, select iTunes store account security and write that you would like to reset your security questions and / or answers.
You should get an eMail reply over the next 24 hours.

Problems with MSN Messenger - need quick help

I posted yesterday that I was having some trouble with my Ameritrade stock trading account, it was a java issue and they had me delete the cache in java and my Ameritrade worked again.
Now this morning I'm having problems with MS messenger which I use all day long for my job. When I try to sign in it keeps telling me it can't sign me in and I must not be connected to the internet. Which I am.
Its got some thing to do with my airport wireless thingy. Is there some way to "open" that up. When I unplug it and then replug it back in I can sign in to MS messenger for about a minute but then it somehow blocks it.
It keeps me on the internet but I get a message that I an not connected to .NET Messenger service. It is blocking me on my laptop PC now too. And it behaves the same way. After unplugging the airport I get a quick window where I can sign in but after that it blocks that .NET messenger service.
Is there some way I can open up the airport so I can get on the NET messenger service. Skype and iChat work but I can't use either for my job.
Does anyone have any suggestions (I'm begging here cuz i start work at 9:30 am and I need it working by then!).
Thanks, Susan

Wow this is a mess, I want to add that again i'm sure its the airport extreme somehow. However on my PC laptop I can sign into messenger with an older version of it but when i try the new LIVE messenger it won't let me sign in.
The iMac version forces you to use the latest version so I can't use an older "non live" version to sign in with. I am praying someone can help me figure out what is wrong.
Thanks sorry for reposting but i'm frantic!
Susan

Problem receiving messages with Blackberry messenger

I recently purchased the Blackberry 8130 Pearl. While using the blackberry messenger I have an intermitant problem where I do not receive messages. I have to remove the battery and restart the phone to receive the message. Can anyone shed some light on this?

Y U No Help Me

Problema con blackberry Messenger

actualiize el blackberry Messenger y no puedo iniciar sesión llevo dos días así , cambie la clave y nada ahora lo borre y para mayor problema tampoco puedo volver a instalar lo por lo mismo
en cambio en la página no tengo problema , saben a que se deberá
mi Mail es por favor ayudenme

Hola y gracias por participar en el foro,
Para tu comodidad, BlackBerry tiene su propio foro comunitario en español:
http://foros.blackberry.com/t5/Foros-de-Soporte-General/ct-p/bscf_es
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Serious problem with blackberry 9300 Curve handset and denial from BB to replace the same, under warranty.

Dear Blackberry Authorities,
It is really a horrible experience with the handset of blackberry for me. I have purchased blackberry Curve handset 9300 on 22nd April from a "Phone Store”, Shop No.78,79,community centre, New friends colony, New Delhi, The Invoice No. is 319,The details of the handset are as follows:
Handset: Blackberry Curve 9300 1256-India Qwerty-Pink
Name: Blackberry 9300: ETA-716/2010/WRLO
Model: RDA71UW
It has been more than just three months ,when i purchased this handset ,It worked fine for about only fifty days from the date of purchase and from the second month ,to my shock, serious problem started in the handset and some time it was getting hanged ,sometime some keys in the keypad did not work ,some time it was getting hanged the moment I receive incoming call., sometime sms sending problem, some time some other problem ..Every time I used to switch off the phone and start again, then it used to work but after some days again there were some other problem occurring in the handset.
The phone was not getting connected to PC from the starting, and i have tried so many times but i fail to get success.
Many a times when I used t send sms the entire alphabet typed on sms has gone separately as a single alphabet in a particular sms to the recipient, causing embarrassment for me in my organization. I would blame the black berry for this embarrassment as this has caused due to faulty phone they have sold me,
I am service class person and i get occupied with my work at office in the day hours and doesn’t have time to go to the service centre of blackberry every time the problem occurs, as there are only one service centre available in Delhi at Lajpat Nagar.The service centre is about 20 Kilometers away from the area my office is situated, I managed to keep the phone running by switching off and switching on after one or two minutes, every time the problem occurs but in the first week of last month ,when the problem started continuing after switching off and switching on also ,I was bound to go to service centre at noida since it is close to my place (about 14 Km) in comparison of Lajpat nagar at new delhi,the service engineer at blackberry service centre saw my phone and said there is some software problem which can be rectified by reinstalling the software, and there are some hardware problem also (some keys on the keypad is not et. all working) ,for which i have to surrender my phone to them and they will send it to the Blackberry Office (they did not give address) and it would take 15 days at least ,thus since I had no back up phone and my each and every contact no. was there in phone it was difficult for me to give them handset at that time ,so I requested them to rectify the software problem by re installing the same.
I asked the service manager to get the backup of all the data and contact no saved into the phone, but they refused to do so and they asked me to go to some other shop nearby to get the data backup, I went to that shop and they asked 250 Rupees for data backup of my phone. I was bound to say yes to them for the amount the charge for backup .I gave them my handset and after 20-30 minutes they came back to me by saying, we cannot store your data backup as it is not connecting to PC. It was a highly disappointing reply for me.
Then i again went to your service centre and written down some important contact no.(the number which was stored on phone book) on piece of paper and taken out my SD card ,and gave them handset for re installing the same.
They gave me my handset after one and half hour and said" now it would work fine except hardware problem.".I came back and to my utter shock again after two three days handset was into its old condition ,then also I tried to manage with handset and when i could spare sometime I went to your service centre again on 24th July at Noida,
they took the phone and said it would take 12-15 days to return the handset after rectifying the problem,when i requested them to change the handset with a new handset which is at least in good working condition , they clarified that if the hardware problem is not manageable or repairable ,i would get new handset had no option except to give them handset for rectifying the problem.
Now,It is the time for a biggest shock from blackberry people-Today on 3rd August ,i have received a call from noida blackberry service centre to inform me that my handset cannot get repaired under standard warranty conditions of blackberry as there are some moisture into the phone and there is no warranty if there is a moisture inside the phone.
Thus now i wish to inform all the concerned ,Blackberry/Research in Motion ,managers/authorities ,that i have explained above ,all the things ,happened to me in last three months of my purchase of handset, in detail ,so i would again request to Blackberry/Research in Motion ,managers/authorities, to rectify the problem of my handset or change the entire handset so that I can use the same peacefully and should not roam around the service center of blackberry.
Giving this lame excuse that "there is a moisture inside the handset and thus it can’t get repaired or changed under warranty " is a clear case of cheating and harassing the customer, I have bought the handset to use it for my communication purpose not to roam around the blackberry service center nor to put water or moisture inside the handset and play with the handset and fight with all of you.
If there were some moisture inside the handset then that should have been seen by the noida service centre people also during my First visit itself by them and they would have refused taking the handset for repair. They did not refuse but accepted handset and reinstalled software also, If there was some moisture that would have been seen by them that time only.
In my second visit also the took my phone and seen the inside condition also of handset in front of me ,they did not see any moisture, that time also ,and now after 10 odd days ,there are some moisture inside the phone??????.
I have no idea how blackberry keeps its handset ,which has come to them for repairing ,but if there is any trace of moisture into my handset ,that would have come into the handset ,during these 10 days only when phone was with blackberry authorized service engineers for repair purpose. What I know is that My Blackberry handset is under warranty and it is not working properly thus it should be replaced by Blackberry.
On the keypad if some key are not working that is a hardware problem which was there in the handset and it has no connection with the moisture.
If this is the way blackberry is treating its customer, i would say it is harassing its customer, and does not want to rectify the problem .in this case, I would have no option left except to go to the consumer court in Indian judiciary system. And moreover i would inform my and other friends, organizational employee also not to use services/or buy blackberry handset if this is the way BB is treating its customer.
I would request all the concerned persons/managers/authorities of Blackberry/Research in Motion, take action into my case urgently and rectify the core problem into my handset instead of giving lame excuses, and change the faulty handset of mine with a new properly working handset under warranty condition.
Best Regards
Asim
Edit: Personal information removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

dubem747 wrote:
It looks like your phone has a some virus, use your computer to scan and remove it.
not possible for it to have a virus and a PC would not know how to scan the OS as its protected
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Multiple Problems with BlackBerry Curve 9300

Hi everyone
Model info: BlackBerry 9300 (sG, Wi-Fi)
OS version: v5.0.0.846 (Bundle 1440, Platform 6.3.0.39)
Yesterday night, i get the little envelope saying that I have a sms message but when i click on the icon (sms & mms) on the screen, i couldnt see my latest sms message but infact i could see some faulty messages which i couldnt delete and i could only see half of the list and the other half is empty with blanks. In order to view them I have to go to view folder and select my SMS inbox. It was not like this for the past few days, as i could straight see all the latest sms message just a click on the screen icon.
The only thing I have changed is that i accidently clicked on this:
At the menu of the SMS and MMS, i click on Options - Inbox Settings - Other Message Types - SMS AND MMS <<<i had click on this and save it accidentally and i am not able to normal view my sms message again.
Can anyone tell me how to change it so my sms messages could be seen without having to go to view folder and select my SMS inbox.
Another problem, some of the sms message is undeletable. No matter what method i have try it refuse to delete. I am still able to use it to send message but there will not be any message shown there where normally it should. Can any help on this? I have tried looking in saved folder but there is nothing in there to delete or all the option shown in the menu but there is no solution to this.
And the trackpad, Thought there are times it is smooth scrolling but there are times i had hard time to move it up and down left or left. Worst is sometimes i had to mover many time before the trackpad move up.
Please Help me for the above.
Thank You
Karen

Hello, me too have the same problem with my phone.
Model: BB 9300 (3G, Wi-Fi)
OS: v5.0.0.977 ( Bundle 1602, Platform 6.3.0.63)
But, this problem occured without changing any of my settings.
so, pls help me on this.
sreekanth.

Sync problem with Blackberry Desktop Software for Mac

Can someone help. I have synchronization problem with my contact in the Outlook for Mac using blackberry desktop software for mac. Seems all details in my blackberry handheld contact got synchronized, but not email addresses (so all names, jobs, companies, work phone, mobile - all got synchronized, but not email addresses). All data is in my handheld. I wish I could just "replace" (not merge/sync) outlook contact with all contact in the handheld but seems there is no option to do that. Let me know please if someone has similar experience and has found out solution. Thanks!

Can someone help. I have synchronization problem with my contact in the Outlook for Mac using blackberry desktop software for mac. Seems all details in my blackberry handheld contact got synchronized, but not email addresses (so all names, jobs, companies, work phone, mobile - all got synchronized, but not email addresses). All data is in my handheld. I wish I could just "replace" (not merge/sync) outlook contact with all contact in the handheld but seems there is no option to do that. Let me know please if someone has similar experience and has found out solution. Thanks!

Hi from belgium a problem with blackberry 8520

help please blackberry 8520
hi
i have ablckberry 8520.
Version: 4.6.1.296 .
i use it to navigate in internet every thing is ok.
but i have a problem with a site of advertising that i always use it ;
http://www.vivastreet.be/
I CANT LOGIN IN THIS SITE.
CAN YOU HELP ME.
i creat a new account for you if you want to test it your self .
so you can try log in your self.
log in :
[email protected]
pass word :
1111111111
thanks.
[removed personal information]
Salut
J'ai recu le ablckberry 8520 avec l abonnement.
Version: 4.6.1.296.
Je l'utilise pour naviguer sur Internet tout est ok.
mais j'ai un problème avec un site que j'ai utilise depuis toujours;
http://www.vivastreet.be/
Je arrive pas a connecte sur ce site.
Pouvez-vous m'aider.
jai cree un nouveau compte pour vous si vous voulez le tester vous-même.
login :
[email protected]
un mot de passe:
1111111111
Merci.
[removed personal information]

Hiya!
Personally, I havent seen this so it may be isolated to your device.
Your best bet for warranty is to call your carrier.
It very well could be classified as physical damage and void your warranty. Or they may classify it as "manufacturer defect" and replace it.
Its hard to say as carrier's policys are different
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Massive problems with BlackBerry ID/BIS/App World after provider switch

Hi,
I recently switched providers and got a bunch of different problems since then. The old provider deleted my BIS account, which of course also disabled the push mail functionality on my BlackBerry. I tried to register a new account with my new provider, which didn't work for unknown reasons. After several calls to my new providers hotline they finally suggested to reset my BB to factory default and try registering again. After the reset, pretty much the very first thing I was prompted with was the BlackBerry ID login. I used my old login and right after that, in the mail setup dialog, got the error again that there's a problem with the applications server and I can't create or login with a BIS account. I wondered how it could know my BIS account, so I did another factory reset and this time created a new BlackBerry ID. This time everything went fine, the new BIS account was created within seconds and a test mail was delivery to my device immediately. I was pretty happy, until I noticed that I couldn't restore all my data from BlackBerry Protect because of the new BlackBerry ID. Also all my apps were gone from App World, which is linked to the BlackBerry ID as well. So what I'm wondering now is
1) why is my BIS account linked to my BlackBerry ID,
2) how can I unlink it and use my new BIS account with my old BlackBerry ID and
3) if I can't, how do I get my BlackBerry Protect data and App World purchases back?
I'd prefer having the first two questions answered, because I'm sure switching providers and therefore BIS accounts is a pretty common thing, so there must be some do this right, right? I hope there's some way to fix it, because if I have to choose between "keep apps but live without email" and "have push mail and repurchase all apps", I'd probably choose Android instead.
PS: I also tried to find a way to contact RIM, so they could somehow unlink my old BIS account from my BlackBerry ID, but there's really not such a thing as "BlackBerry Support". The only thing I found was a button on the App World page for refunds etc, but even there the link was dead.
Solved!
Go to Solution.

I have no insight into if the carrier you are using should or should not be on that list. All I have is what you reported (that they can't escalate) coupled with that list...which leads me to conclude that they are not a fully authorized BB carrier. They would seem to be somehow affiliated though, since indeed you were able to set up BIS services with them. But, I do know of other carriers that are not listed...and as I recall they are something of a sub to a fully authorized carrier, and somehow provide services through that other carrier (who has the formal contract with RIM). I'm really guessing here as I have absolutely no insight into anything authoritative on this matter.
Regarding the contractually required formal support model...it works like this. You contract with a carrier for services. As part of that contract, you agree to a support model, and that support model starts with them (normally...as I said earlier, some models in some regions use service centers instead...you must review your specific documentation to know what the actual support model is for your specific contract). Consequently, all service-related support needs that you have must start with your carrier (or service center)...contractually, you are not allowed to bypass them and seek formal help direct from RIM. Hence the cost of the direct-to-RIM Incident Support system...you are electing to bypass your contract, and doing so is not "free". (There are also contracts between the carriers and RIM which further require that the carriers provide that front-line support to their end users, and provide the carriers with certain controls over some things that the end users are allowed access to...but that's just in support of the contract between you and your carrier.)
Now, in some situations (yours included, sadly), it gets even more complex. What I said above applies solely to the services you receive on your BB (voice, data, email, etc.). But, that has nothing to do with support for the device itself (e.g., warranty)...that's a separate contract, and was executed at the time of purchase between you and your place of purchase. That place of purchase (or assigned service center) is responsible for all support for the device itself (warranty, etc.). Again, this servicing (e.g., warranty) is delegated from RIM to the resellers...RIM provides zero front line support for devices, services, etc...none...all of that is contractually delegated down from RIM to various other entities (the carriers, resellers, service centers, etc.). RIM provides warranty and such, but the servicing of such is provided by others from a front line perspective...again, escalation into RIM is available to those front-line entities, but not to end users (save for the fee-based Incident Support model).
In your case, this could get quite messy. All too often, a service related issue is ignored by the carrier if they discover that they also did not originally sell the device to the end user (if they sold both the device and service, they would be responsible for all support for everything). They have a sad tendency to "blame the device" when it's really a service issue, and ignore the plea from the end user. Despicable, yes...but it happens all too often. And it get's worse...the device support entity will often likewise blame the service entity. The sad part of this bad scenario is that it's the end user who is left out in the cold with no service nor support from anyone that will actually aid their situation. Hopefully, this really poor outcome happens only rarely...but I know 100% (from reports on this forum) that it does happen more than 0%. I hope it does not come to pass for you, but I thought I'd warn you about it just in case so that you can be prepared for it.
All in all, I think what I'd suggest is that you press 1udn1 for support and escalation on this. Get them to tell you why they have no escalation path since, as far as you understand, they are 100% responsible for all of your service-related support, and that is exactly what this situation is, and they need to resolve it for you one way or another. Escalate with them to managers with them...the front line folks you reach likely won't have any authority to do anything "off script"...and you'll likely need that. Stress to them that you PAY THEM for your services and service-related support...and right now they are delivering neither to you, yet you continue to PAY THEM. Get them to reveal why they have no escalation capability...and see if they will reveal that they are sub to another carrier who does have that capability, and see if you can escalate that way.
You also may want to contact your former carrier...perhaps they did not fully release something related to your BB/BIS account, and that is what is preventing it from migrating to your new device? It is quite normal to migrate a BIS account from device to device (15 in one year, as I recall), so that one can retain their AW purchase records and such. This holds true crossing carriers...indeed, I've had one BIS account for years, and it started on one carrier and is now on a different one, and all my things are properly intact. Something is wrong "inside" preventing yours from doing so, and that needs attention "inside" to resolve for you.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
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Problems with Blackberry protect

Hello Blackberry community,
Recently I had my Blackberry Bold stolen so I said "No problem, Blackberry protect will take care of all my stuff". "Its in the cloud". But today when I did the blackberry protect recovery in my brand new Q10 I realized that I only have 31 contacts now! Almost all of my contacts are GONE! Does anyone knows what might have happened with the rest of my contacts? I don't understand how the Blackberry protect weekly backups that I had set up only ended up saving a small portion of my contact list. According to the Blacberry protect website, the last Backup was on August 5, 2014. My cell phone was stolen on August 12, so the backup should be up to date. But its not. Is there a problem using Blackberry protect to migrate from Blackberry 7 to Blackberry 10? Any indication as to what is happening with my contacts will be greatly appreciated.
Regards
Solved!
Go to Solution.

Hello there, more likely them 31 contacts are from an really old backup, and all your contacts are now synced wireless with your email. That's why you don't have them in a BlackBerry protect back up.
Did you set up your email yet? What is it, Gmail, outlook?
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