Problems with both iPhone and iPad.

Question

I can not back up my ipad or iphone to itunes.It says either "the ipad or iphone cannot be backed up to this computer". I did however back both of them up to iCloud. Does that mean that if I uninstall itunes on my laptop all will be okay or if I were to reset both devices to factory setting since they have been backed up on the cloud? Should I just re-install iTunes? I have an iPad 3 and an Iphone 4s, and have reciently had major problems with the computer, not knowing exactly what but I think somehow the registry was messed with. I tried updating the program, and I had to go into my services on my laptop and turn on the service that enables itunes to sync my devices, however I don't think there is a service for backing up. Anyone have and ideas?

Answer 1

iPhone and iPad use a different way of accessing the server.
I don't know the exact details, but we are using Zarafa instead of Exchange and have the same problem:
iPhone and the likes can connect to Zarafas z-push interface, which is some identical interface to the native Exchange interface, while the desktop e-mail application tries to interface with the web front end (via http) of the server.
These are completely different setups and it depends on the actual installation of the server to get this going.
So, you will most likely need different access parameters for the desktop - and the web mail feature has to be enabled on the Exchange server.
In my opinion using the web mail interface is just silly. On the other hand, the native protocol has less features comparedto the web front end, so you are somehow stuck with sins of the past.
Good luck!