Problems with brand new iMac

I have a brand new iMac and my safari can't open my gmail my faceboook, can't dowload flash player because something with the antivirus, can't set my account on appstore, icloud! This never happend and I been using mac for 15 years

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Similar Messages

Problem with brand new Imac, please help

I was suggested that it would be best for me to post this topic here in this forum.
Hi I am new to Mac, I had just gotten my 17" imac isight last week, for the most part i am very happy with it. But last night I was having some troubles with it. I had been online and was using Firefox as my browser....I went on one website and all of a sudden my mac froze up, the cursor changed to a spinning colored pinwheel and i couldn't click out of the page at all. In the upper right hand corner of the webpage which i didn't notice when i originally went on it was a message saying "you've been owned noobie"....my only guess was that this person's page had been hacked.
I tried manually shutting down the imac, when it came back on I could not do anything. Firefox and Safari kept shutting down, and even when i tried going into System Peferences it kept closing on me. I tried shutting down at one point and the computer seemed like it was still on, the light in the lower right hand corner was going in and out. I tried starting up again and could not get onto the desktop, it was stuck on the blue screen. I tried holding the power button down in the back for a few seconds and i took the power cord out from the back for 30 seconds, after that it seemed to work fine.
I am afraid that this may happen again, right now everything seems fine....has anyone else experienced this issue or has any insight on it? Is it a hardware problem or simply a bad webpage?
I appreciate any help that you guys can give me!

Hi and welcome to the wonderful world of iMacs. I too, just got the same iMac as you.
Here are some new usesr tips & links to check out:
- Get Applecare in the first 90 days.
- Apple stores have Free classes, and online seminars & tutorials.
A new service called: One to One for new users.
http://www.apple.com/support/mac101/
http://www.apple.com/support/tiger
http://www.apple.com/pro
http://www.apple.com/macatwork
http://guide.apple.com/index.lasso (all made4mac apps, utilities,
games etc.)
**For new Switchers from Pc to Mac:
http://www.apple.com/support/quickassist
http://www.apple.com/support/switch101
http://www.xvsxp.com
http://www.switchingtomac.com
- for comparisons of hardware and apps, etc.
http://guides.macrumors.com/Mac_Beginner's_Guide
** For Questions, Problems, and lots of answers:
- Always try the Help feature in the top menu of the finder and any
app for lots of info. And, Spotlight, too.
- try: macfixit.com forums and everymac.com, as well. They have
excellent forums, and tutorials.
* David Pogue's, The Missing Manual Series, of books are
indispensable! Just make sure to get the correct version for your
particular OS! Panther, Tiger, & Leopard. He has one just for
Switching, from PC to Mac.
- For more help try MacUser group in your area:
http://www.apple.com/usergroups
- You can also sign up for Kbase info from apple, too.
http://search.info.apple.com
- Check out the MacFixit Pro news, too. Tons of info.
- Helpful tutorials:
http://www.screencastsonline.com, http://www.howdoimac.com and http,
www.learntomac.com
- http://www.macinstruct.com
- software resource:http://www.iusethis.com
Have Fun,
Cali-Kate
New iMac Intel 17" Core 2 Dou, 2.0Ghz, 1G Ram, 160G HD Mac OS X (10.4.7) 500mhz Cube, 1.2g ram, 120g HD, Geforce2MX, iSticks + iSub

Sound Problems With Brand New 24" iMac!

1) My new iMac has suddenly stopped making alert sounds, such as for incoming Mail, no Mail etc.
2) I cannot listen to any radio stations on iTunes any more - dead!
Is there a problem with the new iMacs and sound?

All of my other sounds (startup, iTunes purchased music etc.) worked fine. All of my preferences are set OK.
Here's the odd thing: All of a sudden my alert sounds have come back and I can play SOME radio stations through iTunes, but not all.
This is very strange!

Final Cut X Keeps Crashing with Brand New iMac

I have a brand new iMac (3.2GHz Quad-core Intel i5, 8GB SDRAM, 1TB ATA, 1GB GGDR5) and have done almost nothing on it before downloading the trial version of Final Cut Pro X. I was used to Final Cut 7 and wanted to try out X before purchasing.
I have one project and one event in Final Cut X, it's only a 4 minute video of mostly images, some video and two audio tracks. Every time I try and add any effect like a simple crop/Ken Burns or cross disolve to one of the pictures, Final Cut crashes.
Most of the stuff on here says to delete your preferences or repair disk permissions. I have repaired disk permissions and it still crashes. And as far as preferences, it says to use an app from Digital Rebellion to delete any preferences but I don't think I even have any to delete. I went to system folder -> Library -> Preferences and looked for any FinalCut.plist files to delete and there are none.
I'm wondering if certain photos I'm using are corrupted, but it would appear they all are then. I imported them from a file, would it help to import them from iPhoto? Is there something else I could do to fix those photo files? Or anything else I could try to get Final Cut from crashing?

Thanks for your reply Russ. I'm not sure what you mean by Preference Manager. Am I looking in the correct place for preference files? (Users > Library > Preferences)
Are you saying that even though I may not find them in the Prefereces Folder, an app like Digital Rebellion would help me find them?
I'll try testing a new project but the problem is I can't isolate the problem clip because it seems to be crashing anytime I try and add effects to any photo. Do you know of an app that I could run photos through to "uncorrupt" them?
And when you say create a new user account, you mean at the system level of the computer?

Problems with my new imac 27"

Hi! i got last day, the new imac and i have some little problems
1) I have a an usb 3.0 HD connected to a 3.0 hub. the hd isnt recognized from imac. i also tried to switch ports and disconnect other peripherals but the result its always the same. i resolved using an usb 2.0 cable but its not a deal considering first itme in my life i have a usb 3.0 pc and i cant use it. the same configuration worked without any problems on my old macbook, but in that case, it was usb 2.0. which can be the problem? too much bandwith? i also use a thunderbolt ssd as my primary drive. but i dont think thunderbolt and usb share same bandwith
2) i have connected the imac to a AV receiver for listening music and sometimes movies. with my old macbook i did that with optical cable for audio and hdmi for video but now i have both with one cable. problem is that if i duplicate monitors, the imac resolution switches to 1920x1080. only way is the extend desktop. in this way i have 2560x1440 on imac and 1920x1080 on tv, but its a pain in the *** when mouse pointer goes away to the secondary monitor (turned off, or unused). is there a way to enable ONLY audio hdmi, or to block secondary monitor?
3) i connected imac via lan but in that way my wifi (not airprint) printer isnt recognized, so i switched again to wi-fi. is there a way to use lan without problems?
thanks

1) not enough information to know what the problem is. Could be cable, could be hard drive enclosure, could be computer. check this article - going thru these troubleshooting steps may solve the problem if it is the computer.
2) I don't know
3) how is the printer connected to your network? Is there an unbroken line of Ethernet connections between the computer and the printer? If another computer is connected to that cable can it see the printer?

Two problems with brand new Mac

Just got a new, pricey MacBook Pro, about a month ago. Anyways, I'm having two strange problems.
Firstly, my MacBook Pro keeps turning off randomly (which is pretty annoying when I'm trying to take notes on it in the middle of a university lecture)... weirder yet is when I start to close it and it's just slightly open it will turn back on but when I open it up fully again it turns off. This issue presented itself to me about 5 days ago and was messed up like that for a whole hour lecture. Then, it seemed to work fine but today while I was on it the issue persisted suddenly again. Now it's working fine, so I'm a little confused as to why it does this.
Secondly, yesterday I downloaded some slides from the profs site but it won't let me open them. I tried downloading other notes, from other profs and now none of them seem to open - just last week they would all open. Along with this my Mac is having trouble opening one of my screenshots of my course calendar.
I'm not a computer guy so maybe I'm just doing something wrong in either cases, I don't know.
Thank you in advance for any advice

Doesn't seem like you're doing anything wrong. Seems like a hardware problem. Since this is brand new I'd take it back to the Apple Store or where you bought it and tell them your problems. If they can't reproduce the problem it might be necessary for them to run Apple Diagnostics:
Using Apple Diagnostics
You might want to do that anyway and see if you can get an error code to come up. It's always easier to walk into the store armed with a fault code.
Since this is still under warrantee it would be fixed for free.

Freezing problems with brand new Toshiba P500.

Hi All;
I bought a brand new Toshiba Laptop from Myers Melbourne in June 2010 and its running the base version of WINDOWS-7 64 bit. Its a Satellite P500 PSPGSA-01G003 ( large 18.4 inch screen ) which "does not exist" in the model product listing on this website.
Also it has 4Gb RAM and 2x 500GB HDD. It ran fine for the first 4 weeks or so and then slowly and intermittently it started freezing and not shutting down in the normal manner - generally within a couple of hours of when i opened LARGER size files. On switch on it asked to "restart windows normally" and whilst in the process of running a program, it either ran very, very, very, very, slow ( hanging )or just froze altogether - with only the mouse cursor moving on the screen. To clear the problem and hard reset of the power switch was the only thing that "fixed" it.
I spoke to others I know at work who have Win-7 (as many are clued up with IT and work with it) and they think "I'm crazy" as they have not experienced on their own WIN-7 OS at home.
As the model I have is not specifically listed by Toshiba, I cannot be sure if I can update the drivers - which I should not have to do since its a brand new computer straight out of the box. I'm so frustrated by the problem I've dumped the computer and now have gone back to WIN-XP on a DELL Laptop, until I can sort this drama out.
My very first issue I had with it after just 4 weeks was it would not turn on at all as though the battery was removed or dead no life at all not even a light on the front panel edge.
That was "fixed" by a hard reset of the laptop ( pressing the on button down for 10 seconds ) with the battery removed - something I have never had to do with computers in the past.
Basically I'm of the opinion - rightly or not - that WIN-7 is not all that stable an O/S, since its built on a Vista platform and that being so - I may dump it and go for something radical like Linux or Ubuntu - or maybe worse still buy a Mac.
But before I go to such trouble and dump WIN-7 and conclude it is a crap OS - I would appreciate some advice as to what the problem might be ! There was a write-up about this in a recent Computer Magazine (APC ?) saying WIN-7 had problems with running sluggish and gummy. Mine is so gummy it freezes.There are dozens of complaint about this very issue on websites and the brand of computer is not the issue nor the common denominator - just the Operating System. It's a Microsoft problem in reality !
Interested in your replies and a solution to restoring my Toshiba "white elephant" !

Satellite P500/01G (PSPGSA-01G003)
See if running the System File Checker helps.
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows...
-Jerry

Problems with brand new ipod classic

I purchased a $245 classic for my son's birthday last week. He opened it, was excited, and went straight to the computer to begin using it. Unfortunately, it did NOT work. I can't really say the problems he was having because he was the one using it. I believe he said that it would not format, and that the computer did not recognize the device as an ipod. He then tried it on his girlfriend's computer and it did not work there either. We called Apple and the representative told us to return it to the store. The store told us that it had to go through Apple (per Apple's orders). We called the same guy back and he said to send it in and they would send us a new one. OK, fine. But now they are saying that it was "undetermined accidental damage" and they will not repair or replace it. The ipod did not work from the moment it was opened!!! I find it quite unfair that we now have a brand new completely unscratched $245 paperweight, and no gift for our son. The website does not give me help with addressing this issue. Does anyone out there have any ideas on who to contact next? The guy we talked to in customer service lied to us twice (first by telling us the store would return it, and second by saying they were just going to ship a new one since he had just opened it). We don't really want to bother with him anymore. Our frustration is unreal. Thanks for any insight you might have.

I can't speak for Apple, and I don't think we could speak to what your son did with the iPod (as opposed to following the setup instructions which I believe are in the box, and direct you to www.apple.com/ipod/start to install iTunes), as when I turned my Ipod Classic 160GB on, it simply booted up and started working. No "formatting" was required.
If you have an issue where a vendor promises you a return, then reneges ... turn all your information over to your credit card issuer or bank and ask them to initate a chargeback. That will get the seller's attention.
That's my $0.02.

C55D-B5310 At least 3 problems with brand new laptop, now fed up.

I bought the wife a new C55D-B5310 from Best Buy on the 5th of January, and am now ready to take it back (even though I'm outside the 14/15 day return policy.   I bought it for my wife but had nothing but problems with it.
First, there was the green videos, totally green and just sound. No amount of windows updates solved that, I had to download a third party codec pack in order to get it to work. I had noticed this on the display model as well, and ignored it at the time (silly me).
Second there was the constantly dropping wi-fi connection.   A search on here and an updated driver + disabling the power save feature for the adaptor has seemingly resolved that. (but frankly why should I have to disable a power saving feature just to get it to not be 'limited connectivity').
Then last night I noticed the touch pad was playing up and was stopping responding, disappearing, or simply not being responsive.   At this point after three problems, I'm fed up with this. A user should not have to get things working that should be working from the factory.   The laptop also seems to freeze at times or be unresponsive in general.
I'm an experienced I.T. professional, but this was for my wife, and she is also now fed up with it, and now just uses her phone instead, as it's such a pain to use. Seriously... where was the product testing on this model. These are such basic things to get right.
On a side note, I just also bought another (alternative brand) laptop for myself. It works beautifully. No connection issues, the touch pad just works, the machine doesn't freeze whilst it's thinking about stuff. The Toshiba should work model should work just like this.
I'm now worried I'll be stuck with this pain in the butt laptop, even though it's not fit for purpose.

I actually bought an HP laptop for $150 from a sample store (i3, 6GB, 750GB HDD, touchscreen) It works flawlessly unlike the totally non-QA'd Toshiba. My wife loves the new machine, and without me prompting her, she simply said that it just works, and does everything she wants. (Obviously this machine is in at least $200+ extra dollar price bracket compared to the $300 dollar Toshiba however, so don't read into this too much).
I have heard a lot of the UK guys saying that Toshiba's quality has dropped through the floor, with the same sort of problems as I mentioned (plus others).
Sorry Tosh, but you really need to get your act together with your budget range. There is absolutely no reason why this machine should have performed so badly, and had at least 3 faults right out of the box.
I was seriously considering keeping the C55D for myself to use, but after spending a short time with it, it was clearly trash.

Having problems with brand new battery installed...Help please!

Here's my problem. I just recently replaced the battery on my 13" Macbook. The brand new battery ordered from Apple arrived on Saturday and up until last night everything was great. Now all of a sudden the computer is doing the same things it did with the old battery. I am getting the green light on the MagSafe Adapter even though the battery is not fully charged. I am also alternating between "Not Charging" on the battery icon and a "X" on the icon.
I did some reading and tried resetting the PRAM and SMC. I even uninstalled Leopard and reinstalled Tiger (updating everything afterwards), thinking maybe it was a software issue. (I just recently installed Leopard and hoped it was just a bad install.) None of that really seems to work.
There is one slight exception- the SMC reset. After I do the SMC reset I get the amber light from the adapter, the icon shows charging and all is well for about 15 to 30 minutes. Then I am back at square one.
I was wondering if anyone had any suggestions or ideas on what could be going on. Any help would be greatly appreciated! Thanks!
Message was edited by: luckylindyhopper

It seems like you have eliminated all the easy fixes for your problem - what is left is the computer itself. Call Apple (800-275-2273) and explain the troubleshooting you have already done. They should set up a repair for your computer. If it is out of warranty you may have to pay for the repair.
Best of luck.

Having problems with brand new ASA5505 and ASDM

I have a brand new out of the box ASA5505. I can connect with https://192.168.1.1 and login with blank username/password
From there I get a screen that tells me I can either
- Install ASDM Launcher and run ASDM or
- Install Java Web Start
If I choose the first option, ASDM runs, I put in 192.168.1.1 (and leave the UNAP blank) and it just sits there trying to connect
If I choose option 2, it just loads java.com
I have gone to java.com and installed the Java SE package (32bit and 64bit just in case - I'm on a 64bit Windows OS) which the docs say include Java Web Start, but the router still tells me "Java Web Start is required to run ASDM, but it is not installed on this computer"
I'm stuck, I've been googling for 2 hours. Found people say if ASDM doesn't run it could be a java mismatch and just to use the java web start client. Any help is greatly appreciated. Thanks.

Hi
Yes normally you need a smartnetcontract, but atleast in sweden you can talk to your ciscorep to get the newest software during the first 90 days.
And yes updating the Java have in several occations in the past made the ASDM stop working.
Thats the problem with java, it is incompatible with itself so the question must then be why use it to something as important as ASDM and log handeling ?
I am sorry but I have no answer to that.
Good luck
HTH

Problems with brand new IPhone's charging?!

Hi, I recently got the iphone5s, it is now only 2 months old! However I have recently been having some problems charging it, when I use the cable it seems really temperamental and will only charge depending on what angle the lead is at. I assumed it was the charger and so tired another and have also been using it with a portable charger. Both seemed fine at first but then these problems occurred again. When trying to connect it to my computer it becomes recognized and un-recognized very easily and I have to plug/un-plug the cable a few times (after turning it round) until I can get it to work. Sometimes it will work fine but then other times I think it has gone completely. Can you advice me on what may be causing these problems and whether I need to get a brand new lead or it is a fault with the charging port on my phone? Very frustrating please help!
P.S Didn't want to take it into the apple store as it very temperamental and could work for them and make me look very silly!

Would you rather risk looking silly or having an expensive iPhone that doesn't work? Let them examine it.

Problem with brand new 55" Dynex DX-55L150A11

The audio doesn't work when we go through HDMI. Have gone through all 4 inputs and used 3 different HDMI cables. Is there some switch or menu that needs to activate audio that I'm missing, or do I really need to go return this so I can get the same brand new TV with a new HDMI board? Beautiful picture. ZERO sound - but only through HDMI. Very strange. Help appreciated.

Agreed, what is your source device and audio setting on that device?
-Agent M
www.facebook.com/geeksquadrecon
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Big Problem with brand new iPod please help ME!!

Hi, I just today got a brand new iPod. I pluged it into my computer and put on about 700 songs immediatly. Then, I tried to put video on my iPod. It said it would not do this because it's not the right type of iPod. But it is a 5th Gen. iPod and it can play video. Anyway, I installed the latest iPod updater. Now, it says to install the new iTunes 6.01. So I tried but it says my disk is full. It is not full. Also, do I have to keep my previous "iPod for windows" files that are occupying space on my disk?

Kenny,
If you can back your songs up, and you have not rated a slew of them already, it might be a good idea to uninstall iTunes, then reinstall it and use the ipod updater to wipe the iPod. Just make sure you download and install 6.01 before you plug the iPod in. Maybe that will get you past the disk full problem. Just something to try.

Problems with brand new ipod touch 32gb

I just got a brand new ipod for my birthday when i turn it on it gives the itunes symbol and the plug with an arrow meaning it needs to be plugged in to a computer and synced. When i plug it in the computer doesnt recognize the ipod, i tried another computer and i tried a different ipod cable. Any solutions?

Hello lilmink,
And welcome to Apple Discussions!
Try connecting it to your PC in *Recovery Mode* as described in this Apple support document.
http://support.apple.com/kb/ht1808
B-rock

Problems with brand new iMac

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