Problems with brand new ipod classic

I purchased a $245 classic for my son's birthday last week. He opened it, was excited, and went straight to the computer to begin using it. Unfortunately, it did NOT work. I can't really say the problems he was having because he was the one using it. I believe he said that it would not format, and that the computer did not recognize the device as an ipod. He then tried it on his girlfriend's computer and it did not work there either. We called Apple and the representative told us to return it to the store. The store told us that it had to go through Apple (per Apple's orders). We called the same guy back and he said to send it in and they would send us a new one. OK, fine. But now they are saying that it was "undetermined accidental damage" and they will not repair or replace it. The ipod did not work from the moment it was opened!!! I find it quite unfair that we now have a brand new completely unscratched $245 paperweight, and no gift for our son. The website does not give me help with addressing this issue. Does anyone out there have any ideas on who to contact next? The guy we talked to in customer service lied to us twice (first by telling us the store would return it, and second by saying they were just going to ship a new one since he had just opened it). We don't really want to bother with him anymore. Our frustration is unreal. Thanks for any insight you might have.

I can't speak for Apple, and I don't think we could speak to what your son did with the iPod (as opposed to following the setup instructions which I believe are in the box, and direct you to www.apple.com/ipod/start to install iTunes), as when I turned my Ipod Classic 160GB on, it simply booted up and started working. No "formatting" was required.
If you have an issue where a vendor promises you a return, then reneges ... turn all your information over to your credit card issuer or bank and ask them to initate a chargeback. That will get the seller's attention.
That's my $0.02.

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Big Problem with brand new iPod please help ME!!

Hi, I just today got a brand new iPod. I pluged it into my computer and put on about 700 songs immediatly. Then, I tried to put video on my iPod. It said it would not do this because it's not the right type of iPod. But it is a 5th Gen. iPod and it can play video. Anyway, I installed the latest iPod updater. Now, it says to install the new iTunes 6.01. So I tried but it says my disk is full. It is not full. Also, do I have to keep my previous "iPod for windows" files that are occupying space on my disk?

Kenny,
If you can back your songs up, and you have not rated a slew of them already, it might be a good idea to uninstall iTunes, then reinstall it and use the ipod updater to wipe the iPod. Just make sure you download and install 6.01 before you plug the iPod in. Maybe that will get you past the disk full problem. Just something to try.

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I just got a brand new ipod for my birthday when i turn it on it gives the itunes symbol and the plug with an arrow meaning it needs to be plugged in to a computer and synced. When i plug it in the computer doesnt recognize the ipod, i tried another computer and i tried a different ipod cable. Any solutions?

Hello lilmink,
And welcome to Apple Discussions!
Try connecting it to your PC in *Recovery Mode* as described in this Apple support document.
http://support.apple.com/kb/ht1808
B-rock

Problems with Brand New Ipod Video

hello!
I have an ipod video 30G which is only abt 5 days old.
However, I have experienced some problems with it.
After I choose the Artist, instead of going to the album selection section, my ipod immediately skips to song.
For example, I have 4 songs by Daniel Powter. Two of them have the album as "dp" while the other two have unknown albums. I can access the two with "dp" but not the other two. I can only access the other two without album names if i go through Songs selection.
I have already installed all the latest software. and I have used 3 different USB cables. I have also restored my ipod and reloaded the songs, but the problem persists.
I hope I have expressed the problem clearly and thank you for your time.

ok i see what you are saying..
what you need to do for those songs is give them title names and a alblum name and artist name that will solve that.
and the reason why you'r ipod skips to the song is becuase you only have that one alblum on you'r ipod at this moment..if you put more alblums by daniel powter then when you go to artist-alblum- you will be able to select which alblum you would like to listin to.
re-post if thats not clear.

Itunes won't sync to my brand new ipod classic. It says "The Ipod cannot be synced because it cannot be found.

I have been onto Apple by phone, and into the Apple store where both of them recomended that it gets replaced. I did, got a brand new ipod classic, and i still have the same problem.
I have attempted to restore, but it won't let me for the same reason.
On a couple of occations it starts to sync!! however it goes through practicly the whole syncing process (12,000 songs, heaps of videos) and then just freezes up! The little rainbow orb spins forever until i have to force quit.
I have had my old ipod and my partners ipod regestered and used on the one itunes with no complications whatsoever, our old ipods sync perfectly with no problems at all.
very frustrated.
Is it my Ipod Box?
Or is it Itunes?
or does it not like me having more than two ipods registered?
with the last new ipod which was replaced and the current new ipod that's a total of 4 ipods regestered on the one itunes
My partner has a Dell Laptop with Microsoft. I downloaded Itunes on there, ripped one cd, formatted the current new ipod, and it synced the one cd i ripped with no trouble at all.
Has anyone else had the same problem with their Ipod Classic?
Mick

Is iTunes up to date (10.7)? Have you tried plugging the iPod into a different USB or using a different USB cable?
I would recommend doing a disk diagnostic on the iPod's HD using the instructions given by turingtest2 in this older thread to check your Hard Drive's health. He always covers what the resulting numbers indicate.
https://discussions.apple.com/thread/3784647?start=0&tstart=0
B-rock

ITunes 10.6.1 (7) freezes when syncing brand new iPod Classic

In my attempts to sync a brand new iPod Classic (160 GB) with iTunes I only get a freeze up of iTunes, where only a force quit helps to terminate the hang. I have of course done all the usual, i.e. restored the entire iPod Classic, restarted my Mac, made sure all software is the latest software. All to no avail.

Syncing a 160GB iPod Classic, may take a long time, so better to stop all other process or apps, when you do it.
Especially, disconnect all other USB devices and connect the iPod directly to the body of the Mac and not to the Keyboard USB port or any USB hub.
I think you have done all other suggestions, that I can think of.
Except doing a Disk Diagnostic on this new iPod, and send it back to Apple if the DD report is bad, refer to this earlier post by tt2
https://discussions.apple.com/message/17776595#17776595
Have a nice day!

Brand new iPod classic 160 gb won't show up in iTunes devices

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I purchased a new iPod Classic 160 GB in August 2013 and it (the iPod Classic device) would not show in iTunes though it did show in the Apple Finder. I tried EVERYTHING numerous times including resetting the iPod, updating iTunes and trying everything in the book and in on-line tips. Nothing worked and I was about to give up when I tried using the Apple iPod Classic cable that actually came in the iPod Classic box. It worked!!! Conclusion? Dont just use any old Apple cable eg. from a iPhone or whatever; TRY the USB cable that came with your iPod Classic!!! I have 2009 iMac with the latest Mac OS BTW.

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I connected my brand new iPod Classic 160 GB to my brand new Sony home entertainment system through the headphone jack (to the audio line in). The volume is ridiculously low. Can somebody help me out here?

I connected my brand new iPod Classic 160 GB to my brand new Sony home entertainment system through the headphone jack (to the audio line in). The volume is ridiculously low. Can somebody help me out here?

Make sure the volume on the iPod is turned up fully, since this will affect what you hear through the stereo.
Make sure Volume Limit is set to full. (From Main Menu, Settings/Volume Limit)
If you purchased your iPod inside the EU (European Union), then the maximum volume from the headphone jack is lower than elsewhere in the world. If this is the case, buy yourself a 30-pin Dock Connector to 3.5mm jack lead, such as the one linked here...
http://www.amazon.co.uk/Decrescent-Connector-Stereo-Auxiliary-iPhone/dp/B007NIE5 EE/ref=sr_1_1?ie=UTF8&qid=1386012456&sr=8-1&keywords=30+pin+to+3.5mm
That connector will take a higher volume out (than the European Union's output) and that will be louder (and hopefully loud enough) through your stereo.

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So i'm wondering if there's any other way I can contact Apple?
Either borrow a cell or a landline phone. I find it hard to believe no one in your neighborhood, family, school or job have no phone.
My nearest Apple store is about a 2 hour drive away as I live in the middle of nowhere,
They are not the only places to go - AASP's Outside of the USA
How to find your nearest Apple Authorized Service Provider (AASP)

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Are they going to make a new iPod classic. If so what is it going to be like.

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Bought a new 80Gb Ipod last week after my old one crapped out. Computer also crapped out so had to load all my CD's to another laptop on newly downloaded Itunes 7.5. Hooked the new ipod up to the laptop and immediately had problems with the Ipod 'ejecting' itself before any songs were loaded. Furthest I managed to get was name the darn thing before it ejected. So, tried the 5R's with no success - still kept on 'ejecting' - sometimes straight away, sometimes part of the way through synching the library always with the end result of no songs on the ipod. Tried updating windows, updating Itunes, restarting computer, using different cables, different USB ports (all 2.0) with no success. Took the Ipod to the Apple Genius Bar where they restored it and managed to successfully synch a few tracks. Thinking the problem was solved - took it home and it is doing exactly the same thing again. AAAARRRRGGGHHH. Trawled the forum boards all day yesterday found a few suggestions I hadn't tried - setting it to enable disk use etc etc. When I hooked the ipod up last night it was ejecting immediately after connecting so not even giving me a chance to try the new fixes. Plugged it in this morning for a last ditch attempt and it connected long enough for me to switch on the manual synching and I successfully loaded 32 songs out of 4000 (yippee!!) before it started the same carry on again - disconnecting itself..
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I had over two weeks of frustration getting the right collection of fixes installed (iTunes 7.5 and 1.0.2 on the iPod; 1.0.3 should be OK). My symptom was that iTunes starts to go spacey on me when I plug the iPod classic into the USb port. There are long delays that I can't find a good cause for.
Start up iTunes on your PC.
Before you connect the iPod to your PC, try putting the iPod into Disk Mode (don't know the article info but there is one on this site; just search for "Disk Mode". There will be a check mark on the iPod screen when you have successfully arrived there.) Then plug it into the USB port on your PC.
It may take several seconds/minutes for the iPod to be recognized in iTunes (I get some help with this by clicking on the Windows Start button, which overlays part of the iTunes screen, and waiting for iTunes to refresh its screen.)
Before you click the Sync button, be sure you have chosen all the tabs you want to sync; since my music library is over 40GB, I choose this one first and let iTunes copy over my whole music library. I also check the Enable Disk Use box on the Summary screen. I then go out for coffee or to the bathroom (it takes a while).
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It can be a little dicey to get the iPod out of Disk Mode or even to just turn off the iPod, but keep trying and you should be able to get it back into normal mode with all your music, video, podcasts and photos (haven't tried Contacts or Games) playable.
Getting
When all the information has been copied over,

Brand new iPod Classic will not sync with iTunes. All my older devices are fine, but as soon as this is connected, iTunes stops responding when it says it's "determining tracks to sync."

Also, the iMac I'm connecting it to is brand new as well - replacing a slightly older one. My complete library got imported during setup and, like I mentioned, my older iPod classic synced fine, as did our iPhones. Thoughts??

Is the Convert higher bit rate songs to 128 kbps AAC option ticked from under the iPod's Summary tab in iTunes? If so disable this feature and then try resyncing the device.
B-rock

Problems with brand new ipod classic

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