Problems with BT infinity Home hub and Apple TV

I've just changed over from Sky Broadband to BT Infinity. Broadband speed is about 37 which is fine and when using the Apple TV I have no problems connecting to the Internet for youtube or downloading films but I cannot access my music or films on my Computer in iTunes. It doesn't show up at all under Computer on the Apple TV. Homesharing is turned on and all worked perfectly OK before when using the Sky Router.
Are there some settings which I need to put in the home hub to allow access to my computer and/or iTunes ?

I has a similar problem recently with my Apple TV not picking up changes to my network until I had reset it by using the remote and pressing "menu" and "down" for 6 seconds described here.

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BT Infinity Home Hub and and BT DECNET digital cor...

I have just had BT infinity installed last week. All appears to be well on the broadband front but not so with the telephony side. The engineer installed the master socket in the study where both the phone line and data line are connected onto the outside wall and directly out to the external cable pair connected to the pole, so no complicated wiring.
I have a BT Diverse 6350 corded (Base Station) and cordless handset (DECT) telephone. The base station is situated in the same location as the Home Hub and the cordless phone is situated downstairs.
i) Before BT Infinity was installed incoming and outgoing calls to DECT phone OK
ii) After BT Infinity installed incoming calls received to DECT phone and answered OK but the originating end (caller) cannot hear speech . The called person can hear speech OK. Outgoing calls from the cordless handset appear to be working .
I suspect this may have something to do with the channel frequency of the Home Hub3 and the BT DECT phone but I cannot be seure. Any suggestions on how to resolve this issue would be most welcome.
Many Thanks
Solved!
Go to Solution.

First thing that came to mind.... but am sure isn't the problem however have you made sure the MUTE isn't on on the Dect phone?
Edit ...If mute was on all the time then the outgoing calls wouldn't work as well so it can't be that.
If you are wondering about the HH3 "something to do with the channel frequency of the Home Hub3"
You can TURN OFF the HH3 wireless signal and then try things.
Click on http://bthomehub.home/
Then settings and enter your password.
Then advanced settings.... continue to advanced settings.
Then Wireless tab.
Tick the NO for wireless Enable and at the bottom right of the page click apply.
If that cures it you can then reinstate the wireless and using channel selection move it from Automatic onto a selected channel.
INNSIDER is useful to identify a clear channel.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Anyone else had problems with range on Home Hub 2?

I've just received a Home Hub 2.0 today in order to connect BT Vision and was excited to connect it and get my Vision box set up. Having had a Voyager 2091 router before, I disconnected this and proceeded to follow the instructions to the letter to set up the Home Hub. After an hour of failed attempts to connect wirelessly to my laptop, I eventually managed to connect and moved downstairs to my usual location in order to finish preparations to set up everything needed. Looking at a cross-section of our house, it looks like a square divided into four quarters, with the room in which the router is located (the spare room) in the upper left and the room I normally work in (the living room) in the lower right.
I usually sit quite close to the wall of the living room closest to the spare room and the router has always been located near the doorway of the spare room, allowing the least amount of distance between my laptop and the router. When setting up the Home Hub, I made sure that everything was in the same locations as usual. However, on moving downstairs, by the time I was halfway downstairs, I had lost the connection to the Hub, and by the time I had reached my usual spot, it couldn't even find the Hub when I tried to reconnect. Bearing in mind that I have always had (and indeed currently have at the moment, from the same spot as I just mentioned) an 'excellent' connection to the net using my router, I can only assume the problem is with the broadcasting range of the Hub. Has anyone else had the same problem, and if so, can you recommend how I can rectify it? I've tried all the directions I can find but to no avail.

HomeHubs are notoriously variable in their performance. Some of this may be due to the antennae, which in some models are stuck to the case with double-sided sticky-tape, falling off and not being in the correct orientation to give the best range.
I looked at this in some detail last year here. Most HomeHub 1.0s and 1.5s I looked at then had very poor range when compared to other wireless G routers.
Since then, HomeHub 2.0As have become a little more common and they show similar variation to the earlier models and some have an even shorter range. If you get a good one, the range isn't bad. If you are unlucky enough to have, or get, a bad one - complain.
"To forbid us anything is to make us have a mind for it."
-- Michel de Montaigne, Essays, 1559

Problem with password in home hub manager

Hi
I have a pc and a laptop connected wirelessly to homehub 3. connection is fine having swapped the hub for a new one.
The problem I have now is that when i go into hh manager on the laptop, I cannot enter a password to get to settings.
I get admin as user and cursor won't work in password panel.
On the pc it works fine. It's no biggy as I can acess settings on the pc but anyone know why it is happening?
This is the screen I get. Different to the usual one.
To prevent unauthorised access, your BT Home Hub's settings are protected by a password. To change the settings in your BT Hub Manager, you'll need to enter your admin password, then click the 'OK' button on this page. Please remember the password is case sensitive.
Username:
admin
Password:
Solved!
Go to Solution.

somniac wrote:snipped
connection is fine having swapped the hub for a new one. The problem I have now is that when i go into hh manager on the laptop, I cannot enter a password to get to settings.
Swapped from a what version hub? It does sound like you may of been using a v1 or v1.5 hub prior to using the hub3
What happens if you go to saved passwords on your laptop, locate the 'admin' one, make a note of it just in case and delete it. Does this allow you to access the hub manager now?
-+-No longer a forum member-+-

Problems with iTunes 10.6.1 and Apple TV 3.0.2

Hi
I'm having problems with syncing my Apple TV (ATV) 3.0.2 to iTunes 10.6.1: Only a random sub-set of my music and videos appears against the ATV in iTunes and a different sub-set is actually showing on the ATV itself. There are no error messages reported and the ATV is visible in iTunes. I have tried the following:
Rebooting the ATV - no difference
Disconnecting from iTunes and then reconnecting - no difference
Performing a factory reset on the ATV - when the ATV first came back (with software version 2.whatever) all of my media was visible against the ATV in iTunes and on the ATV. However, once it had updated to the latest level (3.0.2) I was back to square one!
Has anyone else found this problem and, if so, is there a fix or work-around?
Thanks
Robin

I have an old macbook too.
It seems like Apple writes new software that makes older computers not work as well.
I always have reservations about updating with an older model.
Does anybody else have any problems with the new iTunes?
Model Name:          MacBook
Model Identifier:          MacBook4,1
Processor Name:          Intel Core 2 Duo
Processor Speed:          2.4 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache:          3 MB
Memory:          2 GB
Bus Speed:          800 MHz
Boot ROM Version:          MB41.00C1.B00
SMC Version (system):          1.31f1
Serial Number (system):
Hardware UUID:
Sudden Motion Sensor:
State:          Enabled

Smtp relay (smtprelay) server problem with german isp t-online and apple ma

servername: smtprelay.t-online.de
username: my t-online.de e-mail-address
passwort: xyz
port: 25 / no ssl
clients:
- thunderbird/mac -> works fine
- thunderbird/win -> works fine
- outlook express/win -> works fine
- apple mail/mac -> doesn't work!!!
as it works fine with one client (thunderbird/mac) on the same machine, i don't think the problem is machine specific rather than an apple mail problem.
any idea to get a proper error message from apple mail?
any idea to solve the problem?
can only post screenshot of the error msg in german.
cheers,
nicky

mailto, smtpmail and securesmtp work fine for me, too.
i have the "email paket" and you can use smtprelay, but it doesn't work in apple mail.

Problems with Windows 7 home premium and ovi

Excuse me for my english.
I've a big problem with Windows 7 and NOKIA N97 32G
I install the latest version of Nokia Ovi Suite 2.0.2.42. When I connect the phone with USB and select PC suite mode in the phone, OVI don't see the phone and say method not compatible.
I can't synchronize the phone.
Help me.
Thanks

I just want to say that many Nokia Ovi Suite problems have showed up for me recently. I tried everything (including many reinstalls, cleans, etc.) and nothing helped.
Finally I found the solution:
I realized that I have installed Service Pack 1 on Windows 7 (32-bit), and this stopped Ovi Suite from working correctly. The solution is to run Ovi Suite in compatibility mode as "Windows 7"
(You may be surprised to run an application in "Windows 7" compatibility mode on Windows 7. But after installing Service Pack, it is no longer "Windows 7" but it is now "Windows 7 SP1"! This is different. So "Windows 7" is the old mode without the service pack, and in this old mode Ovi Suite works.)
Concluding: After installing Service Pack 1 just use compatibility mode as "Windows 7" to run Ovi Suite, and this program should work OK (at least for me it works on a 32-bit OS).
PS. My version of Ovi Suite is 3.0.0.290

HP Deskjet 3070a and BT Infinity Home Hub 2.

I purchased a HP Deskjet 3070a yesterday and I can't get it to connect to my BT Infinity Home Hub 2. There are 2 ways of connectng to the wireless network:
1) Push the WPS button on Hub - but the BT Infinity Hub doesn't have one
2) Enter the 8 digit pin (generated by the printer) into the routers configuration - I can't see anywhere in the Hub to configure this
I purchased the printer to use Wireless ePrint so if I can't resolve I will return to HP.
I see other people have experienced similar problems. I can't believe a standard HP printer has problems connecting to one th UK's most widely used broadband hubs.
Hope someone can help
Brad

There is a third way to get Deskjet printers on a network. The primary method of connecting the deskjet to a network is to use the software on the computer to do a USB to Wireless connection.
What operating system does the computer use?
The steps to do this for your respective operating system can be found in this document from HP. The steps start after the WPS method. USB to wireless will require a computer on the same network and a USB cable to transmit the network data to the printer.
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Airport Express with BT Home Hub and Xbox 360

Hi,
I know this is kind of an out there question, but im looking into buying an airport express and i was wondering if there was a way that the Airport express could connect to my existing wireless network (BT Home Hub) and share that internet connection over ethernet to my xbox 360.
My xbox is in another room and i cannot connect it to the router. I have been reading about WDS and client mode but it all goes over my head. can anyone explain if this is possible with the airport express even though i dont have an apple base station?
Im also wondering if Airtunes would work for my speaker system. Any help is appreciated!

Welcome to the discussions!
"i was wondering if there was a way that the Airport express could connect to my existing wireless network (BT Home Hub) and share that internet connection over ethernet to my xbox 360."
Possibly. You would need to check to see if the BT Home Hub was compatible with what is called ProxySTA. Otherwise, the ethernet port on the Express will not function.
WDS would not be compatible with your BT. Even if it were, the wireless network bandwidth would be reduced by 50%. Not what you want for gaming.
Assuming your BT is a router with ethernet ports, you absolute best connection for any application, but especially gaming is an ethernet cable.
If this is not feasible, look at ethernet power line adapters. One adapter plugs into the AC socket at the router end and the other plugs into an AC socket near the 360. The adapters use the AC wiring in your home to transport the ethernet signal. This is almost as good as a straight ethernet cable and far better than wireless for gaming.
The Express would be able to join the wireless network of the BT router for use with AirTunes.

I spend good money for my iPhone i have the iPhone 5 with the new charger slot which is smaller. I have been through at least 3 charging cords and this is not acceptable to me. i never had a problem with this on my older phone. apple needs to correct tho

I spend good money for my iPhone i have the iPhone 5 with the new charger slot which is smaller. I have been through at least 3 charging cords and this is not acceptable to me. i never had a problem with this on my older phone. apple needs to correct this and reimburse me for this cord.

Charging cords are covered by the iPhone warranty or their own warranty
if puchased separately. Take your iPhone and the cords to your local
Apple store for evaluation and possible replacement.

HT4009 Do you understand me ? I want money back.Because I have problem with LINE In App Purchase.And no one try to resolve this problem.And the answer of NEVER LINE JAPAN they don't have responsibility.I think it will be effect with APPLE image also.I wan

Do you understand me ? I want money back.Because I have problem with LINE In App Purchase.And no one try to resolve this problem.And the answer of NEVER LINE JAPAN they don't have responsibility.I think it will be effect with APPLE image also.I want you to help me everyways to refound my monet back.Could you?

Contact iTunes Store Support.

I have a problem with my iPhone 4s. An Apple rep looked at the phone today and determined the phone will have to be replaced. I am trying to back up my data on the phone to iTunes but I cannot get the phone to power up.

I have a problem with my iPhone 4s. An Apple rep looked at the phone tonight and determined I will need a new phone. I am now trying to back up my data to iTunes but I cannot get the phone to turn on. I have it plugged into my computer monitor but it just slowly flashes the Apple symbol. Any ideas on how I can get it to power up for the backup?

Apple isnt here. this is a user based forum for technical questions. The solution is to restart, reset, and restore as new which is in the manual after that get it replaced for hard ware failure. if your within your one year warranty its replaced if it is out of the warranty then it is 199$

Why do i constantly get cut off on calls. I've had this problem with my 3GS, my 4S and now my iPhone 5. When the core functionality is Phone, i.e. the ability to talk, why can't Apple make the iPhone function as a Phone? is there an App for that !!

why do i constantly get cut off on calls. I've had this problem with my 3GS, my 4S and now my iPhone 5. When the core functionality is Phone, i.e. the ability to talk, why can't Apple make the iPhone function as a Phone? is there an App for that !!

Well, since you've had the same problem, with three different phones, that all use different size sim cards, it seems pretty obvious the problem is with your carrier/coverage & nothing to do with your phone or sim card.

I am using BT Broadband home hub and want to use my time machine - Can I turn the wireless router off in TM?

Hi,
I have BT home hub which is now my main router in the house. I also have Apple TV which works off the router and a network adapter around the house which is perfect for all my needs. However, I also have a time machine but haven't used it for a while now as it's internal router overrides my current network which causes problems.
Being that i'm not very 'technical' I was hoping someone could give me a 'guide for dummies' instruction on how to turn off the wireless signal inside my time capsule without messing up the BT router?
Many thanks in advance
Alex

Thanks guys,
Sorry, just to clarify, I need to connect the ethernet cable to my home hub and my TC first before i can do this?
And once i've done this will my stuff be backed up via the cable or wireless?
I know these are probably very stupid questions but like I said, i'm a div when it comes to this stuff!
Alex

Infinity Home Hub Datasheet

Hi does anybody have a datasheet or technical details on the new Infinity Home Hub. I used to have the old one (black curved one). This was wireless N, but as it only has 1 aerial I could never get more than 130mbps using wireless, so I changed to a Netgear router with 2 aerials and can get up to 270mbbs which I need with our house.
So I was wondering what the wireless spec of the new HH is?
Thanks
Duncan

Hi Duncan,
In This.- http://www.expertreviews.co.uk/wireless-routers/1283386/bt-home-hub-3/specifications
it mentions
Stated speed
300Mbit/s
This is the BT info on the HH3 http://bt.custhelp.com/app/answers/detail/a_id/10477/~/user-guides-for-broadband-hardware
If you have a look around the forum you will notice a few recent posts where people are disappointed with it's wireless performance and have replaced it.
Example in a link on this post.- http://community.bt.com/t5/BT-Infinity/No-wireless-network-capability-with-BT-Infinity/m-p/294071#M1...
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Problems with BT infinity Home hub and Apple TV

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