Problems with CC AP not recognising previously downloaded aps

Hi,
I downloaded the CC ap today -  or rather, it downloaded itself and  overwrote the application manager. It does not recognise my previously  downloaded CS6 aps. It initially listed them under "your aps", but once I downloaded lightroom 5, it reduced the list to four items, not including Lightroom 5!
I tried downloading one of the aps I already had, and it did so, simply overwriting the existing version. So not even a check of the version already installed.
I did open Lightroom 5 and converted the database, just in case that was part of the process - no change.
I'm running this on an Imac running 10.8.4.
None of the CS6 aps are listed anywhere - although according to the advertising they are still meant to be available.
When I checked on my backup - an older machine running 10.6.8, application manager still worked, and all of the aps were correctly listed.
So I need the following:
How do I get CC to recognise all of the cloud aps I've already downloaded?
How do I get access to CS6 versions for download?
And as a bonus:
Can you fix the ridiculous livechat system so the reps can't simply transfer you into oblivion and llist your request as withdrawn?
Thanks
Kerstin

Hi Kerstin,
For Creative Cloud desktop not recognizing the installed apps we have this doc
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
For installing older versions, click the More Information link below the CC version within Creative Cloud desktop app. it should open a product specific page on the Download Center where you can select and download the CS6 version
(Click to view larger)
There are uninstallers here if you need them
Mac HD > Applications > Utilities > Adobe Installers
I can't fix the live chat issue but I can pass on that you had a poor experience, so hopefully we can make things better in the future.
Best,
-Dave

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