Problems with comments-enabled PDF: I can't see my client's comments

Hello,
I really hope somebody can help me.
THE SITUATION: I have a comments-enabled PDF. The comments repository is located on my externally hosted webdav server. Both my client and I have local copies of the PDF, and up until today, my client was able to post comments on the PDF.
THE PROBLEM:
- Today, my client suddenly noticed that the review had "expired" and she can't post her comments.
- I am able to see and post my own comments in the PDF, but I can't see my client's comments in the PDF.
- My client can see her own comments. (I don't know if she can see mine.)
- If I log into my webdav site with FTP, I can see my client's XML file which contains all her comments. I can also see my own XML file which contains my comments, and it is indeed updating each time I add a new comment.
I thought it would be possible to import the XML file containing all her comments into the PDF. However XML is not a format that Acrobat allows you to import!!! It only will accept FDF, XFDF, or PDF!
Phone tech support was spectacularly unhelpful. I seriously doubt "Nelson" from Bombay has ever used Acrobat in his life. He asked me to send the file to him, which I did, but I haven't heard back.
So my question is:
1) How can I get my Acrobat file to view the comments which are sitting on the comments server in an xml file? Why would it see mine but ignore hers?
2) If I can't get the comments to show up, then can I at least import my client's comments, which are currently sitting in an XML file, into my PDF?
bonus question: Why is there so little documentation about dealing with webdav comments repositories? Is it considered better to use acrobat.com instead of our own webdav server or something?
This is Acrobat 9.1.0 Pro for Leopard.

Thanks for your reply, Steve. Yes, she did say that there was an end date, but when I go there, I don't see one. Baffling.
I have decided to go over to her office, create an archive of her PDF, then try to pull those comments into a new PDF.
This is a GIANT PAIN. And egg in my face, after I've sold this client on the ease and convenience of a PDF workflow!
So is there any way to get xml comments back into a PDF???

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