Problems with connection/download speeds

Question

Since Friday evening we have been experiencing problems with our broadband connection.  It's been disconnecting and when it is connected it is at a wide variety of speeds.
We found that we had noise on lifting the telephone receiver which was confirmed by doing the quiet line test.  Tried connecting again by just using a filter into the test socket and directly into the hub but again we are finding the same issues with the broadband connection.
Thinking it might be a problem with our old hub we got the most recent model and have today tried connecting to broadband.  As we were still getting the same problems (using our normal connection setup) we once again tried connecting straight into the test socket but still the problems remain.
I've included the ADSL stats below:
Connection Information
Line state:
Connected
Connection time:
0 days, 00:17:48
Downstream:
832 Kbps
Upstream:
352 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.5 dB / 6.0 dB
Line attenuation (Down/Up):
42.1 dB / 31.5 dB
Output power (Down/Up):
17.5 dBm / 11.9 dBm
FEC Events (Down/Up):
15 / 6
CRC Events (Down/Up):
8 / 5
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
6 / 0
Error Seconds (Local/Remote):
176 / 97
Speed test info is:
Download speedachieved during the test was - 135 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :832 Kbps(DOWN-STREAM), 352 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
These results are from being connected to the NTE5 master socket (test socket) via cable.
Any help would be appreciated.
Thanks

Answer 1

Hi welcome to the forum
As you have noise on the phone line that needs to be resolved first you need to phone BT Faults on 151 and report a noisy line but do not mention broadband once the noise is fixed your broadband will improve
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’