Problems with Creative Zen Touch MP3 Play

My MP3 player won't load up at all when trying to load it up by using the power button. the?only thing is it only appears with the welcome display when i put my charger on but it doesn't display anything else.
Also pressing the reset button doesn't work. any system reset methods haven't seemed to have worked.
Anyone got any suggestions that may help me

Put your ear up to the player when it is trying to boot up and see if you hear a clicking sound or a sound similar to a disk dri've going into retries. Your disk dri've may have crashed.

Similar Messages

Problem with Creative Zen Touch DAP-HD0014

Hey,
I have the Creative Zen Touch DAP HD004 as listed in the subject. Version .0.03
In the "Information" part of the player, it lists it as having GB of music available, but in the menu only the 59 default classical music songs appear. (These are not knowingly mine!)
I was wondering whether there was any way to turn the player into Hard Dri've mode to retrieve these songs, or to use some sort of program to view them and put them back onto the player? Everytime I use My Computer to browse the MP3 Player, all that appears are the same 59 songs.
I hope this information can help someone to solve my problem!!

Re: Problem with Creative Zen Touch DAP-HD004
SmallBlue wrote:
Unfortunately not since the Zen has broken whilst I am travelling. Is the Nomad Explorer possible to download as Freeware? If so I will give that a shot. Thanks for the reply.
EDIT: I downloaded a trial version of "Notmad Explorer" and I can now see 2590 Data Files. Once I download a full version, is it simple to just conver Data Files into Audio Files?
Thanks so much for even getting me to this stage! I've spent weeks downloading all sorts.
Message Edited by SmallBlue on 2-29-2008 03:26 PM
Nomad Explorer find it here last app on the page? http://support.creative.com/download...le=033&nPage=2? What format are the files in now(wm,mp3,aac)

Need Help With My 40G Creative Zen Touch Mp3 Play

Got this beautiful mp3 player for a steal at only $95 dlvd!
Works great, only problem is I just installed the software and when I run the Organizer thing, it doesnt detect any mp3s. So when I go into my folders containing mp3's they dont show up. I tried to associate formats using the File Options in the settings menu but there are no file types listed to associate! Im confused at what to do.
Also when the program software was installing I kept getting error messages relating to the registration of certain parts of the program, it still installed complete but gave me a error message to report to Creative. Everything works fine so far though?
Can anyone help me out here or recognize the problem?

micromouse wrote:
Your installation did not complete successfully.
 Here is what you should do:
- Download and install the latest Creative MediaSource Player/Organizer 3.30.2 from your product download site. Make sure that you install this first before installing the rest of the MediaSource plugins listed below.
- (Depending on your product and firmware)
For non-PlaysForSure Zen series: Download and install the latest Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource from your product download site.
or:
For PlaysForSure Zen Touch: Download and install the Creative Software Suite for PlaysForSure-enabled Creative Zen Touch Players.
- If it is listed for your product: Download and install the latest Creative MediaSource Plugin for CD Burner 3.0.8 from your product download site.
Hi thanks for the help, Im not sure if my ins the Plays for sure model or not? Its the Creative Zen Touch 40 GB. I bought it without a manual so im not positi've how to check the details. It came with a software installation CD, that is what I used for the software. So does this mean I just need to download the plugins you listed? Is that what is affecting the Organizer in the fact that it doesnt display mp3s?

Problems with my Zen Touch

Tracks seem to be jumping a bit so i did a reset and clean up, however after it started rebuilding library, a firmware problem is popping up and i've have no clue how to solve it. Resetting it just brings me right back and I can't get it to the menu for reboot/ format. Please help !

I'm having the same problem with my Zen Touch. When I press Play/Pause, it will sometimes work correctly, other times it acts as if I had pressed Previous. When it does this, it sometimes jumps to the start of the current track, sometimes to a different track. This is the most common problem, but I have also had it act as if I had hit Random. I have tried loading the latest firmware, but this had no effect on the problem. Thanks.

Probleme mit dem Zen Toch 40gb/ Problems with the Zen Touch 40gb!!:( Out of Gara

Hallo ich br?uchte dringend Hilfe. Ich kriege den Creative Zen 40gb nicht mehr zum laufen Da er nur ab und zu angeht Das ?rgerliche daran ist das ich im Ausland war und das Teil nur 4 mal benutzt habe Leider geht er nur ab und zu an und wenn er mal an war, ist er dauernd abgest?rzt Da ich so lange weg war, ist mir jetzt auch noch die Garantie abgelaufen ( Jahr 3 Monate). Im Media Markt bekomme ich leider keine Unterst?tzung nichteinmal ein Versuch das Ger?t auf Kulanz reparieren zu lassen
Leider ist mir das ein wenig zuviel Geld f?r 3 mal musikh?ren. Vielleicht kann mir hier einer Helfen!!!!!!!
I have big Problems with my Zen Touch 40gb May be one of the members here can help me!!because my local dealer isnt able to do this Because the player is older than one year ( y and 3 months) I think that the garanty is normaly to short for this player. In germany you can read a lot about the problems of the Zen. Can it be that the Software doesnt work 00 % I was the last year in Poland so i had the zen 3 times in use The player freeze everytime and the biggest problem now, i cant switch the player on to make an update or something !!! please help.
Greetings

sry about ur problem. I had/have some of ur problems with my zen micro 5g. have u tried 2 reset it into recovery mode and do a cleanup? it won't mess up any of ur songs or anything like that.

Problems with Creative Zen V plus software

*Problems with Creative Zen V plus software Dear friends,
I'm trying to install the software included with creative Zen V Plus but it is not possible - it stops at 63%
I get this following error:
"CTIntrfu.dll can not be installed"
"DoInstall fails to launch E:\PDE\CTXInst\Setup.inx"
I'm using "Windows XP 2002 home edition - serivce pack 2"
I'll appreciate any help.
At the moment my PC doen't recognize the Zen V
Sorry for my english... It's not my language.

Hey Guys,Here is a link to instructions on how How to obtain and to install USB 2.0 drivers in Windows XP Service Pack . http://support.microsoft.com/default...;EN-US;Q329632?Win2000 and later have the capability to support USB 2.0, but USB 2.0 was released after XP was release, so there weren't any drivers installed before Windows XP service pack 2. Make sure you've installed all your windows updates including service pack 2. You can check if you have SP2 by right-clicking on my computer and choosing "properties", it will say on the general tab. Also the way to tell if you have USB 2.0 drivers installed is to right-click on my choose "Manage", then choose "device manager" look down to "uni'versal serial Bus controllers" and click on the + . This will expand the USB devices. Look for the word "enchanced" (USB enhanced host controller). If you see it, then you have USB 2.0 support. If not, use the link above and get the drivers. Hope this helps!?JT

Problem with my Zen Touch, is it fixab

Okay, I have a problem with my Creative Zen Touch. This problem only just started recently and hasn't stopped. All the songlengths on my tracks are wrong. Some are like 24 minutes, but the song plays for it's regular time length and then goes to the next song. Others have really short songlengths, and just keep playing after it says there are 0 seconds left on the track. This doesn't exactly affect the was the songs play, but it's considerably annoying. I tried resetting the player and it didn't work. I also downloaded the latest Firmware, hoping that it would fix it, but it didn't work.
Additionally, I have a problem which I think many people know about and justifies the reason the Reset button exists. Sometimes when I turn the mp3 player on, the buttons all lock up, including the Power button, and won't do anything or turn off. This actually hasn't happened in a while.
I'm sorry if there's already a topic about this. Please help me!

wingus wrote:Okay, I have a problem with my Creative Zen Touch. This problem only just started recently and hasn't stopped. All the songlengths on my tracks are wrong. Some are like 24 minutes, but the song plays for it's regular time length and then goes to the next song. Others have really short songlengths, and just keep playing after it says there are 0 seconds left on the track. This doesn't exactly affect the was the songs play, but it's considerably annoying. I tried resetting the player and it didn't work. I also downloaded the latest Firmware, hoping that it would fix it, but it didn't work.
The only time I've seen this was with a few VBR mp3's I downloaded. All the ones I rip myself are fine, so I just assume they were bad rips (they didn't sound too great either).
Are your songs variable bit rate?

Having Trouble with Creative Zen Touch 20G

Hey everybody. I bought me a 20G Creative Zen Touch (you know, the one where the scroll thing is in the middle of the player, vertically?). Anyway, i bought it a couple of weeks ago and it's pretty **bleep** cool. No problems with it.....until today. I was watering the lawn, listening to my music (no, it didn't get wet), when all of a sudden it stopped working all together. Well, at first i saw some "Voice Recording" thing i had never seen before and no matter what i pushed, nothing happened. I couldn't even turn it off. I tapped it on the side, then it began working again. I decided to shut it off and put it in my room. Later when i went back to it,it wouldn't turn back on at all!!! Even though it's battery was charged, i decided to plug it into the charger where, once i plugged it in, i got a screen that said:
"CREATIVE ZEN
Copyright (c) 2004
Creative Technology Ltd.
All Rights Reserved"
And thats how it is currently: Nothing at all happens when it's disconnected from the charger and i try to turn it on. When connected to the charger, i get said screen, but thats it. No music, not even the blue backlight or the blue blinking light on the power button indicating that it's charging. :smileyindifferent:
Can someone tell me what's going on/how to fix this? We have been getting unbelievably hot weather here in So. Cal and i have the feeling that the hot temperature may have something to do with this. I've tried keeping the player in the coolest place in the house (besides the freezer) which would be near a fan so it could be in a cooler place, but even leaving it in such place for a couple hours isn't helping me.

Hey buddy
same problem with me. The zen got little moist due to rain, after that it froze at the 'Creative screen' that too comes on when i connect it to charger. I disconnected the battery, it worked for a while but it is back to same position now. It dosent responds to resetting pin... nothing happens it is dead. Only when i disconnect battey and connect charger ... give it a big whack it works for a while then hangs again.
Still trying my stuff on it. Otherwise i will format it and reload the firmware later on.
if u get any solution let me know on [email][email protected]][email protected][/url]
thankx

Possible new Creative Zen 40GB MP3 play

Hi there, does anybody know if there would be a new Creative Zen 40GB MP3 player due out soon? Here in Malaysia, the new Creative Zen 20GB MP3 player has replaced the Zen Touch 20GB player, and only the Zen Touch 40GB player is still available. Been wondering if I should wait for a new Creative Zen 40GB player instead of getting the Zen Touch 40GB player now. The Creative Zen has better specs then the Zen Touch except for the battery life which is only rated for hours. A big let down from the previous 24 hours battery life of the Zen Touch. Now, it would be just perfect if the new possible Zen 40GB player had the improved specs together with the 24 hours battery.

Most probably, you know how Creative is making a Zen Photo or something, does that reminds you of the iPod Photo You'll just have to wait though, currently I'm just happy with my 5 Gig, it has more than enough space

Date of "Battery Birth" of Creative Zen Flash MP3 playe

Date of Battery Birth of Creative Zen Flash MP3 players.
Your Zen Lithium_Ion Polymer Battery lifespan is ~ 2-3 years OR the number of discharges/charges cycles -
approximately ~ 300-500 cycles max. Whichever comes first will degrade the charging capacity of the
Lithium-Ion Polymer Battery. Keep in mind, the Lithium-Ion life span begins "aging" from the time of
manufacturing of the battery!
Translation: If you bought a Creative Zen from Walmart,Target, Circuit City or Radio Shack, your battery
lifespan begins when the battery was manufactured by SK Mobile Energy (You don't know the manufacturing
date). If it was on the Walmart shelf for 2 years (You don't know this) Then, by the time you bought the Zen MP3
player your battery "shelf life" and battery charging capacity is gone!?
It would be very "consumer friendly" if Creative would show on the LCD display under the system/information
screen the EXACT birth/manufacture date of the Lithium-Ion battery and the number of discharges/charges
(300-500 max?) the battery has been through. After all, Creative manufactures the Zen and solders
in the "non-user replaceable battery" and they know the exact date of when the battery was manufactured. By
doing this, this would prevent "shady vendors" or third parties from "pulling the wool" over unsuspecting
consumers eyes. A firmware change would be in order.
Also, they should put a 0-00% battery capacity in numerical numbers near the battery symbol.
Keep in mind, the battery discharge rate and battery symbol is non-linear.
If Creative doesn't want to do this firmware change maybe they should do the following:
Have just only a Lithium-Ion Polymer battery warranty (not just the player warranty)? to protect the end users from too long shelf life of a battery.
Ref. Links
http://en.wikipedia.org/wiki/Lithium_ion_battery
http://wiki.answers.com/Q/What_is_th...ithium_battery
A unique drawback of the Li-ion battery is that its life span is dependent upon aging from time of
manufacturing (shelf life) regardless of whether it was charged, and not just on the number of
charge/discharge cycles. So an older battery will not last as long as a new battery due solely to its age, unlike
other batteries. This drawback is not widely published.[3]
DRM? DVD Copy? Music Copying.

I don't know the internal workings of the Zen Lithium-ion charging circuit but you should be able to use your
Zen player just like a laptop plugged into the wall.
Once the charging circuit sees a certain charge voltage on the battery it should shut down or go to a float mode.
(added this)?
Allow the battery to completely discharge from time-to-time then recharge it fully.
From the link:
http://www.omnica.com/omniview_electronics2.htm
Regarding lithium-ion shelf life, one of our engineers recently met with a battery-house representati've. It has come to their attention that repeated charging and re-charging of a less than fully discharged Li-ion cell affects the battery "gas gauge" included with many devices. Over a number of cycles there is a resultant loss in accuracy. Frequently, the indicated remaining charge has little relationship to the actual amount of life left in the cell! Fortunately, according to the battery expert, the gauge will reset itself if the battery is allowed to completely discharge from time-to-time.
Message Edited by Zenandy on 05-03-2008 05:09 AM

Problem with Creative Zen Micro software detecting certain C

Hi,
I hope someone can help me. I recently purchased a Creative Zen Micro MP3 player. So far, I have very few complaints, apart from the fact that while travelling on the bus, it won't seem to detect any radio stations.
The problem re: the software though is that it will only detect the last track on three of my CD's. None of these CD's are damaged in any way, but all are from the same record label. Anyway, I was wondering if anybody had any tips on how I might be able to transfer these albums onto my player?
Thanks a lot.

My zen micro problem:
Brief Problem description :.When I put a battery in the Zen micro, it automaticly turn on andshow "hardware problem" and freezed.2. If I connect to power adapter, i it automaticly turn on and show"hardware problem" and freezed.3. If I connect to my computer via usb cable, my computer can not findthe player and the player do not turn on even I switch on. As long asI put the battery in it, it automaticly turn on and show "hardwareproblem" and freezed. My computer still can not find it. I'm sure thecomputer and usb cable is working because all of my other device isworking ( include mouse, keyboard, logitech web camera, canon digitalcamera, samsung 52MB mp3). I try to take off all of theother usb equipements and the zen micro still not work. I can not rewrite the firmware because the zen micro freezed at"hardware problem" and my computer can not find it.
Help!!!!!!

Big Problem with Creative Zen To

Hey Guys
I?m from germany, so don?t wonder about my english skill*g*
My Creative Zen Touch didn?t move on! It stops and i can't do anything, nothing goes!
I mean i didn?t even can switch it of! Please help me!
Greetz from Hamburg/Germany

Glad to hear it
If you run into any problems, check out the Rescue Mode procedure.
Cat

PLEASE, PLEASE HELP: Big problems with my Zen Touch. (Firmware/driver issu

So here's the deal:
Last night I thought I'd finally take the time to upgrade my Zen Touch to 2. from .3 or something like that. I noticed that there was a warning saying that this was no small upgrade, and that I should back up everything I have on it.
I'm glad I did, because now my MP3 player situation is seriously screwed up, big time. During the upgrade process, my computer froze, leaving my Zen Touch without firmware (ok, so firmware version 0.0.0). Upon turning the device on, it boots up in recovery mode. This allows me to either format, clean up, or "reupload" firmware. I've tried all of these options, but the fact is clear that my computer simply will no longer recognize my MP3 player.
It does, however, recognize it at as a generic storage device. However, this isn't enough for me to reinstall the player's firmware unfortunately.
So basically, I can't update driver or firmware right now, because my computer won't acknowlege my Zen Touch!
Somebody please, please help.
I've already tried using the setup file from http://www.jumpingcholla.com/jce_nomad_ZEN.htm.
Seriously, please help!

Sort of success!
I now finally have firmware 2. installed on my Zen Touch! Yeah! I'm not entirely sure how I did it, and I'm not bothering to find out, I'm just glad I finally got it on there.
But some problems still remain. After all this fiddling with my driver and firmware and whatnot, my computer just doesn't see my MP3 the same way as it used to. Before, it was great, all I had to do was plug her in and I could bring up Zen Explorer in Windows Explorer, or organize my stuff in Creative MediaSource.
Now that's not the case. The only way I can sort of add stuff to my player now is by going into Windows Explorer, which is still more or less acknowleging my player as a "portable device". Granted, there is a dri've called "My Zen", but it doesn't bring up Zen Explorer like it used to when I click on it. Furthermore, when I go into MediaSource, I can't select it as a location, there just isn't anything there.
It almost seems as if my computer thinks I'm just using a portable hard dri've. Is there anyway I can tell it that it's an MP3 player, too?
Thanks!

Having big problems with Creative Zen Micro Photo!! I need much urgent help!

Hi. I am having a big problem with my MP3 Creative Zen Micro Photo device at the computer.Here is the thing:Before I bought this I had the regular Zen Micro & having fun with it. I had no problems with that when I used the Media Explorer to transfer songs. So I bought the Zen Micro Photo & installed it my computer. As normal I used the Media Explorer to transfer songs & pictures.So I reinstalled Windows XP at my computer, and when I installed the CD that followed to transfer new songs, the Windows said that it's an unknown thing I have connected in the USB.So I installed Service Pack & 2. I have tried to install drivers from the cd but it seems that there are no drivers on the cd! The big problem is that when I connect the MP3 to the computer, it doesn't read it's a Zen Micro, it's just unknown! So the Zen Micro Photo Media Explorer program doesn't work & I can't transfer songs or picture on it! And it just happened after I re-installed Windows on my computer. The same thing happened on my brother's computer after he re-installed windows. And when I connect the MP3 to the USB, it says that it's not a USB 2.0, but .! And I am sure it is 2.0 because it has always been like that before I re-installed windows. Also the MP3 does not re-charge when I put it my computer! The battery is just the same, it tries to do it but it doesn't. So I am using my sisters computer to charge the MP3 & transfer songs. I have tried everything but I can't seem to understand what the problem is? I have never experienced something like this before, and I really hope you can help me with this! To be honest I think what I am missing is the driver. So can someone PLEASE provide me the link for the driver? I have downloaded all those 3 on www.creative.com, but they are none of them! Also that playforsure firmawre thingy does not work because it sais that I have to connect my MP3, and it is connected already!Please reply as quick as possible! Thanks a lot for you kind help!
I have also sent this mail to creative support! But please help me I have had this problem for almost 2 months now! =(Message Edited by anakwalajinn on 05-0-2006 08:47 PM

Might try this:? http://forums.creative.com/creativel...mp=true#M95059

Major audio problems with Creative Zen Micro 6Gb... need h

I have had this device for about a year and a half. about a month or 2 ago, there has been problems with the headphone jack. If the base of the headphone cord (all 20 of them i tested) moved, the audio will either go mono-tone, or play a signle layer of the audio file, or no audio at all. although when applying pressure to it, it will play well. I do NOT want to not go hands free just to enjoy my music, so please help me out!
-Bash

Although a failed power switch is not unknown, I only recall seeing two or three other cases of this. It's not common.
If WMP isn't working with the device having v2 firmware something is wrong. Unfortunately this can be difficult to fix, but take a look here in the Zen FAQ at Nomadness.net.
MediaSource won't detect the player if there's some issue e.g. WMP0 not detecting it. You can of course also try installing Zen Micro Media Explorer (Creative Zen Micro Media Explorer Web Update to be specific) which has MTP support.
Are you are presumably under guarantee, and as you bought from an Internet store, it's best to return it direct to Creative. Contact Creative Support to arrange this.

Problems with Creative Zen Touch MP3 Play

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