Problems with Crystal reports server 2008 VI (Invalid logon information)

I have added a report that connects to the SQL server and also I set up the required ODBC for the report on the server. I could run the report without any issues.
When I add the same report to another folder in CMC or add a new report that uses the same connection, and try to run it, I get the following error.
I did set location and verify database in Crystal designer many times and added the report into CMC, but still it gives me the error.
However the first report that I added still works fine. For some reports it shows the parameter screen and when I enter them and click OK it gives the same error. I checked the logon information and they are correct. Reports work fine in Crystal designer. When I added the report, in the database configuration I selected "Use original database logon information from the report." and entered the SQL user id and password.
error message:
"The database logon information for this report is either incomplete or incorrect"
I then went back to the database configuration and selected "Use custom database logon information specified here." and entered the ODBC connection info.
With this when I run the report it takes a little longer and again asks me to enter the user id and password, even though I selected "Use same database logon as when report is run" option. Still when I enter the user id and password and click ok it keeps on prompting the same. I kept on entering it for 20 times, still it kept on prompting for the same. I am not sure how to make this work.
The report that I am trying to run has an SQL command (that links with 10+ tables), views and some tables. It also got one dynamic parameter prompt.
Also when I select the item from dropdown box "Table Prefix" and save and come back to the database configuration the option I selected is blank. It seems like CMC is not saving this. I found out that this sometimes happens with the password too.
I have checked on SAP forum and could not find a solution for either of these problems yet.
I do have created a web site with CR developer 2008 that runs the same report and it works there without any issues.
Could any one help me with this?

I assume that you have built your reports with the CR Designer 2008 V1. Try to open the affected report in the CR Designer and select Database->VErify database and save it back into the repository. Does it work?
Regards,
Stratos

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Hi
the CRS licensing model does not support Voyager. You may want to consider installing BO Edge or BO Enterprise for this. I would recommend to contact your local SAP sales office to get more information on this.
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I aplogixze if I am asking many questions in the same thread. If so please let me know. and I'll create seperate threads.
Questions with Crystal reports server 2008 VI
1. In my current VS2005 web application with CR 2008 developer I have done the following :
a. When the user selects a report it prompts for the database that is needs to connect. User could select Test or Live database
b. I could hide the export button for each report
c. Add the same report twice to the same folder under diffrent report descriptions
Could I do the same with Crystal reports server 2008 VI?
2. I have added a report that connects to the SQL server and also I set up the required ODBC for the report on the server. I could run the report without any issue.
When I add the same report to another folder in CMC or add a new report that uses the same connection, and try to run it, I get the following error.
I did set location and verify database in Crystal designer many times and added the report into CMC, but still it gives me the error.
However the first report that I added still works fine. For some reports it shows the parameter screen and when I enter them and click OK it gives the same error. I checked the logon information and they are correct. Reports work fine in Crystal designer.
error message:
"The database logon information for this report is either incomplete or incorrect"

I assume that you have built your reports with the CR Designer 2008 V1. Try to open the affected report in the CR Designer and select Database->VErify database and save it back into the repository. Does it work?
Regards,
Stratos

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I recommend to post this query to the [BusinessObjects Enterprise Administration|BI Platform; forum.
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GOOD AFTERNOON TO ALL ,
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i set the all env for oracle oracle_home ,oracle SID ,LD path library..
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Post to the [Business Objects Enterprise Administration|BI Platform;
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Marking as assumed answered.
Ludek

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GOOD AFTERNOON TO ALL ,
I am trying to install crystal reports server 2008 on RHEL4 .. after entering the product key...
it is trying to connect to existing database with follwing detalis given by me
..TNS NAME
userid and passwd or oracle user
error :
"failure to validate the database credential has a potentilal to crash the database at a later stage .enter correct information"
i set the all env for oracle oracle_home ,oracle SID ,LD path library..
i grant the source to oracle user also...
after that i tried same CRYSTAL REPORTS SERVER 2008 LINUX VERSION TRY TO INSTALL IN OTHER RHEL machine .it is not at all accepting the product key it self..
pls reply ..
Rehards
MAHENDRA

Post to the [Business Objects Enterprise Administration|BI Platform;
forum. This forum is for CR in .NET. (see the heading at the top of this forum).
Marking as assumed answered.
Ludek

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Problems with Crystal reports server 2008 VI (Invalid logon information)

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