Problems with Deleting Confirmati​on Messages on a 8830 device

I am new to this forum but have a technical issue on a blackberry 8830 device with deleting confirmation messages.
Scenario:
User is replying to users with a confirmation of message read reciept from the blackberry.  It copies the reciept in both his exchange account and his blackberry device.  He can delete the confirmation of the reciept as usual but here lies the problem when he deletes it on either the blackberry or the exchange account side it won't reconcile it even though the reconcile is setup for both handheld and wireless and wireless email reconcile is turned on.  He also has the desktop manager software running on his pc and its still not correcting it.
The BES server is on release 4.0.6.12 with a Microsoft 2000 Exchange Server (I'm thinking this is my issue but don't have any supporting evidence to support it).
Can someone please provide some insight as to what the problem might be in this scenario.

Thanks so much for answering! It looks like that cleared up the problem

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