Problems with Dell Studio 17

I purchased a Dell Studio 17 ( http://www.bestbuy.com/site/olspage.jsp?skuId=9150562&st=Dell+Studio+17&lp=5&type=product&cp=1&id=12... ) on Feb. 7th. A week later when starting up I get the blue screen that tells you there is an error and it's shutting down. It then goes into a black/grey screen that says there is a driver error or somethign like that, and gives you two options to click on...to try to resolve the issue or to start windows normally. Clicking the 2nd option doesn't get you anywhere but back to the blue screen and start the process over again. Clicking on the first brings you to System Startup Repair where it scans for the problem. It scans and scans and scans. Then tells you the computer needs to be restored. You click to restore. It restarts and computer works. It did this a couple of times on my FIRST on then yesterday it just didn't do anything. So I took it in, and was just told ok we will just switch it out and give you a new one. Great! So I take it home, run through all the startups with a new computer, don't download anything additional in the way of additional software, etc. It does it's Windows updates, says that it needs to restart for the updates to work, it shuts down...and there comes the blue screen again. Same thing. Blue screen, to black screen with the two options, you click on the first find solution and fix, wait for it to scan, click restore (which since I haven't downloaded anything restores to the point when I got it yesterday and removes any websites I may have already started trying to rebuild in my saves, etc) ..and then it works. This is what the first one did after only owning for a week. What is causing this...why would I have TWO laptops in a week and a halfs time that is doing this? And appears to happen when Windows intalls an update??
Thank You

Hello MichelleStudio!
The only thing that comes to mind to help you out here is to try to visit Dell's support website and update your hardware drivers and/or firmware. To get to your model's specific downloads click on "Drivers & Downloads" and choose the Service Tag option. It asks you for your Service Tag which is on the bottom of your laptop. Then it will bring you to a list of available downloads.
Make sure the operating system is set to Windows Vista 64-bit, as this is what your laptop came with. The important ones to update are BIOS and Chipset. But since I don't know specifically what is causing your problem, it's kind of a guessing game.
This is assuming you can get your laptop to boot up long enough to perform these updates. You said that the error said something about a driver, so hopefully updating your hardware drivers and firmware help.
Hope this helps, thank you for posting!
Jacob|Web Planner | Best Buy® Corporate

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