Problems with download the pack

Hi! I have a seriously problem.
I can`t download the softwares of pack that I paid. The problem is that the charge in my credit card exist, but the mail or notification of the inscription don`t exist.
Please help me, because I need the software urgently.!
Many thanks and regards!

Help for Download & Install & Setup & Activation
-FAQ http://forums.adobe.com/community/download_install_setup
-Chat http://www.adobe.com/support/download-install/supportinfo/

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