Problems with downloading books into DE 1.7

Question

i have been purchasing books online for a number of months from various websites and installing them into DE with no problems. Just recently i tried to purchase a book from Books on Board when i tried to download the book i was prompted to install an upgrade to DE 1.7. Since i have done this i have been unable to download any ebooks from any of websites that i have used in the past. Everytime i attempt to download a book i get the same prompt to download this update and each time i do i still cannot get the book. I have uninstalled and reinstalled DE 1.7 a number of times but still the problem remains. Can anybody please help me resolve this problem. I am using Windows Vista on a Dell computer. I have also tried to install this on my laptop which also runs Vista with the same result.

Answer 1

You are launching and old version that get left around <br /><br />Perform a clean uninstall:<br /><br />1.)Uninstall current version 1.7<br />a)  Windows - do the uninstall from the Control Panel<br />b) Mac - Delete \Application\Adobe Digital Editions.app<br /><br />2.) Delete all the contents of the weird install location that begin with digitaleditions<br /><br />WinXP<br />c:\Document and Setings\<user>\Application Data\Macromedia\Flash Player\www.macromedia.com\bin<br /><br />Vista<br />c:\Users\<user>\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin<br /><br />Mac<br />~/Library/Preferences/Macromedia/FlashPlayer/www.macromedia.com/bin<br /><br />2.) Download Standalone Installer from:<br /> http://www.adobe.com/cfusion/entitlement/index.cfm?e=digitaleditions<br /><br />3.) Launch Stand Alone Installer<br /><br />This should end up with ADE launched and running<br /><br />Make sure to remove any shortcuts/links you were using to find the old versions.