Problems with DVD/CD optical drive

Hi all, my HP notebook's optical DVD/CD drive no longer reads disks. I have tried several different disks. I insert the disk, close it, then it makes sounds like it is trying to read the disk for about one to two minutes. Then it stops. Nothing else happens.
I tried HP Support Assistant. When it went to do an optical drive check, I inserted a disk (not blank). It did the same thing where it tried to read the disk for about one to two minutes. Then the HP Support Assistant said "Blank disk detected. The optical media drive does not support this media type. No testing will be performed."
The thing is, the disk I inserted is NOT a blank disk. 
Can anyone help?
I have tried deleting and then installing the driver for the drive. The drive is also up to date.
Thank you!
Kelly

1. Open Device manager, expand CD/DVD-rom drives, right click on your dvd drive and select "uninstall"
Close DM and restart the PC, if this does not fix the issue,
2. click the "Run Now" button on this page, reboot when done.
If these 2 steps fail to get is working correcly the drive is defective and needs replaced.

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