Problems with email migration

Question

So the wife and I both got individual emails from BT about the closure of some email services with the option to keep our current email addresses @btinternet.com by linking them to our BT broadband account.
Both done this and miracle of miracles a week later both email addresses have vanished.
Rang BT and went through 3 helplines --its still awaiting a callback.
But the gist of what I am being told is that on 24th August the accounts became sub accounts of a primary account which I have no knowledge at all of and were immediately deleted because they were being used to send out spam.
This really begs the question of how the heck an email address can somehow become somebody elses without me knowing about it.
NB before somebody raises the fishing question the email from BT that started this  looks to be legit and they were only asking for the email address we wanted to keep and the telephone number of the main broadband account and post code...shoulld hardly be enough to pull off any shenanigans.
Looks like this migration might be going pear shaped.

Answer 1

Hi Mike_John,
Once the BT Care Team (Mods) have read your thread then they may offer you their support.
Cheers
jac_95 | BT.com Help Site | BT Service Status
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