Problems with email setup - Can't access security check

Hi all, i've recently aquired a BB Curve 9300 and managed to setup everything but I still have an unsolved problem:
i set up a gmail email account from my provider mobile email setup page (http://mobileemail.vodafone.it) and asked to sync both contacts and calendars.
The email was correctly set up as i can read and send emails but syncronization doesn't work.
My provider's site says:
If you have not already done so, to start calendar and contact synchronization, complete the security activation on your BlackBerry® device:
1. On the Home screen, click the Setup icon and click Email Accounts or Email Settings.
2. After you open the application, the security activation starts. When security activation is complete, calendar and contact synchronization automatically begins.
If i try to do just that (open the menu, click on the set-up icon and then choose the "Email Accounts" icon) the device quickly shows a hourclass icon, hide it and then does nothing.
If i try to access "Email Account Management" from inside the mailbox options i get the following error message:
"unable to open email set-up application. contact your wireless service provider"
I tried contacting my wireless service provider both in-shop and on the phone and their theory is that the email setup application is too new and is not compatible with my version of the blackberry OS (which is 6.0 bundle 2949, the device says it's up to date).
I tried a battery pull but didn't help.
Any suggestion would be really appreciated.
Thanks,
Marcello

Gotcha.
Are you able to access the email account from https://bis.eu.blackberry.com/html?brand=vodauk
If so, delete the email account from there then try adding it using the integrate link on the phone.
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Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
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KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your wireless service provider for formal support.
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So I recently created a Blackberry email address and I am trying to put it onto my device, but when I go throught the email setup application it wont let me login to the account to add it (even I triple checked the password and login) and when i try to create a new account it says one already exists! Anyone have any tips on how I can add my new email onto my device?

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id 1XKZiX-00065C-Kj
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From: User <[email protected]>
To: "[email protected]" <[email protected]>
Subject: Help
Thread-Topic: Help
Thread-Index: Ac+9hSb9q5a7FGZpQG2YPEX62Lunhw==
Date: Thu, 21 Aug 2014 21:16:20 +0000
<o:p></o:p>

ok lets start one by one.. to rule out the problem with your Email system go to www.testexchangeconnectivity.com and perform the exchange tests like inbound/ outbound and other relevant tests and share the results. once this is confirmed then come to Mcafee
Let me know which Exchange and which Mcafee versions you are using as i also have Mcafee and it needs some tuning. May be i can help you. but need to know the info and if you can paste a NDR which are tagged as SPAM
MARK AS USEFUL/ANSWER IF IT DID
Thanks
Happiness Always
Jatin

Problems with email setup - Can't access security check

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