Problems with emails BIS and BES Enterprise

Hi everyone - I really hope someone can help me because i'm totally at the top of my stress levels with this phone!!!
I originally had trouble with my talkplan with my service provider and was planning to send the phone back so i removed my stuff from it and returned it to its original factory settings (as it was when I first received the phone). We agreed on a talkplan shortly after however before i sent the phone back so I went about returning the software onto the phone via blackberry desktop. I appear to have come across a problem however as I received several email messages  from [email protected] etc with warnings to not delete move or respond to this message shortly after this. I am also having problems while receiving email - my emails come through but only arrive in my main inbox - I cannot get my emails to go to their own respective inbox. I have done a lot of research to find what the problem is and have found that what I may have done unintentionally is install BES instead of BIS, which I think means I have set up a business connection instead of a personal email? I've been advised to reinstall software and delete and service books with the word 'desktop' in; my problem being that none of my service books contain the word desktop and i have no idea what software I need to modify or install or where to find this?? Is there anyway I can find out for sure if i've connected to an enterprise software or if I've done something else. Im totally lost and would really appreciate any help anyone can give me! Gratitude in advance; in the words of a very famous princess, you are my only hope!! Thanks guys and girls,
Han

Issue 1 - no, BIS is associated with each account.
Issue 2 - no, you need to have an active Blackberry plan on your account even if you have the service books on the phone.

Similar Messages

  • Why is Apple so bad at providing customers with information on what the problem with email is and what they are doing to fix it?

    Why is apple not providing information on what the problem withe email is and what they are doing to fix, along with a time frame for fixing the problem.

    It was because the problem was major.  If you do not know tech, you should know that a two day outage usually indicates some type of virus, hack, or a bad software load that they had to unravel.  The common way to solve that is to rebuild servers and put back into service.  That takes time.
    Apple did not want to admit this problem.  My guess at this stange was that they loaded new software that might be associated with the new IOS and it crashed.  To reveal this would be to cast into doubt their future revenue.
    Either way.  Run do not walk away from Icloud products and services.  Apple has demonstrated they can not be a business partner.

  • Please can anyone help with the continuing password rejection problem with email.Ipad and other systems work fine but despite reloading my password on imac it bounces back.Apple store has been visited and I have tried everything they suggest.

    Please can anyone help with the continuing password rejection problem with email on my imac.My Ipad and other systems work fine but despite reloading my password on imac it bounces back.Apple store has been visited and I have tried everything they suggest.

    I use free Yahoo mail webMail access because folders I created in webmail access doesn't get set up in Apple Mail. While I was searching for post about password and keychain issues, I stumbled on several threads that complain about Mail folder issues, so I'm holding off on Apple Mail.
    On the password and keychain issue that your post is all about.  I've been using login keychain to save and automatical fill my login screens for a year or so successfully, with Safari and Chrome. Automatic form fill also works for Facebook login. Unfortunately, about 4 to 6 months ago, automatic password form fill stopped working with Yahoo webmail, while still worked for GMail (Safari and Chrome). I tried deleting the password entry for my two Yahoo email accounts to start fresh, but neither Safari not Chrome will even ask me if I want to save the password. I was so frustrated that I eventually installed the keypassX 0.43 (password manager) that is quite primitive sompare to OS X's keychain (when it works). Probably no surprise to you yet.
    The surprise, to me at least, is that, for whatever reason, password auto form-fill from keychain started working again for Yahoo webmail login on Safari about 5-7 days ago. Still doesn't work on Chrome!
    Two tips I can share, at least with webmail access:
    1. Password is save only for one of my yahoo mail accounts. When I login in with my other yahoo account, I get no prompt to save the password, and form fill doesn't work when I try to log in a second time with my other Yahoo mail account.
    2. On inspection of my login keychain, I see a webform password item saved for my Yahoo account that works with keychain. The name of the password is: login.yahoo.com(MyAccountName1#). When I open the password item and look in the Access Control tab, I see Safari and Chome are listed as allowed to access this password item..
         I also an "Internet password" item with a name of just login.yahoo.com. When I open the the password item, it looks just like the password item created for MyAccountName#1, but the MyAccountName#2 is listed in the Account field. Inside the Access Control tab, no apps are listed in access permission. I added Safari and Chrome to the lists of allowed app, saved the password item.
    Now when I bring up the Yahoo login page(by bookmark) on Safari, form fill fills in MyAccountname#1 for name and the proper password and I can login in. When I change the name to MyAccountName#2, the correct password is retrieved and I can log in! Alas, it still doesn't work on Chrome.
    BTW, I changed the password item type from "Internet password" to "Web Form password" and saw no difference! I also edited the name to be "login.yahoo.com (MyAccountName#2)" to look like the web form password item that works, but it has no effect either.
    From my experimentation, here's my observation:
    1. A Web Form password item is created for the first account name(MyAccountName#1) for login.yahoo.com and typed as Web Form password. When I log in using MyAccountName#2, an Internet Password is created, but no applications are listed as allowed to access the password item, even when the password item was created after just logged in and logged out to yahoo with the account name and password for MyAccountName#2.
    2. Manually adding Safari as an app that is allowed to use the password item works. Doesn't work with Chrome!
    The version of Safari I'm using is Version 5.1.7 (6534.57.2). My installed version of Chrome is Version 21.0.1180.79 beta.

  • Problem with email update and Map as well in ios6 though i am using iphone5.., problem with email update and Map as well in ios6 though i am using iphone5..

    Hello.
    I am having problem with my email update. i am not getting my email update in time on my iphone4 since i installed ios6. that was fine with ios5.
    I brought iphone5 but still the same problem. its not shown automatically in my iphone screen whenever i get my email.
    Same having big problem with imap.....
    Riaz

    The problem?  It's actually pretty simple: Microsoft implemented their mail processing in a way that has greatly assisted folks using Microsoft products and Microsoft platforms, and established an "export" mechanism when communicating via mail in heterogeneous computing environments.  Microsoft tools including Microsoft Exchange Server and their systems running Microsoft Windows are a good and very capable mail environment system, with great scale and very well integrated mail, calendar and related processing, and some exceedingly useful tools including SharePoint that have no real analog with OS X, Unix or Linux systems.   But these tools don't necessarily interoperate entirely nicely in heterogeneous environments; with non-Microsoft tools and platforms.
    The winmail.dat mechanism is a part of the whole Microsoft infrastructure, and particularly when the information is being "exported" out from the Microsoft environment, and into a non-Windows and non-Exchange environment.  The determinate here involves the settings chosen by the various senders.  (Possibly also by the defaults chosen by the administrator of the Exchange Server(s) involved, but I haven't checked that.)
    Here's the Microsoft knowledge base article that describes the specificss of the winmail.dat file. 
    There are tools around to read the TNEF-format winmail.dat files on OS X and other platforms, including TNEF's enough for OS X, and likely various other tools.   Or get your senders to reconfigure their settings for you when they're sending messages to you, as described in the Microsoft KB article.

  • I'm having problems with 8.1 and Continuity / Handoff. It will work fine for web pages, etc. but in email when I try to do it between by iPhone 5s running 8.1 and my Macbook Pro running Yosemite I consistently get an error.

    I'm having problems with 8.1 and Continuity / Handoff. It will work fine for web pages, etc. but in email when I try to do it between by iPhone 5s running 8.1 and my Macbook Pro running Yosemite I consistently get an error. "Failed to Continue Activity" Cocoa Error 4609.  Handoff is working for phone calls and text messages. By email just crashes each time. It was also doing it under 8.0.2.  My iPhone and iPad handle this fine. It's only the MacBook to the iPhone that fails, and only on email.

    Handoff Continuity Troubleshooting

  • Problems with email and SMS after 1.3.5

    Let me first say that I love the Pre. Up until this point it has been perfect - I have a replacement, but that is because I dropped it (wrong angle, wrong location, broken screen). However, following the 1.3.5 update I'm now having a fairly important problem with email and sms - I can receive email and messages, but not send them.
    I have two email accounts. My personal account is with earthlink. My work account goes through an ISP using the domain name of my employer. I'm not using Microsoft Exchange or Outlook. I have tried deleting and reentering the accounts and that did not work. I can receive messages but get error messages when I try to send. 
    The same for messaging. I don't use it very often. But yesterday I get a text message  and tried to respond and got the error message.
    I power the phone off every night because I have a landline and use that as the primary phone at home.
    I have been looking around message boards trying to find a fix for this.  Has anyone had this issue and resolved it?
    Thank you.
    Post relates to: Pre p100eww (Sprint)
    Message Edited by starburst42 on 01-05-2010 07:06 AM
    This question was solved.
    View Solution.

    I forgot to add that this is a stock Pre. There are no patches or homebrew apps. 
    Edit:
    I found a fix for the email problem, in posts on precentral and this board from a few months ago. The info came up in a Google search, and not searches of the boards, which is kind of frustrating.  Here is the info, and the link.  I really wish Palm would put info about this work around on their site, or at least make it easy for people to find.  The solution is the last message in the thread linked below:
    Had the same problem.  Checked with Earthlink - no help.  Checked with Sprint - no help.  Checked with Palm - no help.  Here is what finally worked:
    Delete the earthlink account and start over.  When you do - this is the key - set up the account manually!  If you use the Pre defaults and try to change the settings it will not correct the problem. Your settings for outgoing mail must be:
    "smtpauth.earthlink.net"
    Use Authentication set to "on"
    username is your email address
    your email password
    port set to "587"
    encryption "none"
    Again, the key is to set up manually.
    smtp email fix
    Message Edited by starburst42 on 01-06-2010 12:08 PM
    Message Edited by starburst42 on 01-06-2010 12:09 PM

  • I have two Iphones with different email addresses sharing one Apple ID. Will that cause problems with using messaging and FaceTime?

    I have two Iphones 5 with different email addresses sharing one Apple ID account.Both are using IOS 8.
    I would like to set up a new Apple Id for one of the phones and remove it from the old account.
    If I do that, can I move all of the purchased apps and songs to the new Apple account?
    Also, will sharing one Apple ID account with two devices cause problems with using messaging and FaceTime?

    Sharing an iCloud account between two devices can be done without causing issues with iMessage and FaceTime, just go into Settings for each of these functions and designate separate points of contact (i.e. phone number only, or phone number and unique email address).  While that works, you'll then face the problem where a phone call to one iPhone will ring both if on the same Wi-Fi network -- but again, that can be avoided by changing each phone's settings.
    Rather than do all that, don't fight it -- use separate IDs for iCloud.  You can still use a common ID for iTunes purchases (the ID for purchases and iCloud do not have to be the same) or you can use Family Sharing to share purchases from a primary Apple account.

  • I am having a problem with email, when I delete messages from my Ipad, they come back into trash whether they are on my PC or not. The only way I can delete them is to to my providers site and delete everything there.

    I am having a problem with email. I can receive and send, but when I delete, the deleted messages return into either Trash or Bin or both whether or not I have deleted them from my PC.
    The only way I can get rid of them permanently, is to go into my area of my providers site(Sky) and empty all of the boxes there. I imagine it's a setting, please advise.

    For IMAP mail only.
    Settings>Mail, Contacts, Calendars>tap on mail account>Archieve Messages>OFF

  • Hi Folks,   I have a problem with OBIEE EM, There in Enterprise Manager i am unable to navigate into the options like when i clik on any Tab it is not working and even  i am unable to create a report using analysis.

    Hi Folks,
      I have a problem with OBIEE EM, There in Enterprise Manager i am unable to navigate into the options like when i clik on any Tab it is not working and even  i am unable to create a report using analysis.
    Thanks in advance

    i have also tried that but no use can u give me any other way.......

  • Hello I have a problem with security questions and i cant reset to my email  The error was   Exceeded Maximum Attempts  We apologize, but we were unable to verify your account information with the answers you provided to our security questions. You have

    Hello
    I have a problem with security questions and i cant reset to my email
    The error was
    Exceeded Maximum Attempts
    We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
    You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.
    Click here      for assistance.
    i waited more than eight hours. and back to my account but it is the same ( no change ) i cant find forgot your answers
    http://www.traidnt.net/vb/attachment...134863-333.jpg
    can you help me please

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • Hi im having problems with my internet and email ive reset the network even with my wifi on ive also turned off and on airplane mode help please thank you

    hi im having problems with my internet and email Ive reset the network even with my WiFi on Ive also turned off and on airplane mode help please thank you

    hi Ive reset my network toggled the airplane on and off and turned off my carrier off then turned my phone off and turned my carrier back on but still problem persists

  • Problems with email settings

    I have just received a bb8100 pearl.From what I noticed it was used on T-mobile and I am using Orange services.My problem is that I cannot set my work email on the handset even though I have both BIS and BES service from Orange.Can you help me? ( I have to add the fact that I can surf the net with no problems what so ever)

    Hello,
    ana1001 wrote:
    .My problem is that I cannot set my work email on the handset even though I have both BIS and BES service from Orange.
    Perhaps if you could describe exactly the steps you take and exactly the results you receive, there could be some help. Note that it is always a challenge to get a BB to work on a different carrier than it started it's life on. If Orange directly supports your model BB, then it should be able to work...if they don't, then there will be further challenges ahead. But let's start with what you attempt and what happens.
    Let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Email set up stuck on work email account and BES

    Hello everybody.
    I am a new BB user and I am having problems with email set up:
    when i go to email setup i get only one option:
    "I want to use awork email account with a BES"
    can anybody tell me how to get back to normal set up, I have done a wipe and I have also removed the battery, but without no luck.
    can anybody help.
    BB Curve 8520
    vodafone portugal

    Hi and Welcome to the Community!
    If you used the automated wizard, then it's possible that the server didn't respond with the correct settings, and they are now not quite correct. You can try the EAVT to see if you can find the correct settings:
    Article ID: KB33444 How to use the Email Account Validation Tool (EAVT)
    Or you can ask the email system admin for the correct settings. Once you have them, you can double check if what is configured to your BB is correct...and make the necessary corrections if they are not. If that doesn't work, then I'd advise removing and reintegrating the account, but use the Advanced/Manual configuration method using the settings you have received as valid.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Problems with dropped calls and no reception on Samsung Continuum

    My mother and I both purchased a Samsung Continuum in late March 2011, and have experienced the same problems with the phone.  The device drops at least 2-3 calls per day, often on the same conversation; we have not found that location or time of day makes a difference.  The phone freezes up frequently, even if no apps are running in the background.  We lose our 3G network reception frequently, and cannot access our texts, emails, or the internet.  The screen saver kicks in even when we are actively dialing a number, or typing in a text message.  The overall performance of the phone is also poor, and it is quite slow much of the time.
    We have raised this issue several times with a representative at one of the Verizon stores, but he states that he can find no problem with the phone, and that these issues may not be covered under our insurance plan.  None of my friends with non-Samsung phones are having the same problems with phone reception and performance.  I am aggravated enough with these issues that I am considering reactivating my old Blackberry, which worked like a charm.
    I am not upset that my phone has not been updated to Android 2.2.  I just want the phone to perform as stated, and not fail at its primary function:  making and receiving phone calls.  I am not certain if these problems originate with the phone, Verizon, or Samsung, nor do I care.  I just want to resolve these issues as soon as possible, or I will have to look at other alternatives.
    Thank you.

    If this doesn't work...now what??? I have a useless $400 plus piece of unreliable junk. My Motorola Razor was ions more reliable than this phone...very, very sad but true.
    What carrier were you using with the Razor? AT&T? Same area?
    Dave M.
    MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
    Creator of 'Mac611 - Mobile Mac Support' (designed exclusively for an iPhone/iPod touch)

  • Problems with .ARW files and auto toning

    problems with .ARW files and auto toning
    let me try to explain this because this has happened in past and never found a way to resolve but i lived with it
    now that I have a Sony A7R the problem is more serious
    Firstly i take pride it making the picture happen all in camera, i use DRO lvl 5 to get enough light, like when i'm shooting at dusk. DRO its like doing HDR but in a single file, it lightens the darks. in my camera i'm happy with results
    but when I upload them to lightroom, they come out near black.
    allow me to explain
    lets say I import 100 images
    i double check my preferences and everything is UNCHECKED when it comes to importing options, there is no auto toning, nothing.
    as the images import i see a preview in the thumbnail which looks fine.
    i double click on one to enlarge it, hence leave grid view.
    for a brief 1 or 2 seconds, i see the full image in all its glory but than lightroom does something funny, it darkens the image
    one by one as it inspects each image, if it was a DRO image it makes it too dark.
    to make this clear, the image is perfect as it was in the beginning but after a few seconds lightroom for some reason thinks it needs to correct it.
    how to prevent lightroom from doing this, i want the image exactly as it is, why must lightroom apply a correction>?
    i think it has to do something with interpreting the raw file and lightroom applies its own algorithm.
    but here is what i dont get.....before lightroom makes the change i'm able to witness the picture exactly as it was taken and want it unchanged..
    now i have to tweak each file or find a profile for it which is added work.
    any ideas how to prevent lightroom from ruining my images and just leave them as they were when first detected...
    there are 2 phases...one is when it originally imports and they look fine
    second is scanning each image and applying some kind of toning which darkens it too much.
    thanks for the help

    sorry thats the auto reply message from yahoo email.
    i've disabled it now
    thing is, there is no DRO jpg to download from the camera
    its only ARW. so my understanding is when i use DRO setting, the camera makes changes to the ARW than lightroom somehow reads this from the ARW.
    but then sadly reverts it to no DRO settings.
    because i notice if i take normal picture in raw mode its dark but if i apply dro to it, it comes out brighter, yet when i d/l the image from camera to lightroom, which is an ARW - there are no jpgs. lightroom decides to mess it up
    so in reality there is no point in using DRO because when i upload it lightroom removes it.
    is there a way to tell lightroom to preserve the jpg preview as it first sees it.
    its just lame, picture appears perfect...than lightroom does something, than bam, its ruined,.
    what do i need to do to prevent lightroom from ruining the image? if it was good in the first place.

Maybe you are looking for

  • Reducing a SWF file size / creating "instance names" for website loading time improvement

    Im hoping someone clever can help... What i have done so far: 1) Created a flipbook using indesign CS5.5 that contains approx 25 images (embedded PNG's), these need to be good quality as this is a portfolio - I'd also like to keep the 'page curl' eff

  • Can't display any content in safari

    I guess it was after the last update to Mac OSX 10.4.8, my safari stop working any more. The browser stay blank when I open it (actually it's loading the content in the background because if i drag the right bottom corner to resize the window, the co

  • Transaction does not commit

    I have a JDBC transaction that is not committing to the database, but is also not throwing an error. The scenario is this: JMS message arrives on transactional queue Message processed by MDB MDB calls several Sybase ASE stored procedures JDBC transac

  • Help to generate totals in Hierarchical Query

    Hi Everyone, I've a small problem which I hope you might be able to help me with: I've the following 3 tables populated with sample data: --- Element_relation defines the hierarchical relationships --- create table element_relation (parent varchar2(1

  • HT1670 Can't sync from iPhone4 up to iMac.

    I'm using MS Entourage 2008 (12.2.0).  No problem syncing down from iMac to iPhone.  It won't sync UP from iPhone to iMac.  I enter an event for say August 16 on my iPhone then run sync thru iTunes, the event will NOT sync UP to my iMac.    But, if i