Problems with File Information and installing Adobe Reader

Dear Forum,
monthes ago I updated 10.3 to 10.4 now I have 10.4.6. Since the update I have been unable to access file Information (ie, as from key short cut: apple+I). Now I am trying to install Acrobat Reader and I cannot succeed.
Any of you can suggest me what is wrong and what should I do? Possibly without having to reinstall MacOS again?
Thank for help!
Marco

Your suggestion of creating a new account was useful for installing acrobat Reader.
If I understand correctly, you were able to install Acrobat Reader while logged into the new account. If so, then the problem's within the old account. Preferential Treatment is at http://homepage.mac.com/jonn8/as/html/pt.html.
my access to the update COMBO is problematic
If you can connect to the internet, get the COMBO update from http://www.apple.com/support/downloads/macosx1046comboforppc.html; it has nothing to do with the installation disk.

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=== Verbose logging started: 4/12/2012 9:58:22 Build type: SHIP UNICODE 5.00.7600.00 Calling process: C:\Windows\System32\msiexec.exe ===
MSI (c) (8C:84) [09:58:22:702]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (8C:84) [09:58:22:702]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (8C:BC) [09:58:22:718]: Resetting cached policy values
MSI (c) (8C:BC) [09:58:22:718]: Machine policy value 'Debug' is 0
MSI (c) (8C:BC) [09:58:22:718]: ******* RunEngine:
           ******* Product: \\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3\Acroread.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (8C:BC) [09:58:22:718]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (c) (8C:BC) [09:58:22:718]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (8C:BC) [09:58:23:950]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (8C:BC) [09:58:23:950]: SOFTWARE RESTRICTION POLICY: Verifying package --> '\\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3\Acroread.msi' against software restriction policy
MSI (c) (8C:BC) [09:58:23:950]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (c) (8C:BC) [09:58:23:950]: SOFTWARE RESTRICTION POLICY: \\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3\Acroread.msi is not digitally signed
MSI (c) (8C:BC) [09:58:23:966]: SOFTWARE RESTRICTION POLICY: \\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3\Acroread.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (8C:BC) [09:58:24:012]: Cloaking enabled.
MSI (c) (8C:BC) [09:58:24:012]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (8C:BC) [09:58:24:012]: End dialog not enabled
MSI (c) (8C:BC) [09:58:24:012]: Original package ==> \\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3\Acroread.msi
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MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: Uninstall VersionNT override found.
MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: Uninstall ServicePackLevel override found.
MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-7AD7-FFFF-7B44-AA0000000001}'.
MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (8C:BC) [09:58:24:028]: MSCOREE not loaded loading copy from system32
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'DisablePatch' is 0
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'DisableMsi' is 0
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (8C:BC) [09:58:24:028]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (8C:BC) [09:58:24:028]: Product {AC76BA86-7AD7-FFFF-7B44-AA0000000001} is admin assigned: LocalSystem owns the publish key.
MSI (c) (8C:BC) [09:58:24:028]: Product {AC76BA86-7AD7-FFFF-7B44-AA0000000001} is managed.
MSI (c) (8C:BC) [09:58:24:028]: Running product '{AC76BA86-7AD7-FFFF-7B44-AA0000000001}' with elevated privileges: Product is assigned.
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (8C:BC) [09:58:24:028]: Enabling baseline caching for this transaction since all active patches are MSI 3.0 style MSPs or at least one MSI 3.0 minor update patch is active
MSI (c) (8C:BC) [09:58:24:028]: Looking for file transform: C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst
MSI (c) (8C:BC) [09:58:24:028]: Original transform ==> C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst
MSI (c) (8C:BC) [09:58:24:028]: Transform we're running from ==> C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst
MSI (c) (8C:BC) [09:58:24:028]: SOFTWARE RESTRICTION POLICY: Verifying transform --> 'C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst' against software restriction policy
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: SOFTWARE RESTRICTION POLICY: C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst is not digitally signed
MSI (c) (8C:BC) [09:58:24:028]: SOFTWARE RESTRICTION POLICY: C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst is permitted to run at the 'unrestricted' authorization level.
MSI (c) (8C:BC) [09:58:24:028]: Validating transform 'C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst' with validation bits 0
MSI (c) (8C:BC) [09:58:24:028]: Transform 'C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst' is valid.
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2205 2: 3: Patch
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2205 2: 3: PatchPackage
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Media 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: File 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: TRANSFORM: 'PatchPackage' table is missing or empty. No pre-transform fixup necessary.
MSI (c) (8C:BC) [09:58:24:028]: TRANSFORM: Applying regular transform to database.
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ActionText 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AdminExecuteSequence 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Condition 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AdminUISequence 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AdvtExecuteSequence 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AdvtUISequence 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AppId 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AppSearch 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Feature 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: File 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: CheckBox 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Class 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Icon 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ProgId 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ComboBox 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: CompLocator 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Control 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Dialog 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ControlCondition 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ControlEvent 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: CreateFolder 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DrLocator 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DuplicateFile 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ModuleDependency 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ModuleSignature 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: EventMapping 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Extension 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MIME 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: LaunchCondition 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ListBox 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ListView 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Media 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ModuleComponents 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MoveFile 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MsiAssembly 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MsiAssemblyName 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MsiDigitalCertificate 3: -2147287038
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MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: UpgradeCode 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Verb 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MsiPatchCertificate 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: _MsiPatchTransformView 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: #_BaselineCost 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: #_BaselineFile 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: #_BaselineData 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: #_PatchCache 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ISComponentExtended 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ISCustomActionReference 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ISSetupFile 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: LockRegPermissions 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: LockFilePermissions 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MsiSFCBypass 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: SxsMsmGenComponents 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ISDistribution 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AppsInUse 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: BackupAndRestoreRegistry 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DefragFiles 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DeleteComponents 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DeleteFiles 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DeleteProducts 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DeleteRegistry 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ServiceInstall 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: TransferRegistry 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AppsInUseEx 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-7AD7-FFFF-7B44-AA0000000001}'.
MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (8C:BC) [09:58:24:028]: Transforms are not secure.
MSI (c) (8C:BC) [09:58:24:028]: Transforming table Property.
MSI (c) (8C:BC) [09:58:24:028]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\puaedw\AppData\Local\Temp\MSIcd6c2.LOG'.
MSI (c) (8C:BC) [09:58:24:028]: Command Line: CURRENTDIRECTORY=\\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3 CLIENTUILEVEL=0 CLIENTPROCESSID=1420
MSI (c) (8C:BC) [09:58:24:028]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{F29D7469-E8E4-48F5-BF96-34E18D928DFD}'.
MSI (c) (8C:BC) [09:58:24:028]: PROPERTY CHANGE: Adding TRANSFORMS property. Its value is 'C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst'.
MSI (c) (8C:BC) [09:58:24:028]: Product Code passed to Engine.Initialize:           ''
MSI (c) (8C:BC) [09:58:24:028]: Product Code from property table before transforms: '{AC76BA86-7AD7-FFFF-7B44-AA0000000001}'
MSI (c) (8C:BC) [09:58:24:028]: Product Code from property table after transforms: '{AC76BA86-7AD7-FFFF-7B44-AA0000000001}'
MSI (c) (8C:BC) [09:58:24:028]: Product registered: entering maintenance mode
MSI (c) (8C:BC) [09:58:24:028]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-machine.
MSI (c) (8C:BC) [09:58:24:028]: PROPERTY CHANGE: Adding ProductState property. Its value is '5'.
MSI (c) (8C:BC) [09:58:24:028]: PROPERTY CHANGE: Adding ProductToBeRegistered property. Its value is '1'.
MSI (c) (8C:BC) [09:58:24:028]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (8C:BC) [09:58:24:028]: Specifed source is not already in a list.
MSI (c) (8C:BC) [09:58:24:028]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'DisableBrowse' is 0
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'AllowLockdownBrowse' is 0
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (8C:BC) [09:58:24:028]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (8C:BC) [09:58:24:028]: Product {AC76BA86-7AD7-FFFF-7B44-AA0000000001} is admin assigned: LocalSystem owns the publish key.
MSI (c) (8C:BC) [09:58:24:028]: Product {AC76BA86-7AD7-FFFF-7B44-AA0000000001} is managed.
MSI (c) (8C:BC) [09:58:24:028]: Running product '{AC76BA86-7AD7-FFFF-7B44-AA0000000001}' with elevated privileges: Product is assigned.
MSI (c) (8C:BC) [09:58:24:028]: Adding new sources is not allowed.
MSI (c) (8C:BC) [09:58:24:028]: Warning: rejected attempt to add new source '\\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3\' (product: {AC76BA86-7AD7-FFFF-7B44-AA0000000001})
MSI (c) (8C:BC) [09:58:24:028]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
{AC76BA86-7AD7-FFFF-7B44-AA0000000001}
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 1729
MSI (c) (8C:BC) [09:58:24:028]: Product: Adobe Reader X (10.1.3) MUI -- Configuration failed.
MSI (c) (8C:BC) [09:58:24:044]: Windows Installer reconfigured the product. Product Name: Adobe Reader X (10.1.3) MUI. Product Version: 10.1.3. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Reconfiguration success or error status: 1638.
MSI (c) (8C:BC) [09:58:24:044]: MainEngineThread is returning 1638
=== Verbose logging stopped: 4/12/2012 9:58:24 ===

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