Problems with firmware 2.10.03 upgrade for Zen xtra 3

Recently I attempted to upgrade the firmware on my Zen Xtra and the upgrade failed and I was unable to turn the unit back on. I send the unit into Creative and was advised that the player has no power and that it needs to be replaced for $95.00. I am not clear how I went from a working unit to this condition by attempting a firmware update. Does anyone have a similar experience?

just had exactly the same thing happen. Started to load the new firmware and player stopped dead, tried everything recommended, reboots, change battery, delete/rebuild USB drivers. Nothing. Talked to Creative and got RMA and the Test Results as of tonight was "No Power with Battery" Waiting to hear what that means. The player was fine it was their software that was bad.

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