Problems with Getting Assistance from Verizon

I've had terrible and completely useless interaction with Verizon on Monday, Tuesday, Wednesday and then again this morning. I contacted them because my router quit working. I received a confirmation e-mail on Monday morning with a UPS tracking number and a Tuesday delivery date. Nothing arrived on Tuesday so I contacted them again. I was told that the order hadn't been filled yet but I would definitely receive the router by Wednesday.
       Of course nothing arrived on Wednesday (big surprise here) so I contacted them again. They response was that the order got stuck in the system so they would have to start over. The guarantee this time was that I'd definitely receive the router on Thursday.
     Thursday morning and no e-mail, etc. so I contacted them to verify that they hadn't screwed things up again. Of course they had and the best they could say was that when/if the router was shipped I get a notification.
     Has anyone had an acceptable experience with Verison?

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Hi,
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ronald1094

Try #5.
Some things to try first:
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~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
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http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
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http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
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http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
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http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
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http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
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http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
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https://discussions.apple.com/thread/4010130
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~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

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clnock wrote:
I need true push email on my BlackBerry, but also need access from a PC and need to send from my own email address. The easiest way I've found to do this is to forward all emails to my own address to a Hotmail address and use Hotmail as my main provider. Everything works as it should - I've got Windows Live Mail setup on my PC and all emails are sent to the BlackBerry the instant they're received. However, I've got a niggling problem with sending emails from the BlackBerry...
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I have tried the GoogleMail service, and this worked fine but every email I sent (either from Google Mail, Outlook or the BlackBerry) would copy itself to the BlackBerry and was getting a bit of a pain.
I have also tried Yahoo Mail but this wouldn't allow me to send email from another email address.
Any ideas from anyone? Either to allow emails sent from my BlackBerry to show my own email address as the "From" address, or to stop emails sent through Google Mail to copy themselves to the BlackBerry?
Hi,
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===========================================================
If I've helped, please click the Kudos button.
If your issue has been resolved, please mark it as solved.
Joe
===========================================================

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