Problems with H&R Block software

Using H&R Block Deluxe with State on my Mac has been a nightmare this year. I've used Block software for years with no problems, but this year has been a bear. I initially couldn't save/open my return using a CD I got from Office Depot. I got an error message: "string ID insertion failed." Customer Support indicated the program ws corrupted. I uninstalled Block and installed a download provided by Customer Support. I was able to complete both federal and state returns and successfully transmitted them. I got the message in my e-mail that both returns were accepted. My problem now is that when I go into the program and try to check the status, I get the same error message about an insertion error. I had saved my data in three different locations, including a flash drive, but I get the same error message when I try to open them. So, I have no acces to my 2014 digital return. My data is supposedly hopelessly lost, even though I backed it up just before filing.

I've read that the automatic update of H&R Block for the Mac doesn't work properly and could give the kind of problem you're describing.
The solution has been to get the Federal and State update files manually and install them manually. The Federal update is here, and the State update is here. Note that Block seems to release Mac updates using those links later than they release them for auto update.
Also note that with the update process, the updater scans every attached drive and Time Machine and seems to be interested in updating every instance, including every appearance of the software in the Time Machine file.

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