Problems with home hub 2

Since Xmas we have experienced problems with our home hub 2. We introduced 2 new mobiles onto the hub and since then have been having real problems with the connection. My blackberry and ipad will no longer connect to the hub, one of the samsung galaxy s3 has interrupted service.
We have a total of 6 devices connected to the hub plus bt vision ! Is this the cause of the problem.
Even when nothing else is connected to the hub the ipad still won't connect although I get a signal and connection through BTFON .
I tried doing a speed test using the link provided by another forum member but got only upload nod download rates which didn't bare any resemblance to those posted and mean nothing to me.
The hub is well over 2 years old so wondering if its time to renew.
I'm not a techi so really need an idiots guide of how to rule out other options. Please help I'm tearing my hair out!

Have you tried a factory reset of the home hub, by pressing in the recessed button?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Problems with home button on iPhone 4

problems with home button on iphone 4

If its due to sensitivity issues, these self help guides might help.
http://www.youtube.com/watch?v=zNwr_mxgs9Q
http://www.youtube.com/watch?v=lSqPC1V0PPg&feature=related
By the way, alcohol based hand sanitisers work too.
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One final tip, after its dried, I'd recommend you to leave your iPhone's home button facing a laptop's vent just to bake it a little drier.

I have some problem with home sharing

I have some problem with home sharing. I have iPad, iPhone, MacMini, MacBook and Apple Tv. Five items. I can't add other items to home sharing, like iPhones and pc of my sons, and my wife's pc. More than home (Family) sharing it becomes Single sharing. Is there any solution?

Post in the iPhoto forums.

Problem with home wifi and nokia n8

I have a problem with home wifi and nokia n8.
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i have a similar problem. it connects prefectly to wlan but after sometime the connection goes and i have to disconnect and reconnect cause ovi music or maps or opera says internet not connected. Can someone help me out here?

Problem with "Home Network" in hub manager

Hi everyone,
I had a bit of an issue with my homehub this week where some prolonged decorating caused the hub to be unplugged for most of the day. When the hub was plugged in again it appeared to have performed a factory reset. Now over the past day or two it has had the odd issue that I've needed to sort. My main issue is that currently the "Home Network" option with the Home Hub manager will cause the router to reset and drop connection, however it is only this page. Also the router isn't responding to requests to bthomehub.home and I have to use the IP. I've done a factory reset through the hub manager and set up all my previous settings as were previously, but the lack of access to the "Home Network" page is still a problem and is getting to be frustrating because I have a chromecast unable to connect without being able to turn off smart setup.
Details of my home hub below, any input would be lovely.
BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.173.1.6

have you tried a factory reset but using the recessed button on back and holding for 20/30 secs until the lights flash?
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Problem connecting wirelessly with home hub 3.

Kodak gave me advice onthis problem. Entered security key in upper case instead of lower and it solved the problem . No help from BT on this.

paulweekspat wrote:
trying to connect kodak printer. i have resolved the issue with help from kodak. bt was no help at all. thanks anyway.
What john46 says is quite correct, also Kodak would give you NO support for setting up the Home Hub..
Thats not to say you would not have been given help on these forums if you had a problem connecting your printer and if we could not help,at least we might have been able to point you in the right direction.
http://support.en.kodak.co.uk/app/home/selected/true
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Issues with Home Hub 3 Wireless. And lousy teleph...

I don't know if this forum is moderated or followed by BT support staff, but I sure hope so.
After coming from Virgn Media for my BB to BT infinity (Awesome speeds btw!) I'm pleased with the connection and, up until today, the support. I now have issues with my Wireless devices on the HH3.
This is the outline of my setup:
I have the Open reach modem connected to the home hub. I then have the 1Gbps ethernet port from the home hub that is connected to a 1Gbps 5 Port switch that connects my wired network together (Consisting of my Xbox, Networked Printer and my Desktop PC). Wireless serves 2 Laptops, an Xperia U phone, and a G5 Ipod touch (not all mine, I have a flat mate).
My issue is that when more than one device connects via WiFi, the WiFi network has serious issues: The connections don't drop per se, but websites are not delivered, data transfer is intermittant at best - i.e. the WiFi network simply does not work. When there is only one device, there is no issue.
Now, being a techie (I don't mean to title drop, but I think it's important that technical support know that I know my stuff) I'm an electrical engineer (The graduate type) and I know my IT - so I have my own idea of what's wrong with this.
Now, as my order was not completed until yesterday, techincal support couldn't/wouldn't help until today. Yesterday, however, I spent hours trying to solve my issues and got as far semi-solving the problem. I managed to get everything working nicely together when Wireless N is disabled and only a/b/g is enabled. Great, but a main selling point is the Wireless N and I want to use this.
So, today I phoned technical support. I should also note here, and I made this perfectly clear with support, that when the WiFi starts to missbehave, the wired network still works perfectly and I have no issues with internet connectivity with any wired devices. So, clearly this is not a line fault - it's on this side, aka, the router WiFi side where the problem resides. Support decided to do a line test anyway - and of course it got the all clear. He then asked me to reset the router (Yey, again after I had done it plenty of times before, only this time I had customised the SSID and the LAN IP addresses and now they need done again). He then went on to state that I should receive an e-mail with instructions on what to do next, and if they are still issues to reply to a text message that will be sent.
Duly, an email arrived. It began with "Sorry you had to call us today about your wireless disconnecting. We’re pleased we could help you get it working again." and continued on with with this theme. No, my problem is not resolved! I phoned back, this time advising me to change channels, and check individual devices to see if they're any conflicts - I did this pretty quickly and disabled and re-enabled WiFi on my Laptop, phone, ipod and still to no avail.
I have now been told that I will get a phone call between 3 and 3:30pm to see if the WiFi will settle down. huh!
I don't mean to be such a pain and sound like such a git, but this is not an issue that I believe the technical support (via the call centre anyway) will be able to solve. This is an issue with the HH3, mine at least, not being able to handle mutiple WiFi devices conntected simualtaneously - all but one on N, the other on G. Now, I'm of the understanding that this shouldn't be a problem. I'm sick of telephone support going through their script without listening to the whole issue either or beleiving that I spent a good 2 hours yesterday getting to the bottom of this. I don't need line tests, I don't need resetting the router, I don't need changing channels - I've did all this!
So it looks as though I'm stuck on HH3 in 'G' for now until we solve this issue.
Further information: I'm using the type A HH3; again wired devices are not impacted in any way from this issue; I have tried multiple different channels; YES! I've reset the router and power cycled it; And this issue happens wether my WiFi devices are 1 meter away from the HH3 or 15 meters away.
Could this be a bad HH3 or frimware issue? Can someone suggest something or highlight something that I've perhaps overlooked or missed?

This is only a customer to custome help forum.
This link may help, although some of the things you may have already tried.
Wireless can prove quite unreliable, and an separate wireless access point can help.
Wireless connection problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Wifi connection issues with Home Hub 5

Hi can any body help because I am starting to get very frustrated with the Home Hub 5 and it's wireless connection.
infinity 2 was installed at my house in the beginning of September, everything worked Ok for three weeks then for no apparent reason the hub kicked out all of my wireless devices (phones, kids iPods, tablets etc) at 6:45 one morning. When I got home from work I rang BT and was told to perform a Pin reset. This seemed to work but less tham 48 hours later at exactly the same time in the morning the hub kicked out all of my devices again, this time I just pressed the restart button on the top of the hub and everything reconnected but the Wifi range within my house had dropped. A few days later the hub kicked all my devices out again (each time it has done this the light on the hub has remained blue showing it is supposedly working OK)
One evening this week the hub of its own accord cycled through all the colours of lights indicating problems and that it was restarting. Today at 10:15 the hub kicked all my Wifi devices out again. I have contacted BT every time this has happened and told them about the poor range of the Wifi signal.
I do not want to be restarting/resetting my Hub every couple of weeks i need a permanent solution.
One of the reasons I switched from TalkTalk to BT when fibre became available was the fact that the Home Hub 5 was supposed to be the best provided router by any of the networks, being the only one that is an AC class router. The thing costs £130 if you want to by one. Quite frankly the £60 TP-Link dual band router I bought when I was with TalkTalk had a better range and was more stable. I would switch back to that if I knew BT's router settings (but they like to keep that a secret)
I really am beginning to regret switching from TalkTalk. Please someone restore my faith in BT.
Sorry for the lengthy rant but I hope you can understand why I've ranted for so long.
Nick

Hi imjolly
Sorry its taken a while to reply to your post.
I wanted to try BT's latest attempt at a solution before i tried your idea.
Since your reply the Home Hub 5 has dropped the Wifi connection to my devices another three times.
The second time less than 30hours after BT's so called fix, which was to make sure the 5Ghz channel was not syncing with the 2.4Ghz channel. Tonight it went again and BT's response was to take the router out of smart channel selection and manually select channel 9,6 or 11 on 2.4Ghz and 36,40,44 or 48 on 5Ghz. Well I havent even bothered with that, if the prats at BT would look at their records they would see they have already suggested that.
This HH5 is the most unreliable piece of garbage i have ever had the misfortune to use. WHY OH WHY did I leave TalkTalk
I have tonight tried your solution. Fingers crossed that this works.
Nick

Wireless Connection Problems for Home Hub 3 and Vi...

We have upgraded from BT Home Hub 2 to version 3 and had a BT man (engineer) visit to set it up. He did so with no problems on our PC (wired, runnning XP) and installed all relevant software on the PC and this is connected which so far has been fast (enough - as expected) and reliable. Once the 'main' computer in the house was connected we then tried to connect other things to the internet using this BT Hub 3.
However when attempting to connect our family laptop (running Vista) we hit trouble. Initially I tried to use the icon in the tray (bottom right of the screen) by clicking on connect to a network, then selecting our hub, then inputting the wireless key and going through the menus correctly. It would only connect 'locally' and not recognise the hub. It says identifying then says unidentified (public network BT Hub 3) and only 'local' access which I then change to private network. With my preivious internet I was able to set it up as Home network - now I can only choose between public or private BUT NOT Home, Work or Public.
So I then tried the BT disc that comes with the hub into the laptop. I go through the menus - it asks is the broadband light steady blue? Yes. Click next to continue wireless set up. So I press continue. It then asks for the wireless network/SSID BTHub3- numbers and letters and the wireless key. So I put that in correctly (double checking) and click next. It then says Connecting to your Hub which then gets ticked but then the checking wireless key doesn't tick - it crosses, and says failed. It asks me to check I typed the numbers and letters correctly (I am sure of that) and It goes to Manuel set up. Where I select my hub and again type in the wireless key and click next. But the same thing happens - connecting to your hub gets ticked but checking wireless key fails.
I then get a message that says i should do a wired set up, which I can do and works but on the laptop wired solutions is just not satisfactory - laptops need wireless connectivity. Is this a problem with my laptop, Vista or the hub/modem or a combination.
I also have been able to connect other things to the internet such as a netbook (running Windows 7) and a games console. Please comment if anthing needs explaining or more detail. Your help will be much appreciated. Thank you in advance.
Solved!
Go to Solution.

John46: I uninstalled the Hub programmes you said to. I then tried to connect to a network (wirelessly - accessed either by going to Start - Connect to or from the icon in the tray (bottom right). I selected my hub and clicked connect. It does its thing and says 'successfully connected to...' I close that and go onto Network and Sharing Center and it shows its trying to identify the network and wait a few seconds it then shows 'unidentified network (public network)...' and that I have only got local access and so cannot surf the web.
As I mentioned in my earlier post:
With my previous Internet I was able to set it up as Home network - now I can only choose between public or private BUT not got the choice between Home, Work or Public.
Hope I've explained myself.

Ipad with Home Hub 2

Yesterday I had what I thought were broadband problems. Working with the BT man from India we proved that my router ( a Billion ) was at fault resulting in me changing my Billion Router for a BT Home Hub 2, which was still in its box, never having been used since the day it arrived a long while ago.
Broadband is now back in service - can't get the Ipad to connect, any suggestions please - Geoff
Solved!
Go to Solution.

I assume that the Ipad connected ok to your old router?
To forget network go into settings >WiFi>Homehub2xx> click on blue arrow>Forget Network.
Try switching off Ipad after forgetting network then back on and try reconnecting.
Do you have a laptop or other wireless device that you can try and connect to the Homehub to ensure that it is working OK.
If that still does not work you may need to change the security type on the Homehub. It will be on WPA and WPA2 This has been known to cause connection problems with the Ipad for some reason changing it to WEP can help. See this link how to change it.
http://bt.custhelp.com/app/answers/detail/a_id/38137/~/how-do-i-switch-my-bt-home-hub-2.0-to-wpa%3F
While there you could also change the channel of your Homehub. Try either channel 1, 6 or 11. See this link
http://bt.custhelp.com/app/answers/detail/a_id/11382/~/how-do-i-change-the-wireless-channel-on-my-bt...

Re: Wireless printing stops working with Home Hub ...

I have had to fix a few clients home networks and was perturbed to find there is a pattern between the new home hubs and existing wireless printers.
I too found no logical reason why the connection would drop or go twilight zone. I searched after fixing a couple of these sites and found no conclusive methods from the more senior site members posting suggestions.
I agree that it is a bug with the HH firmware or a setting that you should be able to tweak is not available to band-aid over the underlying issue.
My working method was to manually set the channel in the router from the auto setting. Pinging and communications seem to flow both ways and the printers work straight away once the settings have been applied.
I would love to see a proper response from a BT representative as with some areas of the U.K there is only BT as an option (for broadband) and by ultimately having a HH router that behaves in this fashion is just poor. I think BT need to recognise the issue and investigate from some customers home networks to understand the issue.
Any update that sheds some light on this is welcome!

I have a HH1 with a mixture of hard wired and wireless connections. The hard wired ones all have static IP addresses, however I do not use the DHCP server on the home hub, as that is a function of one of my wireless access points.
My printer is connected by USB to my server, but I never have any issues communication between wireless devices, and Ethernet connected ones.
Did you delete the printer from the home hub DHCP table, before giving it a static IP address, to avoid any conflict?
Maybe its an issue with the HH5? You will have to see if anyone else is having problems.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Problem with home button and "messages" app after upgrade to iOS 4.1

Hello,
I have noticed two interesting problems with my iPhone 4. I am not sure if it is in conjunction with the upgrade to the iOS 4.1 software, but I did not notice the problem prior to this. Both of these problems are very odd and are hit or miss. I have tried restoring and the problem is still present. Also, since both problems have presented at the same time, that is why I am starting to believe it is not hardware...
Problem 1: The home button has become considerably unresponsive. This is not all the time, but it does happen a lot. Sometimes it won't work for about 5-8 clicks and I have to use the power button to access the phone.
Problem 2: When composing a new text message the cursor would always default into the "To:" section of the app which allows you to easily type what contact you are trying to message. However, I am having the issue now occasionally when I am in the messages app and select to compose a new text message that the cursor now defaults into the chat box (where you type your actual message). This is very annoying and I know that this is not the intended behavior of this.
Please let me know if anyone has experienced similar issues and can provide me with some feedback.

I have not experienced the same.
I have tried restoring and the problem is still present.
You restored from your iPhone's backup, or as a new iPhone or not from your iPhone's backup?
If whatever software problem is causing this is included with your iPhone's backup, restoring from the backup will also restore the problem.
Try restoring as a new iPhone or not from your iPhone's backup to see if this makes any difference. If not, more than likely your iPhone has a hardware problem.

Problem with open hub with application server

Hello...
I have a problem.
I have bw 7.0 ad im usin Open Hub.
When I configured the open hub in my development environment, In the destination tab i try two options
Option 1.
I use the application server, then i choose my server (the development server).
But when i try to transport I get the follow mistake:
Application sevier sapnwd01 does not exist (sapnwd01 is my development server)
I now I can change the table RSBFILE , or made an abap program.
The problem is, i need to pass the transport withouts errors to quality, because i need to transport to my production server.
And in production server I don't have the permission to change tables.
Option 2.
Using a logical file name (this logical file name, i used for other process and its working correctly)
But when i try to transport I get the follow mistake:
Unpermitted name   for a file .
I hope you can help me!!
Thanks in advance

Hi Sharayu Kumatkar
Sorry for the delay, I had been problems with my access :$
I check the AL11, there are a lot of directories, so I dont know which its the one
My logicla path is ZAPD_INVERSIONES
My phisical path is /netweaver/bw/fuentes/miig/altamira/
My logical path Definition is :
Logical file ZAPD_INVERSIONES2
Physical file ExtraccionInversiones.txt
Data Format ASC
Aplicat. Area FI
Logical Path ZAPD_INVERSIONES
In definition of variable
FILENAME Test.txt
I get this messaje error while Im trying to transport
Start of the after-import method RS_DEST_AFTER_IMPORT for object type(s) DEST (Modo activación)
Unpermitted name   for a file
Thanks to help me!!

Printers Woes with Home Hub 2

Untill very recently I had my HP Photosmart 2575 connected directly to my HH via an ethernet cable and all was well.This set up allowed me to also print wirelessly from a laptop.
Then last week my broadband connection went down for about 3 hours, mysteriously restoring just after midnight.
I reported the fault while it was down and as it restored later the same night, I thought nothing more about it.
Now however I notice my printer no longer functions. I tried deleting it to re install it and when I browse for it, its not even listed. If I try to add it as a plug and play device, its still not recognised...
On BT's broadband FAQ's,I have now read that the Home Hub is "not a print server"???
This present set up has been working for over 12 months so I suspect that BT Broadband have altered the Hub in someway whilst effecting the repair???
Any ideas would be much appreciated. I am not overly computer/hub savy, so don't be afraid in being too basic!
Thanks in advance,
Peter

Firstly, thanks for the advice gents.
I tried the suggested power down of the Hub and Printer, but no joy.
I then tried setting the printer up direct from my PC via a USB port and it still wouldn't work.
In the end I uninstalled all the HP software and down loaded it again from the HP site. I then re installed the printer via the ethernet cable to the Hub. This didn't exactly go smoothly, but once I managed to gte it installed, the printer now works!
I then checked that I could print from the laptop using a wireless connection and that failed to work
However a simple delete of the printer and reinstal cured the problem.
I am really not sure what caused the original problem but it seems strange it happened the same time as I lost my broadband...
Anyway, I thought I'd post the solution in case anybody else has a similar problem.
Regards,
Peter

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