Problems with HP LaserJet 400 MFP M425dn

Firmware Datecode: 20121205
We can not access this MFU over VPN link. Otherer devices are accessed successfully.
As far as I understand there is an error in MTU Path Discovery.
tcpdump logs are attached.
Is there a way to change MTU of this device?
BTW, this MVU a bit randomly reboots when I open page "Settings" of "Networking" submenu (/hp/device/set_config_networkSettings.html?tab=Networking&menu=NetSettings) if option "System" -> "System Setup" -> "Language" is "Russian". But this is a very good feature since I've have not found the way to reboot this printer remotely.
Here I was tring to access web interface over VPN (IPSec), 192.168.4.135 is IP of my comp, 192.168.160.200 - is IP of MFU, 192.168.160.254 is a gateway:
$ tcpdump -n -r printer-1.pcap
reading from file printer-1.pcap, link-type EN10MB (Ethernet)
17:20:29.337867 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [S], seq 2356029847, win 8192, options [mss 1460,nop,nop,sackOK], length 0
17:20:29.338026 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [S.], seq 614551948, ack 2356029848, win 8760, options [mss 1460,nop,nop,sackOK], length 0
17:20:29.344909 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [.], ack 1, win 64240, length 0
17:20:29.348488 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [P.], seq 1:304, ack 1, win 64240, length 303
17:20:29.348564 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], ack 304, win 8457, length 0
17:20:29.378872 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [P.], seq 1:513, ack 304, win 8457, length 512
17:20:29.379063 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379100 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379103 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379135 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379251 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1:1461, ack 304, win 8457, length 1460
17:20:29.379272 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379274 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1461:2921, ack 304, win 8457, length 1460
17:20:29.379304 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379306 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 2921:4381, ack 304, win 8457, length 1460
17:20:29.379335 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379338 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1:1461, ack 304, win 8457, length 1460
This is more detailed view on some packets.
$ tcpdump -nv -r printer-1.pcap
17:20:29.379063 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x7233 (correct), seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379100 IP (tos 0x0, ttl 64, id 62678, offset 0, flags [DF], proto ICMP (1), length 68)
192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379103 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x5edf (correct), seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379135 IP (tos 0x0, ttl 64, id 62679, offset 0, flags [DF], proto ICMP (1), length 68)
192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379251 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x0c1c (correct), seq 1:1461, ack 304, win 8457,

Sandy0331,
I am sorry you are having this fax issue.
I think the best option would be for you to print out the fax log. I believe it will reprint the last 50 inbound and outbound faxes.
Check the fax activity log for errors.
a.Touch the Fax button, and then touch the Fax Menu button.
b.Open the Fax Reports menu.
c.Open the Fax Activity Log menu.
d.Select the Print Log Now option.
●If a phone is connected to the product, make sure that the phone is hung up.
●Disconnect all other lines between the fax and the product.
●Connect the product directly into the wall telephone jack and resend the fax.
Source: http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02853746/c02853746.pdf
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Similar Messages

Problem with HP LaserJet M1319f MFP installation

Dear support team and community members,
I'm currently trying to install HP LaserJet M1319f MFP connected by USB on Lenovo Q190 machine /Intel Core i3 processor/ running freshly installed Windows 7 Enterprise 64 bit with Bulgarian
language pack, all current updates, Microsoft Forefront Protection /I also tried to disable the Real-time protection/, UAC disabled, administrator account, IE 11, .NET Framework 4.5.1.
The priter was working correctly with Windows XP.
I downloaded the driver package from the official hp website.
After the installation process reach the "Copying files to the hard drive" stage the installer return error Printer Software Installer stopped working.
I tried running with Administrator privileges and/or Windows XP SP3 compatibility mode, but the same error occurs.
I tried Microsoft Fix It software for install/uninstall drivers too,but with no luck either.
I cleaned the cashe and temporary files around 10-15 times.
Windows update is not helping with the drivers too.
I tried to extract the files from the installer and manually add the printer and got error that the installation was not successful and below it says The file was not found /if I recall it correctly/
After that I tried HP Print and Scan Doctor software, but it displays that there is no driver installed and redirecting me to the driver download page.
I tried the Driver Wizard software too, but it returns that this model is no supported.
I tried to change the windows startup to "Selective startup" with "Load startup items" unchecked and all non-microsoft services disabled, but with no success.
Under Safe mode the install won't complete because of the Print Spooler service not running, which is running normally otherwise.
The "ntprint.inf" file is present in the "Windows\inf" folder, the registry HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviroments\Windows NT x86 has only Drivers and Print
Processors subkeys and the registry HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors has only Local Port, Microsoft Shared Fax monitor, Standard TCP/IP Port, USB monitor and WSD port subkeys.
The folders Windows\System32\spool\PRINTERS and Windows\System32\spool\drivers\W32X86 are empty.
I ran sfc /scannow in cmd with administrator privileges, but there was no integrity violations.
I tried to disable the IE component, but no luck either.
So now I’m out of any ideas how to connect that **bleep** thing… I hope that someone can help me with this issue.
Currently the devices without installed driver in the Device Manager are "Hewlett-PackardHP LaserJet M1319f MFP" /Hardware IDs USBPRINT\Hewlett-PackardHP_La28A1 and Hewlett-PackardHP_La28A1/
and HP Scan /Hardware IDs USB\VID_03F0&PID_5817&REV_0100&MI_00 and USB\VID_03F0&PID_5817&MI_00/
I forgot to mention that I tried all kind of variations with these solutions with and without printer plugged in.
Thank you very much in advance for any kind of guidelines.
Best regards,
Ivan

Hello Rick,
Just as I mentioned above I'm using Microsoft Forefront Protection, but had no luck with disabling the Real-time protection - it is disabled,
but that chanage nothing.
The downloaded driver is for Windows 7 64 bit.
I did write to HP but I still got no answer from them... I already checked that support page, but I didn't get any information corresponding
to my problem, not to mention that a lot of that page is just copy/paste from another product and it's not relevant to that model.

HP LaserJet 400 MFP M425dn: bug in MTU path discovery, printer reboots via web interface

Firmware Datecode: 20121205
1. We can not access this MFU over VPN link. Otherer devices are accessed successfully.
As far as I understand there is an error in MTU Path Discovery.
tcpdump logs are attached.
Is there a way to change MTU of this device?
2. This MFU a reboots when I open page "Settings" of "Networking" submenu (/hp/device/set_config_networkSettings.html?tab=Networking&menu=NetSettings) if option "System" -> "System Setup" -> "Language" is "Russian". But this looks like a very good feature since I've have not found the way to reboot this printer remotely.
Here I was tring to access web interface over VPN (IPSec), 192.168.4.135 is IP of my comp, 192.168.160.200 - is IP of MFU, 192.168.160.254 is a gateway:
$ tcpdump -n -r printer-1.pcap
reading from file printer-1.pcap, link-type EN10MB (Ethernet)
17:20:29.337867 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [S], seq 2356029847, win 8192, options [mss 1460,nop,nop,sackOK], length 0
17:20:29.338026 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [S.], seq 614551948, ack 2356029848, win 8760, options [mss 1460,nop,nop,sackOK], length 0
17:20:29.344909 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [.], ack 1, win 64240, length 0
17:20:29.348488 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [P.], seq 1:304, ack 1, win 64240, length 303
17:20:29.348564 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], ack 304, win 8457, length 0
17:20:29.378872 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [P.], seq 1:513, ack 304, win 8457, length 512
17:20:29.379063 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379100 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379103 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379135 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379251 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1:1461, ack 304, win 8457, length 1460
17:20:29.379272 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379274 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1461:2921, ack 304, win 8457, length 1460
17:20:29.379304 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379306 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 2921:4381, ack 304, win 8457, length 1460
17:20:29.379335 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379338 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1:1461, ack 304, win 8457, length 1460
This is more detailed view on some packets.
$ tcpdump -nv -r printer-1.pcap
17:20:29.379063 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x7233 (correct), seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379100 IP (tos 0x0, ttl 64, id 62678, offset 0, flags [DF], proto ICMP (1), length 68)
192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379103 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x5edf (correct), seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379135 IP (tos 0x0, ttl 64, id 62679, offset 0, flags [DF], proto ICMP (1), length 68)
192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379251 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x0c1c (correct), seq 1:1461, ack 304, win 8457,
P.S. This thread has been moved from LaserJets to Multifunction and All-in-One - HP Forums Moderator

John Getzke wrote:
Its hard to understand what you are trying to do or ask here. We have some offices connected via IPSEC tunnels. IPSEC interface's MTU is 1280 bytes (not 1500 bytes as Ethernet). All other devices successfully work over this VPN link. HP m2727 works. HP m425dn does not work. As a network administrator I've traced source of problem on all possible points and found that HP m425dn has a bug in the "Path MTU Path discovery" routine. The logs I attached shows that any packet of the TCP stream that the printer (160.200) sends to host (4.135) has "Don't fragment" flag set. According to IP standard the router HAVE TO discard the packet with DF flag set and size bigger then MTU since it can not pass a packet further without fragmentation - IPSEC MTU is 1280 bytes only while HP sends 1500 bytes. The router informs the printer about this problem with ICMP message Type: 3 (Destination unreachable) with Code: 4 (Fragmentation needed) suggesting MTU of next hop: 1280. The router does not communicate with the printer itself, it just informs the printer about network problem. According to IP standard the printer HAVE TO resend this data with the size of packet decreased according to suggested size. This is expected behavior of the Path MTU discovery routine. But the printer sends the packet again with the same size and DF flag set. The router again discards the packet and informs printer... This cycle repeats again and again until connection is closed due to timeout. Therefore "Path MTU discovery" routine is broken at this device. It would not be a serious problem, but the printer resends packets at rate over 28000 pps (about 40 MBytes per seconds) and its CPU is so heavily loaded that it even does not respond to touches on its touchscreen. So an innocent attempt to print document on terminal server located at another office leads to inaccessibility of the printer.
The network dump can be downloaded in PCAP format from here.

HP LaserJet 400 MFP M425dn does not print 1/4" of the page when using the feeder

Hello,
When using the feeder to make a copy I lose about 1/4" of my copy along one side.
We copy a lot of full page sheets with little or no margins.
Any suggestions on how to correct this?
Thank you

Most (if not all) commonly available laser printers have 'unprintable margins' on each edge.
On most LaserJet printers, these margins are about 4 mm (0.167"), although on some devices I believe that smaller unprintable area margins (of about 2 mm) can be selected when printing (although possibly not when copying).
When printing with PCL5 drivers, there is also the minimum logical page margin to be taken into account - this is about 6 mm (0.24") by default, although the printing options mentioned above (on some models) can reduce this slightly.
See also http://h30434.www3.hp.com/t5/Other-Printing-Questions/printable-area-cm6030/m-p/4863083/

ADF problems with HP Laserjet 400 Pro MPF475dn

Our printer doesn't take the paper when it is put in the ADF, sometimes it does take the paper (about 1 of the 10 times) but mostly it jus refuses to pick up the paper.
How can we resolve this problem?
We allready updated the firmware to the newest version, cleaned the rolls, but nothing seems te help.
Who can help us out?
Lebotec
This question was solved.
View Solution.

Hello @Lebotec , and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at HP Commercial LaserJet Forums.
I hope this helps!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Printing problem with hp laserjet 1536dnf MFP

Printer HP1536dnf
Operating system    Windows 7 (32 bit)
Printer has been set up and installed correctly. Problem is when printing the lcd is showing "printing document" but nothing happens for a while and I get a PCL XL Error
Subsystem: TEXT
Error:               InternalError 0x50
File Name:     cheettext.c
LIne Number: 710
I have checked all options after going through the hp site including hp diagnostic utility which shows no errors. I have re-installed the printer drivers and have checked if it is offline or paused.

I would make sure you have lastest fw (i know you probably see this alot) there was an update for this product that addressed some pcl erors such as the cheettext people were reporting seeing. you can do this by going: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3974279&lc=en&cc=us&dlc=en&lang=en&cc=us and selecting the OS you are using and getting lastest FW.
Also if you do see it a powercycle does help reduce the frequency that you see it ( i know it is not the best solution ) but at least it should help you get what you need printed printed, sometimes it helps to elminate it for some people.
I am an HP Employee.

Create a separate file to each scanned page. (HP LaserJet 400 MFP M425dn)

Good day ! Im searching for function to "Create a separate file to each scanned page."
I founded it on the HP Scan Utility Advanced Settings.
But i need to find this setting on the printer menu when scanning, because my printer is far away from me. So now i need to do this: walk near printer, put all the doccuments then return to computer push scan and then walk again to the printer. Its waste of time. Could you help me?

Up!

FaxForward to email. (HP LaserJet 400 MFP M425dn)

Good day, cannot find an option to forward fax to email when received? I can only forward to number?

Sandy0331,
I am sorry you are having this fax issue.
I think the best option would be for you to print out the fax log. I believe it will reprint the last 50 inbound and outbound faxes.
Check the fax activity log for errors.
a.Touch the Fax button, and then touch the Fax Menu button.
b.Open the Fax Reports menu.
c.Open the Fax Activity Log menu.
d.Select the Print Log Now option.
●If a phone is connected to the product, make sure that the phone is hung up.
●Disconnect all other lines between the fax and the product.
●Connect the product directly into the wall telephone jack and resend the fax.
Source: http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02853746/c02853746.pdf
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

IPv4 Gateway Issue? - HP LaserJet 400 M401dn / 400 MFP M425dn

Hello,
I work in healthcare and in our environment we have mostly HP LaserJet printers. Within the last 6 - 12 months we have started using some HP LaserJet 400 M401dn and HP LaserJet 400 MFP M425dn printers. They all have been updated with the latest firmware (20 printers) and connect to the network via ethernet using IPv4. We are having an issue when trying to print to them from a specific application. It's only happening on these particular models. All other HP LaserJet printers DO NOT have this problem (HP LaserJet 2015dn, 2055dn, P4015dn, 600 M602dn). The application is a telnet client using SSL that connects to a server. This server is on a different subnet (128.1.x.x) than the printers (10.92.x.x) that the clients print to.
It is possible to 'ping' the printer within the application using the printer hostname or IP address. The problem is, there are times when the printer status says 'Ready', and we can ping the printer from within the Windows operating system (Win7 Pro), but we cannot ping it via telnet SSL client. There is no response. The result is, we cannot print from the application to these printers. This problem isn't consistent either. There are times when it does work!
If we assign the printer to the same subnet as the application server, the issue appears to go away. Unfortuantely this is not a feasible permanent fix for us as the printers need to remain in their current subnet.
Sleep Mode is disabled on all of these printers. IPv4 settings are all correct and have been verified by various IT staff.
We believe there is an IPv4 gateway issue within the NICs on these printers. Has anyone ever had a similar issue? Are there any other additional details that I should provide which might help resolve this issue?
Regards.

To start off, the issue you are having may be caused by the softare you are using or the HP software. I am gonig ot to do some investigating to find out. I will want to to make sure that the softare is the most current version, follow the link below and reinstall if necessary (do not rely upon the CD-ROM):
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=5096244&lang=en&cc=us...
Then if it is the same or you are still having issues I would recommend trying to use the PCL6 drivers for this. They offere a broader support to some of the more code specific programs :
http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?locale=en_US&taskId=135&prodTypeId=...
Run through that and let me know how it goes, I'll get right back in touch with you!
-Spencer
PS :: Can you print to this printer from other programs? Have a wonderful day!

HP LaserJet Pro 400 MFP M425dn won't print text at 72 point size or larger

My workplace recently purchased an HP LaserJet Pro 400 MFP M425dn all-in-one printer. It works excellently with the exception of the fact that it won't print text that's 72 points or larger in size. I've tried numerous fonts that're pre-installed with Windows, and all of them print properly at point size 71.5 or smaller; anything else simply doesn't show up in prints. The content that's sized at 72 points or higher *does* affect the flow of other printed content on the page, however. It's like the 72-point or larger text is occupying space, but it's completely invisible on the printed page. I've tested this using Microsoft Word 2002 on three separate computers, two of which have Windows 7 installed and one of which has Windows Vista installed. The problem is identical on all three computers. The printer is connected via ethernet cable to our wired network. I've installed the included printer software, and I don't believe that there are any updates to it that weren't installed up to this point. Any thoughts on how to resolve this issue?

hello, i only made an account to solve this for you guys because it has been a headache for me also.... let me apologize before hand for terrible grammar and punctuation i am in a huge hurry Now this may not work for everybody but i fixed it on my machine with the following now before you print ...use (ctrl+p) in your word processor to open the print window click on (properties) then navigate to the (advanced) tab now, I have a section called printer features under this category there is an option to "send truetype as bitmap" enable this and see if it can help any of you, for me, with this ENABLED I can print any size font my word processor will allow me to type specs of my machinedell d6420win7msoft word 2007 printer itself is hp laserjet 200 color m276 printer driver is HP LaserJet 200 color MFP M276 PCL 6 i understand that this printer and driver is not identical to yours per se but the nature of these drivers makes it highly likely that this solution will work for most of you if this helps, have somebody else post it more noticeably because i will probly not be signing back in to this website i created this account just to post this and hopefully solve this annoying issue for many of you ...no kudos needed

Laserjet Pro 400 MFP M425DN Can not connect to HP Web Services

I have a Laserjet Pro 400 MFP M425DN printer on a network running windows 7 and we Can not connect to HP Web Services. When we use the display on the menu it comes back with error "Internal Processing error, try again or check firmware update" We installed the new firmware but still get the same message. IF type in our printers IP address into our browser we get the info on our printer but if we go to the HP web services tap and click enable it trys but come back with a "connection error"
Any ideas?
Thanks
Paul

I just updated my Firmware on this printer today to the latest version dated May 3 2013 and Web Services
worked. Had the same type of problem you had for months and had worked with HP but could never get
Web Services to work at my location with my Modem/Router.
Had tried at other locations and it would work with the old Firmware. But for some reason it did not at my
location with the Modem/Router I was using.
Again the latest Firmware fixed it. I tried all the other solutions that I had found on the internet and non of them worked.

Driver Windows XP for HP Laserjet Pro 400 MFP M425dn

I have a problem installing the driver HP Laserjet Pro 400 MFP M425dn for Windows XP Profesional SP 3.
At the beginning of the installation appears error message "HP CSI Shell - found an error" but the installation continues, but after a few seconds the following message appears "HP installer - found error". The installation continues, and soon appears a message that says "Click the" Install "to install the driver," I click the button "install" and appears the message "encountered a fatal error that prevents the use of the product".
What's the problem? every time one and the same set of error in the printer to the operating system Windows XP.
With other operating systems is no problem

Hey @AlchemistYA ,
I suspect your question would be better answered in the HP Enterprise Business Community, as your HP Printer is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP LaserJet Pro 400 MFP M425 page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
I worked for HP.

2nd fax won't work at Laserjet Pro 400 MFP M425DN

I have recently bought the HP Laserjet Pro 400 MFP M425DN, which is working almost fine.
The problem is when i do want to send a fax, it will send it, but after that the second fax won't be able to send. I just get the message 'communication error'. Also, the beep-sound the machine makes when you normally push a button on the touchscreen, becomes REALLY soft instead of a hard beep.
The only way to solve this problem is to open the papertray and close it again. This is annoying due the fact that i have to send more than one fax a at time.
PLEASE help

Hello try to send the first fax then push home button and then send second fax

SCANNING ERROR HP Laserjet Pro 400 MFP M425dn

Hi there,
The issue I am having with my HP Laserjet Pro 400 MFP M425dn is that when Iam scanning some pages scan in parts black and sometimes the whole page black??? (see botttom of page where the scan preview shows)

Hi chicalatina,
Welcome to the HP Forums.
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Laserjet pro 400 mfp m425dn says install black cartridge

I have a laserjet pro 400 mfp m425dn that keeps giving "install black cartridge" message. I mistakenly thought it was calling for a new cartridge so I ordered one and installed it. It still gives the message. I could not find anything out of place. I did notice that the left side of the cartridge is slightly raised. (may be my imagination because it is very slight.) Any suggestions???

Hello Sardonnic_Pizza,
I understand your concerns. Unfortunately, for this type of printer, I need to direct you to our Enterprise Business Community Forums. This will be the right section to troubleshoot this issue.
Good luck.
I worked on behalf of HP.

Problems with HP LaserJet 400 MFP M425dn

Similar Messages

Maybe you are looking for