Problems with HP Officejet 4500 scanner

My scanner is not working. it gives me the following message on the little screen: no scanning options please read instruction manual.
Please help me with this as I need my scanner right now.
Thank you in advance,
Loubnabenk

Hi @loubnabenk,
I see that you are having issues scanning from the printer. I will try my best to help you out.
Here is some information on How to Scan: From the Control Panel (Including Scan to Email, PDF, or JPEG).
In Step two, it shows you how to Activate the scan connection to the computer.
I have provided a document with some steps for communication issues.
An 'An error occurred while communicating with scanning device' or a 'There is no computer connectio...
Are you trying to scan a document, photo or scanning to email?
Can you scan from the HP Software on the computer?
What operating system are you using?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How to Find the Windows Edition and Version on Your Computer.
How is the printer connected? (USB/Ethernet/Wireless)
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Similar Messages

Pc to fax problem with hp officejet 4500

when using the pc to fax function in hp officejet 4500, the person receiving the fax is not clear. the text is broken with horizontal lines

Welcome to the forums maurivik
I saw your post about how when you send a fax, the received fax is showing lines through it. I would suggest trying the troubleshooting guide below for this issue to hopefully have it corrected.
Received Faxes Are Blank or Have Vertical Lines
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Enjoy your day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Problem with HP OfficeJet 4500 in mountain lion

Hi freinds,
i just upgraded to mountain lion and my officejet 4500 stopped working.
i deleted it and tried to reinstall, then during the instalation procedure i get this error " Can't install the software for the HP Officejet 4500 G510n-z because it is not currently available from the Software Update server" .
i tried downloading the new update manually here http://support.apple.com/kb/DL907 . deleted the HP Folder in the Library>Printers as instructed, installed the package and still nothing. same problem. it always looks for the SW in the Apple Update and cant find it.
i even went into the HP Folder in Library and into CUPS as instructed here https://discussions.apple.com/thread/4256461?start=0&tstart=0 . but still NOTHING CHANGES!!!
help please. i cant seem to pass this
thanks
Moti

Greetings Motim,
As the above user said, the best thing to do would be to restart.
Once you've done this, we'll go from there.

Since most recent OS update, my iMac intel won't open my HP Officejet 4500 scanner. I have un-installed and re-installed the 10.8.3 update and the dame with HP drivers. I get the essage (HP scanner won't open because of a problem". Suggestions???

Since most recent OS update, my iMac intel won't open my HP Officejet 4500 scanner. I have un-installed and re-installed the 10.8.3 update and the dame with HP drivers. I get the essage (HP scanner won't open because of a problem". The printer works, but not the scanner. Suggestions???

It's possible that you need new drivers from HP, in order to be compatible with OS X 10.8.3. Looking at HP website, they haven't released new drivers since last November. You might need to wait for new drivers or contact HP to push for an update.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=3919448#N218

Scanner and fax problems with the Officejet 7410 AIO

Hi
I have Windows 7 SP1 Ultimate 64 bit and I installed the basic drivers for the network of the Officejet 7410 AIO printer and I checked that all its functions worked properly.
Now, the functionality of the scanner and fax do not work more as in the "Devices and Printers" not appear more their relative icons. How come? How do I install them manually?
Thanks
Bye
balubeto

Hi balubeto,
Welcome to the HP Forums!
I see that you are having scanning, and faxing problems with your HP Officejet 7410 on Windows 7 SP1.
I would recommend the following:
Run the HP Print and Scan Doctor, to diagnose the issue.
Uninstall the software. Uninstalling the Printer Software.
Re-install the software using the HP Printer Install Wizard for Windows.
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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[SOLVED] Can't Scan with HP OfficeJet 4500

My cups says at http://localhost:631/printers/HP_Officejet_4500_G510g-m this:
HP_Officejet_4500_G510g-m
HP_Officejet_4500_G510g-m (Idle, Accepting Jobs, Not Shared)
Description: HP Officejet 4500 G510g-m
Location:
Driver: HP Officejet 4500 g510g-m hpijs, 3.14.10 (color, 2-sided printing)
Connection: usb://HP/Officejet%204500%20G510g-m?serial=CN21CG201N05CQ&interface=1
Defaults: job-sheets=none, none media=na_letter_8.5x11in sides=one-sided
and it prints fine.
But I can't scan now. I could before. This is what I see in my terminal:
$ sudo hp-check
Saving output in log file: /home/kirk/hp-check.log
HP Linux Imaging and Printing System (ver. 3.14.10)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if
the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP
supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and
run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: arch distro is not found in AUTH_TYPES
warning: unknown- version is not supported. Using unknown-0 versions dependencies to verify and install...
| SYSTEM INFO |
Kernel: 3.17.4-1-ARCH #1 SMP PREEMPT Fri Nov 21 21:14:42 CET 2014 GNU/Linux
Host: arch
Proc: 3.17.4-1-ARCH #1 SMP PREEMPT Fri Nov 21 21:14:42 CET 2014 GNU/Linux
Distribution: unknown
Bitness: 64 bit
| HPLIP CONFIGURATION |
HPLIP-Version: HPLIP 3.14.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for unknown distro version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.14.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.10
html=/usr/share/doc/hplip-3.14.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.14.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
warning: Could not access file: No such file or directory
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
| External Dependencies |
policykit Admin-Policy-framework OPTIONAL - 0.112 OK -
gs Ghostscript REQUIRED 7.05 9.15 OK -
network Network-wget OPTIONAL - 1.16 OK -
scanimage Shell-Scanning OPTIONAL 1.0 1.0.24 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
dbus DBus REQUIRED - 1.8.10 OK -
cups CUPS REQUIRED 1.1 2.0.1 OK 'CUPS Scheduler is running'
xsane SANE-GUI OPTIONAL 0.9 0.999 OK -
| General Dependencies |
error: reportlab Python-PDF-Lib OPTIONAL 2.0 - MISSING 'reportlab needs to be installed'
libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
error: pil Python-Image-Lib OPTIONAL - - MISSING 'pil needs to be installed'
pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.11.3 OK -
libjpeg JPEG-Lib REQUIRED - - OK -
libpthread POSIX-Threads-Lib REQUIRED - 2.20 OK -
python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
python-devel Python-SDK REQUIRED 2.2 3.4.2 OK -
pyqt4 Python-Qt4 REQUIRED 4.0 4.11.3 OK -
cups-devel CUPS-SDK REQUIRED - 2.0.1 OK -
sane-devel SANE-SDK REQUIRED - 1.0.24 OK -
libusb USB-Lib REQUIRED - 1.0 OK -
sane Scan-Lib REQUIRED - 1.0.24 OK -
cups-image CUPS-Image-Lib REQUIRED - 2.0.1 OK -
libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
python-notify Desktop-notifications OPTIONAL - - OK -
| Compile Time Dependencies |
gcc gcc-Compiler REQUIRED - 4.9.2 OK -
libtool Build-tools REQUIRED - 2.4.2 OK -
make GNU-Build-tools REQUIRED 3.0 4.1 OK -
| Python Extentions |
cupsext CUPS-Extension REQUIRED - 3.14.10 OK -
pcardext PhotoCard-Extension REQUIRED - 3.14.10 OK -
hpmudext IO-Extension REQUIRED - 3.14.10 OK -
| Scan Configuration |
hpaio HPLIP-SANE-Backend REQUIRED - 3.14.10 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.14.10 OK -
| DISCOVERED SCANNER DEVICES |
/^Cerror: User exit
Done.
I kill it because it just hangs. The issue appears to be "reportlab needs to be installed" but I beleve I have all the packages installed:
$ sudo pacman -Qs pyth
local/cython 0.21.1-1
C-Extensions for Python
local/gnome-python 2.28.1-9
PyGNOME Python extension module
local/libftdi 1.2-1
A library to talk to FTDI chips, optional python bindings.
local/libreoffice-still-common 4.2.7-2 (libreoffice-still)
Common files for LibreOffice maintenance branch
local/pygtk 2.24.0-5
Python bindings for the GTK widget set
local/pygtksourceview2 2.10.1-5
Python bindings for gtksourceview2
local/pyorbit 2.24.0-5
Python bindings for ORBit2
local/pyqt4-common 4.11.3-1
Common PyQt files shared between python-pyqt4 and python2-pyqt4
local/python 3.4.2-1
Next generation of the python high-level scripting language
local/python-atspi 2.12.0-1
Python 3 bindings for at-spi
local/python-bsddb 6.0.1-3
Python interface for BerkeleyDB
local/python-cairo 1.10.0-4
Python bindings for the cairo graphics library
local/python-dbus 1.2.0-4
Python 3.3 bindings for DBUS
local/python-dbus-common 1.2.0-4
Common dbus-python files shared between python-dbus and python2-dbus
local/python-gobject 3.14.0-2
Python 3 bindings for GObject
local/python-pyqt4 4.11.3-1
A set of Python 3.x bindings for the Qt toolkit
local/python-reportlab 3.1.8-1
A proven industry-strength PDF generating solution
local/python-setuptools 1:7.0-1
Easily download, build, install, upgrade, and uninstall Python packages
local/python-sip 4.16.4-1
Python 3.x SIP bindings for C and C++ libraries
local/python-xdg 0.25-2
Python library to access freedesktop.org standards
local/python-xlib 0.15rc1-6
A fully functional X client library for Python programs
local/python2 2.7.8-2
A high-level scripting language
local/python2-beaker 1.6.4-2
Caching and sessions WSGI middleware for use with web applications and stand-alone Python scripts and applications
local/python2-bonobo 2.28.1-9
Python bindings for interacting with Bonobo
local/python2-boto 2.34.0-1
A Python interface to Amazon Web Services (AWS)
local/python2-bsddb 6.0.1-3
Python interface for BerkeleyDB
local/python2-cairo 1.10.0-2
Python2 bindings for the cairo graphics library
local/python2-crypto 2.6.1-2
Collection of cryptographic algorithms and protocols, implemented for use from Python 2.
local/python2-dbus 1.2.0-4
Python 2.7 bindings for DBUS
local/python2-distutils-extra 2.38-2
Enhancements to the Python build system
local/python2-ecdsa 0.11-2
Implementation of ECDSA in Python
local/python2-gconf 2.28.1-9
Python bindings for interacting with GConf
local/python2-gnomecanvas 2.28.1-9
Python bindings for the GNOME Canvas
local/python2-gnomekeyring 2.32.0-15
Python bindings for libgnome-keyring
local/python2-gnomevfs 2.28.1-9
Python bindings for interacting with gnome-vfs
local/python2-gnupginterface 0.3.2-2
A Python interface to GNU Privacy Guard (GnuPG).
local/python2-gobject 3.14.0-2
Python 2 bindings for GObject
local/python2-gobject2 2.28.6-11
Python 2 bindings for GObject2
local/python2-keybinder2 0.3.0-2
Library for registering global keyboard shortcuts - Python 2 bindings
local/python2-keyring 4.0-2
Store and access your passwords safely.
local/python2-libgnome 2.28.1-9
Python bindings for libgnome
local/python2-lockfile 0.10.2-1
Platform-independent file locking module
local/python2-mako 1.0.0-1
Hyperfast and lightweight templating for the Python2 platform
local/python2-markupsafe 0.23-1
Implements a XML/HTML/XHTML Markup safe string for Python
local/python2-notify 0.1.1-13
Python bindings for libnotify
local/python2-numpy 1.9.1-1
Scientific tools for Python
local/python2-paramiko 1.15.1-1
Python module that implements the SSH2 protocol
local/python2-pyqt4 4.11.3-1
A set of Python 2.x bindings for the Qt toolkit
local/python2-pysqlite 2.6.3-4
A Python DB-API 2.0 interface for the SQLite embedded relational database engine
local/python2-sip 4.16.4-1
Python 2.x SIP bindings for C and C++ libraries
local/python2-wnck 2.32.0-15
Python bindings for libwnck
local/python2-xdg 0.25-2
Python library to access freedesktop.org standards
local/sip 4.16.4-1
A tool that makes it easy to create Python bindings for C and C++ libraries
local/wxpython 3.0.2.0-1
A wxWidgets GUI toolkit for Python
and I just reinstalled some and rebooted.
I am a bit lost as to what's wrong.
Last edited by CaptainKirk (2014-12-05 12:23:09)

In reality I couldn't print either. Not sure what really fixed it, but it seemed that adding hpoj from AUR and rebooting did it. I then readded the printer and now all works.

I am trying to scan a document with my officejet 4500?

is anyone can help me?i am trying to scan a document to my officejet 4500 ..but the printer panel said; No scan options.Refer to device documentation to trouble shoot?what is that mean?what should i do?

Hello everyone, I was having this exact issue myself, and after finding no help whatsoever from the manual that comes with the device itsself, there is no mention of scanning in it at all, I played around with it myself. GO to the HP solutions center icon that is on your computer, click on that, go to scan picture or document, whichever it is that you are trying to scan, and all the options for scanning will come up and you will be able to scan without problems. Documents and pictures will be saved to your computer if that is what you choose as well as this is what I was trying to do, and you do not have to use the document feeder. I have read everything else on here and tried it all and none of it works, this does work. I tried it several different times before typing this post.

HP Officejet 4500 scanner

Hi
I have had to move my scanner to a new machine and can print ok but cannot scan, any ideas please.

Hi there Andrew, welcome to the forums
I understand you are unable to scan with a new computer. I would suggest ensuring you install the full feature driver and software and then try scanning again.
Select which Officejet 4500 you have to get to the driver download page:
HP Officejet 4500 All-in-One Printer - G510g
HP Officejet 4500 Desktop All-in-One Printer - G510a
HP Officejet 4500 Wireless All-in-One Printer - G510n
If scanning does not work, please let me know what the issue is, which model of the OJ 4500 you have and which OS you are running.
Thank you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Wireless printing problem with hp officejet 100 mobile printer from win 7 dell laptop

My hp officejet 100 mobile printer was working fine with my dell XPS 15 in bluetooth wirelessly until my laptop crashed. Now I can not get it to print internet info except with hard wire connection. Page loads half way and then stops. Must shut down laptop and shut off printer or hard wire and shut off bluetooth. down loaded lastest drivers to no avail. printer will print from cell phone and win 8 computer via bluetooth but not win 7 laptop.

Sorry you are having problems with printing from the internet. I have a few more questions to ask you before I can be of much assistance.
What web-browser are you using?
Do you have any problems printing from Word or other non-internet documents?
What did you do to fix your computer (system restore, clean install of the OS, etc)?
Have you tried an alternate web-browser?
Make sure to install all of your Microsoft updates to see if that helps. Otherwise, answer those questions for me please and I will be happy to help.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Problems with hp officejet pro 8610 printing labels

I have a new HP offficejet Pro 8610 less than 6 months old. I was printing address lables (Avery 8160) and everything seemed fine after the first group then when I started the second set they were out of alignment I readjusted the paper and tried again to print and I get a message that there is a problem with printer or the the paper is not the wrong size for the job and its the same paper so thats not it I tried shutting everything down and starting over and it allowed me to print one and it was perfect but when I tried to print another it went back to same message wrong paper size I am still using same size paper I am using Avery 8160 labels and that is the size on the avery website I am printing from. Any help is much appreciated thank you.

Hello ,
Welcome to the HP Support Forums!
I would have to agree that the issue is within Microsoft Windows 7 regarding the printing issue with the Officejet L7780. Since the printer will print fine when using Ubuntu, it would appear there is an issue with the drivers and or software on Windows 7.
Have you tried using the Print and Scan Dr? This will look into the drivers, software, etc on the computer and attempt to resolve on its own. Let me know what the results are when you run it.
You could try the steps in this HP guide: Installing an Alternate Print Driver in Windows 7 for a USB Cable Connection. The L7780 does not display in the document but it will work with the Deskjet 9800 driver.
I hope this helps,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Problem with HP Officejet 8620 (just bought it) not sure if Printer or wireless issue.

Alright so hopefully I have put this in the right forum.
I just bought an HP Officejet 8620, and set it up. It printed the test pages fine yet upon trying to print homework it would dissapear in the Print Queue while saying it was "printing". Thus nothing has come out of the printer except test pages so I am in a bit of a bind.
Now the computer brought up a trouble shoot issue stating "problem with wireless network".
To give some back ground on this issue our previous printer HP Officejet 6500A about a month ago starting printing abnormally slow, and eventually reached a crawl not doing anything.
So im not totally lost, yet as of now do not know what is going on.

Hello Libertine74,
Welcome to the HP Forums.
I see that you are having some connectivity issues when attempting to print wireless.
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with when the Printer Does Not Maintain Wireless Connection.
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Problems with HP Officejet Pro L7680

I bought this machine used and immediatly had "jibberish one or two line printing" in MS Windows 7. Tried a new usb cable, hard reset, complete driver removal and reinstall, and setup reset on printer. No change in behavior. I then installed Ubuntu 13.10 operating system. Printing text..perfect. Printing photos..perfect. I have not tried the fax portion as I have no need for faxing. So IMHO the problem is ....MS Windows 7. Since this is an older Officejet Printer I don't believe Microsoft will be addressing the problem except by suggesting a new printer. HP is ditto on that.

Hello ,
Welcome to the HP Support Forums!
I would have to agree that the issue is within Microsoft Windows 7 regarding the printing issue with the Officejet L7780. Since the printer will print fine when using Ubuntu, it would appear there is an issue with the drivers and or software on Windows 7.
Have you tried using the Print and Scan Dr? This will look into the drivers, software, etc on the computer and attempt to resolve on its own. Let me know what the results are when you run it.
You could try the steps in this HP guide: Installing an Alternate Print Driver in Windows 7 for a USB Cable Connection. The L7780 does not display in the document but it will work with the Deskjet 9800 driver.
I hope this helps,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Borderless Printing issues with HP Officejet 4500

I have created a document using Microsoft word 2007 and am having trouble printing this document without borders. I have a HP Officejet 4500 which does support borderless printing. I have gone into properties when getting ready to print and made sure to check the borderless box. I am still left with a small 1/8 inch border around the entire page. I tried the shortcuts and selected brochures with the same results. I also tried changing the settings through word. I went into page set up and made the margins "0.0" on both sides as well as the top and bottom of the page. It still prints with borders. What am I missing???? Any help would be greatly appreciated.

Having the same issue. I tried to print boderless from many different programms and with all settings I could choose. I get out a full photo or document after maybe 20 prints. Everytime the printer wants to print at least 2 pages, stops printing after 10-50% and restarts again.
I really would like to hear back from HP.

HT1338 Problems with Epson Perfection 1260 Scanner following latest update

I am having problems with my Epson Perfection 1260 Scanner since the latest update from Apple.

Not sure this will help, but sometimes resetting the printing system helps. All your printers will be deleted and need to be addeda again:
http://support.apple.com/kb/HT1341

How to scan with hp officejet 4500

How to use the hp officejet 4500

Hey @Eben61 ,
Thanks a lot for the question, now lets get you an answer!
I understand that you are looking to learn how to scan on your HP Officejet 4500.
So that I am able to further assist you with this I need you to let me know which operating system you are using and how you have the printer and the computer connected
1. What Operating System are you using? Press the link to find out, in case you don't know already. http://whatsmyos.com/
2. Is the printer connected via a Wireless connection or a USB connection?
Look forward to hearing back from you.
I worked for HP.

Problems with HP Officejet 4500 scanner

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