Problems with i/o plugins and minus latency

Hi, I'm using a UA Apollo as my interface into a Mac Pro.  Whenever I use the i/o plugin to use external effects, rather than there be a latency, logic is printing them before the original file, so a minus latency.  Whenever I do ping on the i/o tool it seems to measure the latency as 0ms, which is obviously impossible.  The support person at universal Audio said it's not a hardware problem, but a logic problem so I should ask here.  Does anyone have any ideas? I've already spent some time messing with buffer settins etc.
Thanks

In that case I would say the UA Apollo drivers are not reporting the correct latency to Logic's audio engine and you will need to use an offset in the Recording Delay option. Use a software instrument EXS24 with a sharp drum sound (rimshot), sequence a few bars of quarter or eighth notes. You already have a loopback cable plugged in play the sequence and record it on an audio track... measure the offset and set recording delay according ly, normally the reverse of what you might think. Caveat, this procedure need only be done once but it has to be done for each of the System I/O latency setting you're going to use.  64, 128, 256...etc.
One other thing. Preferences/Audio/ General tab  what do you have plug-in latency compensation set to?
Use "Audio and Software Instrument Tracks" do not use ALL
Also, Low Latency mode on the Devices tab should not be selected.
p.s. pinging at 5 or 6 samples does not sound right., should be higher.
Unfortunately Logic and UA devices have not played well in the past, partly due to the fact that Logic does not have 100% plug-in-delay compensation, but it usually can be worked around. That's why you see different settings for PDC.

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