Problems with installing CC installer
Hi,
I will try and explain my situation in as clear as possible, as it took me some time to find out
I installed the creative cloud app a while ago, and it worked perfectly. Then, a few days ago, I needed to
use Time Machine on OS x (10.7). I deleted some files, and I wanted them back. So I did But then all
of a sudden, my version of indesign CC wouldn't update anymore, and I couldn't install new applications.
I got these errors:
http://from.mrhenry.be/withlove/creative-cloud.png
http://from.mrhenry.be/withlove/error.png
I did what they suggested in the "more information" link, but that boiled down to rebooting my system.
Then I got in touch with the Adobe chat, where they couldn't help me at all. After asking all my information,
taking about 20 minutes, they said I needed to contact an "Adobe Expert".
So then I tought to uninstall the CC installer, because I thought that then maybe the system would ok itself,
but it got worse, and now I'm getting these errors:
http://from.mrhenry.be/withlove/making-it-worse.png
Error code: A12E1, I think it's a rights thing.
Anybody got any idea's? Adobe Expers?
Thanks!
H
Wearemrhenry I would recommend reviewing the installation logs for the installations which failed. This will allow you to locate the exact cause of the installation failure. You can find details on how to locate and interpret your installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. Please feel free to post any specific error messages from your logs to this discussion thread.
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