Problems with IQ810UK DVD Blu Ray Drive

Hi - My IQ810uk is only a few weeks old and I'm having trouble already...
My DVD / Blu Ray drive is playing up.... It seems really tempremental. I put purchased Audio CD's in and they are not recognized every time.
Also, I'm trying to import my cd's into iTunes but they nearly always get stuck on track 7 or 8. I have not had one cd import correctly yet! It just seems a bit of a coincedence that it stops on the same tracks.
I tried the same cds on my old pc and they worked first time. Its as if the drive gets to a certain point on the disc and then stops.
I'm really disappointed with this PC - never had so many problems with a new computer - especially one that cost £1500!

i suspect your itunes is a bit dodgy, only because you don't see the same issue when playing the same music in WMP.... however also sounds to me your drive might not be functioning all that well - you might want to check the windows event logs for any system errors that relate to the dvd drive, if there are errors then probably best to call HP Support, I'd say call HP Support regardless as it does sound like the dvd drive is playing up...
HP ENVY 17-j005tx Notebook, HP ENVY Recline 27-k001a, HP ProLiant MicroServer Gen8 G2020T, HP MediaSmart EX495 Server, HP MediaVault 2020, HP ENVY 120 AiO Printer

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Chenks wrote:
Winston Churchill wrote:
Personally I believe you would likely be better with a dedicated blu-ray player connected directly to your tv or receiver if you have one.
or a playstation3 like i have
!http://farm4.static.flickr.com/3063/2698619575d3d22e137em.jpg!
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Hi
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DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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This question was solved.
View Solution.

these Drives should work with your DV 7 if advertized correctly..
you will need a Blu-Ray player to play Blu-ray movies and the Drive should automatically get detected as soon as you will install it.. no drivers required..
||-Although I am working on behalf of HP, I am speaking for myself and not for HP.-||
//Click on Kudos if my reply was helpful and answered your question//
||-If my answer solved the problem please mark the topic as the accepted solution-||

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I worked on behalf of HP

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Saul in PA wrote:
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Hello
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Problems with IQ810UK DVD Blu Ray Drive

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