Problems with irig and Iphone 3 and 4

Does anybody knows anything about an audio problem between the irig and the Iphone 3 and 4.
The irig is not recognize on any way. I have check with them and the people from IK multimedia said that it is a Hardware (iphone 3 and 4 broblem). Besides it works with my Ipad 1.
Any comments or suggestions?
Regards
Pablo

update. i uninstalled usb drivers on the computer and let them reinstall when connected. itunes just appears to lock up when i connect the iphone 4, it stays unresponsive for 1-2 mins then goes back to running normal. then i connect my wife's 3g it shows up fine and right away.
has anyone else had this problem or heard of this problem?

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