Problems with Itunes gift card redemption

My daughter got a gift card for her birthday so she wanted to set up a separate account in her name. She thought she had set it up successfully...after choosing an ID and password she entered her gift card number and it told her the balance on her card...however, when she went to sign in so she could shop it would not recognize her ID or password so I went to help her. I found that it never processed the account, but I never figured out why. I used her same ID and password and went through the steps to set it up right but when I entered her gift card redemption code it said that the card had already been redeemed. She is now in tears and I have no idea how to help her. Is there anyone out there that can tell me what I can do? Im desperate!!!

if your redemtion code is unreadable or being refused you will need to contact iTunes Store Support.
The directions for contacting them is at the bottom of the provided article.
The best of luck!
EE

Similar Messages

Problem with iTunes gift cards?

I Just got home from the store with a $25 iTunes gift card and it says the code is invalid. Is there a problem with these right now? Thanks

yes i have the same problem /read the forums

Sick and tired of all the problems with itunes gift card codes.HELP me get this thing to exectp the stupid code!!!

Stop this insanity!! These gift card problems need to be sorted out or we are done with itunes all together.

Stop this insanity!!
You're not talking directly to Apple folks here, nord. We're a user-to-user troubleshooting forum.
If you want to guarantee that an Apple person hears you, you could try using the iTunes product feedback form. Here's a link to that:
http://www.apple.com/feedback/itunesapp.html
Just checking (while you're here) ... have you contacted the iTunes Store about your particular gift card issue, as per the following document?
iTunes Store: Invalid, inactive, or illegible codes
... or are you having a different sort of trouble with your gift card?

HT5035 Problems with iTunes gift card ?

We redeemed the iTunes gift card.
The dollar amount appears next to the account name in the upper left hand corner.
HOWEVER, when we go to actually purchase a song, instead of just deducting money from the dollar amount, it takes me back to the Edit Payment Information page.
The songs are not appearing in my Library.

If you are having issues with your gift card, the following article will help:
iTunes Store: Invalid, inactive, or illegible codes
Contacting iTunes Store Support
Go to the iTunes support page and select your iTunes country.
From the iTunes support page, choose Contact Support on the lower-left side of the page.
Follow the instructions to get iTunes Store support assistance.
I hope this information helps ....
Have a great day!
- Judy

Problem with itunes gift card, what's wrong?

I bought a fifteen dollar gift card and when the transaction had been completed, my account balance was set to four dollars and one cent, what's wrong?

woww i feel stupid, i confused a 8 with a B...

Problems with itunes gift card

I have a gift card that i am unable to see all the letters and number to redeem my 10$ for my Itunes

if your redemtion code is unreadable or being refused you will need to contact iTunes Store Support.
The directions for contacting them is at the bottom of the provided article.
The best of luck!
EE

Hello,i have a problem with my gift card here in switzerland,when i want to redeem the cod says that the code is not good for i tunes....and i buy the gift card from the shop...any idea? thx

Hello,i have a problem with my gift card here in switzerland,when i want to redeem the cod says that the code is not good for i tunes....and i buy the gift card from the shop...any idea? thx

I have one of these http://store.apple.com/us/personalize/itunes?product=M9949
but the credit on it is 30 chf....i try to reddem into itunes and after all the steps i recive a message that says"the serial code is not good...." i don t know why say this....

HT4059 How do I make ibook purchase with iTunes gift card rather than credit card on account.

How do I make ibook purchase with iTunes gift card rather than credit card on account.

go to settings- itunes app store- click appleid and view account - may need password - then under billing info select none. however it will auto use the gift card regardless first

Purchase ipod with iTunes gift card

is it possible to purchase iPods or accessories with itunes gift cards? Thanks.

No, terms of use for gift cards clearly state that they can only be used for the purchase of content from the store, such as movies, music, games, etc.

I recently purchased tunes with iTunes gift card. I still have $ left on my card and now I'm asked to verify my account. Why is this necessary?

I recently purchased tunes with iTunes gift card. I still have $ left on my card and now I'm asked to verify my account. Why is this necessary?

Because iTunes simply wants you to verify your name & address is correct in your account info.

Not able to sign up for iTunes Match with iTunes Gift Card

Last night I purchased $30.00 worth of iTunes Gift cards , redeemed the cards against my iTunes account and attempted to sign up for the iTunes Match ($24.99 per year) only to find out that I must provide a credit card on file before they will allow me to sign up. I never imaged that Apple would require a credit card on file. One of the reasons that I chose Apple products was the ability to purchase with iTunes Gift cards to reduce my risk of fraud when the account become compromised .
Also I have Apple IDs for each of my children and they receive iTunes Gift cards as presents that they purchase Apps, Music etc that they want. That way when they grow up and leave home they have their own Apple accounts to take with them. Apple should want life long Apple customers!!   Just to let you know 14 year olds don’t normally have credit cards and I would never put my Credit Card info attached to their account. So if they own a Laptop, iPhone and iPad they are discriminated from using your iTunes Match because they don’t have a credit card? Really????
Apple to just let you know that I have a Microsoft XBOX Live membership that I purchase a Live gift card once a year to renew my subscription. I can’t believe that Microsoft can figure out how to provide customers a better user experience that Apple.
Please fix this quickly as I would like to use your iTunes Match and other iCloud services that you plan on releasing later this year however I will not be using my credit card so I may have to look for other device options.   If you need any help figuring out how to meet your business requirements please let me know as I would be glad to provide suggestions.
Thank you,
The Next Steve Jobs
PS If any one over there knows a way around this please let me know.

I've been through the same ordeal. I wanted to renew my iTunes Match service, had over $100 credit in the iTunes Store, but wasn't able to use that credit to pay for the renewal. Apple requires you have a valid, working credit card on file to renew for some reason. But once you put in a credit card, the charge is actually taken from your store credit, not the credit card. So, it's very odd and doesn't make any sense to me, either. But there's no way around it without a credit card, that's what Apple Support told me when I contacted them about this same issue.

How to pay for songs with itune gift card

How do you pay for music with itunes gift card?

You redeem the card into your account and purchase the items. A gift card balance is used before a credit card in the account is charged.
Apple - iTunes - Inside iTunes - How to Redeem Free Download Codes and Gift Cards In the App Store and iTunes

How to buy Gems of clash of clan with itune gift card with singapore apple ID

i wanna buy Gems of Clash of clan with itune gift card by using SG apple id .. But I can't buy and they said check payment method Info and I can't edit my info .. Coz I'm filling visa card .. but I didn't use that visa card for along time ... So I didn't remember security code.. I click done.. But can't buy with gift card ... Please help me..

Hello, MirriamMon.
Thank you for visiting Apple Support Communities.
I understand you are unable to purchase items from the iTunes Store as it is requiring your old credit card information. You can try and change your payment method to none and see if it will allow you to make a purchase using your gift car. However, if there are any outstanding balances, you will be required to enter credit or debit card information before you can make purchases.
Change or remove your payment information from your iTunes Store account (Apple ID)
Why can’t I select None when I edit my Apple ID payment information?
Cheers,
Jason H.

HT5137 Problem; App bought with iTunes gift card and cannot be downloaded.

Hey there
I bought an App. Bloons TD 5HD foor iPad 4 Retina. I paid for it with a gift card iTunes. System says, when app is activated, app is bougt and can be downloaded. Again an d again. It can't be activatedd Does anybody know what to do.

Go to your account on your computer and set the credit card to none. This will allow you to use the gift card.

What do I do with iTunes gift cards if I am using Family sharing?

My wife and I just purchased new iPhone. We both have iTunes gift cards but want to use Family sharing. What do we do with the iTunes cards?

Thank you for your response, but the gift card has been redeemed already on my account. I am the family organizer with a gift card balance already.
and only YOU can use that gift card balance...
However, as the family organizer with a gift card balance, my daughter made a purchase and it was processed against my credit card, instead of my gift card balance. I think it's a glitch with family share. I see that I am not the only one with this problem.
This is how FamilySharing with Gift Cards is supposed to work.
Using gift cards in Family Sharing will charge against a gift card ONLY for purchases against that specific account.
You redeemed the gift card you you account so only purchases YOU make will go against that gift card.
If your daughter redeems a gift card, any purchases she makes will go against that gift card.
-> How iTunes Store purchases are billed - Apple Support
"How are Family Sharing purchases billed?
When you initiate a new purchase, it will be billed directly to the family organizer's account, unless you have gift or store credit. First, your store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer. iTunes Store credit on your account isn't shared with other family members. So if the family organizer has a $50 credit on their account and another family member initiates a purchase, it won't deduct from the organizer's iTunes Store credit, but will bill the organizer's credit or debit card."

Problems with Itunes gift card redemption

Similar Messages

Maybe you are looking for