Problems with iTunes Plus upgrade

Is anyone else having problems with downloading?
I bought the update yesterday, but none of the 69 songs have downloaded. Now, when I click on "Download Now" either nothing happens OR I get a message saying that the iTunes Store is having problems and that it can't connect.
Yet, I'm reading everywhere that people are doing this just fine. So, what gives?
I sent Apple an e-mail yesterday, but no response. Any ideas?

OK, so this finally worked!
I got an e-mail response from iTunes support and they stated the following:
"I'm sorry you ran into an error when you tried to use the iTunes Store. This error appears to be caused by a temporary issue with the iTunes Store that should be resolved within the next 24 hours. Please check the iTunes Store again. All features should be working well.
If you received this error while downloading a large purchase order, please understand that the cause of the error may be a combination of the size of the order you are downloading and the speed of your connection. Please try another connection that is faster than your current connection. If this is not possible, please continue to attempt to download your purchase. This may take several attempts.
If you have any questions regarding this issue, please do not hesitate to reply to this email. Thank you so much for being an iTunes Store customer. I hope you have a fantastic day."
Anyway, my connection is perfect, so it must have been something with the store. The tracks have now been updated.
The frustrating thing is that:
(1) My "upgrade my library" now only consists of one track — that I downloaded and subsequently deleted long ago.
(2) I have several other albums/tracks that are in original iTunes format and now available in iTunes Plus, BUT not available for upgrade. This is frustrating; and although I think/hope they will be available soon, I won't be able to update given the fact that the track mentioned above in (1) has been deleted.
I have sent a reply to the iTunes Store rep about these issues and I will let everyone know what he says.

Similar Messages

Problem with iTunes after upgrading

Hey guys my name is jake and my issue is so:
i've upgraded my iTunes to the latest version 7.4.3 yesterday and on the same day i've installed quick time 6.5 codec for some work i needed.
now i dont know if the quick time install is relate to it but since then my itunes wont open. it just errors me and ask me if i want to send or not to send eroor report
when running quicktime( the one came with itunes) it says buffer overrun detected
i tried reinstalling itunes few times and tried to install it on older version
nothing has worked. also removed the ipod driver and reinstalled it
havent worked either.
any advices?
thanks ahead
Jake

I recently upgraded to the latest that was offered and I think it was 7.4.1. Have they made a newer one since then??
Anyways, I had a problem immediately. I have a large majority of my music on an external hard drive, and some downloaded music on my computer. After upgrading, itunes would not work, and I discovered that when I unplugged the external hard drive (which contains most of my music) itunes did work and played what was already on my laptop. Everytime I try to plug my external hard drive back in, the same problem occurs: itunes freezes and I have to shut my computer down. I also noticed that it says I have something like 6000 songs and 347 GB! I don't know how many gigs 6000 songs might be depending on length, but there is no way I have 347 gigs of music since I have nowhere near that amount of space on my hard drive and external hard drive nor do I have that much music anyways...no CLUE what is going on here.
I'm afraid to delete itunes and reinstall it because I don't want the downloaded music on my computer to be deleted and I don't currently hve a place to back it up. Have you found any solutions/know what's going on with me??

Problems with iTunes Plus in Canada?

As the subject suggests, I'm in Canada. I can open the iTunes store, no problem but when I try to connect to iTunes Plus from the Quick Links portion of the iTunes store, I get an error saying "Could not complete iTunes Store request. The store may be busy". Is iTunes Plus available in Canada?

Jason Lixfeld wrote:
That's just it - as far as I understand the only place you can get the "upgrade my library" menu is from within the iT+ in Quick Links,
Jason Lixfeld wrote:
Negative. As I said above, you should get an iT+ window just about under the Download of the week. From there, you get to the iT+ store, and THEN, you have an Update My library option, in big letters, which will say how many of your aac 128 songs can be upgraded.
From my end, all you see under Quick Links is «Itunes Plus», which leads to an error message.

Problems with iTunes after upgrading to 4.3!

After I have upgraded to 4.3 iTunes tells me my iPhone is connected to another Medialibrary (don't know the correct english word). So now I have several Apps on my iPhone, no one in iTunes and I will loose them when I syncronize with iTunes. How can I save all Apps and settings in my iPhone?
Message was edited by: Crilodan

Solved it.

Problem with iTunes since upgrade. Won't sync properly. Please Help!

Ever since I have updated iTunes to 7.1, when I try to add songs onto my iPod, I get a message reading: The iPod "Sheri's iPod" cannot be synced. The required file cannot be found.
My sister just bought the 8gig and out of 1600 songs, it accepted 2 songs. Please help!

Excuse the length of this but I felt detail was essential to hunting this down.
I must add my voice to this thread - seems one of several hundred that remains unanswered and I am fed up with dealing with this. If anyone has a thought I would welcome it. The search engine has no useful results to offer that I have been able to find.
Have a 20GB 4th Gen. iPod. Approximately 4100 songs - 18.2 GB in Library. Consistently after restoring with latest download as of this writing Apr.2 2007 experiencing again what I have been struggling with for weeks with this; As of today after a complete low level formatting of the hard drive - fresh reinstallation of Windows XP and all apps from scratch! 14 hrs of work dear apple folk, Having run a Complete virus check with Kaspersky IS 6.0 (trial), eTrust IS (Trial), and Norton IS 2007, Spy sweeper, Hitman Pro 2, Root kit revealer and a few others I am relatively convinced that there are no mal-spy wares on the system or iPod.
My iTunes library is on another physical drive. I have had no issues syncing from this drive when this did work.
Tried to reinstall the original iPod/iTunes software as per the disk shipped with the iPod # 2Z691-5715-A it failed at 99% to load due to an MSI error. - This confounded me.
Tried sync again using the most recent version of iTunes/QT and as previously posted by others without reply and experienced many times, repeat-many times over, have had the sync stall at no consistent point though roughly anywhere from 700 -1700 songs reportedly having been transferred only to stall. The iPod transfers only play lists no songs are transferred or listed though upon reboot and reattachment it shows data other than audio present but is obviously corrupted and the chkdsk message appears. Chkdsk finds no physical errors and I'm back to the restore loop. The iPod is restorable under Windows most of the time. Sometimes it is unable to do so. I have the luxury of a MacG4 Powerbook but my HD can't store those songs as it is for work use only but iTunes reformats it as a windows iPod or sometimes I have gone to restore it to Mac and then re-restore it to Windows format again on the PC. This I think eliminates the possibility that it is an issue with the USB connector or fire wire cables. I should be clear all sync is done via USB on the PC.
I have tried this on both the separate USB card installed on the system as well as through the USB ports available on the motherboard. Problem remains consistent.
I have experienced occasionally but for the most part infrequently, a report from my Konica/Minolta 2400W Colour Laser printer monitor - connected by USB on the Motherboard USB port, a sudden loss of communication with the printer preceding the iTunes sync stall. I have yet to try with the printer turned off and the monitor software removed but will report results in a further post - though this has never been a problem in the past.
Stall means that iTunes shows the sync in progress but no advancement from the song it is stuck on for hours. Task manager reports that the CPU is engaged at nearly fully utilization varying from 88 -99% of available resources. From iTunes an attempt to eject the iPod stalls with the eject button in pushed down state and hangs - the only way to proceed is to physically disconnect the iPod and close iTunes from the task manager. I have tried reducing the priority level of iTunes and the iPodhelper to see if I could buy time to eject the iPod without corruption but to no avail. Consistently, iPodhelper service and itunes.exe remains open even though the window closes. Of note those services remain running despite efforts to shut them down through task manager. This lead me initially to believe that the software was hijacked by a virus root kit or other malware but I have been unable to find any evidence to support that notion.
Further - i tried after restoring the iPod for the umpteenth time to try another software Media monkey. It too experienced the same bloody problem stalling out through the sync at 300 songs or so and same result with task manager unable to close process despite window being closed.
My conclusions:
Problem exists with iTunes software or some yet undeterminable windows process;
a) USB communications seems fine as am able to restore iPod through connector. Windows XP Pro detects iPod as a drive in explorer.
b) Song Database is fine and iTunes will play everything on hard drive(s) and in library.
c) iPod is okay - able to sync and list a few sample songs off MAcG4 Powerbook when formatted Mac or PC.
d) The R's all work - iPod reports no diagnostic issues
e) No viral, spy ware, root kit or malware detected after comprehensive scanning.
So what next???? I am completely at a loss... and missing my music..

Problems with ITUNES after upgrade

I Have a G3ibook 60 gig hard drive.Finally upgraded from OS9 to OSX Tiger. Unfortunately, my ITUNES library and playlists did not come across. Tried moving library and 1300 of 1800 songs did come across. NO playlists though. Have tried trashing preferences etc. but nothing seems to work . Tired of shooting at fish in a barrel. Can anybody help?

I can only take a guess, as Colin said, but my guess is as follows:
Take a look at this:
What are the iTunes library files?
When you moved your songs did you leave those 2 files in the original ~/Music?iTunes folder? If you didn't, that will make iTunes lose your playlists, etc.
Tunes Library(iTunes Library.itl in Windows)
This file is a database of the songs in your library and the playlists you've created. Some song-specific data is saved in this file. If you delete the file, iTunes creates a new, empty copy when you open the application, but any playlists, song ratings, comments, or other information you created is lost. The iTunes Library file is only used by iTunes.
This file must be in the correct folder. iTunes creates an iTunes Library file even if it is not deleted, only misplaced.

ITunes Plus Upgrade--No help from iTunes Support

I appologize for this lengthy post. Believe me I have more to the story, but want to keep it as short as possible. Bottom line is I'm looking for help with iTunes plus upgrade please.
My specific problem is getting customer support to upgrade my old iTunes songs iTunes to iTunes plus so I can use them on our new Sonos player. It’s now been almost a week since this issue arose and there has been no help in getting my problems solved. My main problem is that there is no telephone customer support for iTunes. All of the support for iTunes is now done online through emails. That is a huge issue in my mind, but not the purpose for this post.
Here is my problem..
I have two iTunes accounts. Account # 1 was my primary account until 2008/09 time frame when I switched from a PC to Macbook Pro. I have 314 songs from 2006-08 that were purchased on Account #1 that I'm trying to upgrade to iTunes Plus. Account #2 is now my primary iTunes account. The Account #2 songs are all iTunes plus and do not need upgrading. I now have all the purchases from both accounts on my Mac Mini serving as a HTC, but the old iTunes DRM songs cannot be played on Sonos until they get upgraded.
My issue solely relates to my old songs on Account #1. I have been trying to upgrade my account 1 songs since last Thursday. My iTunes store account is currently logged into Account 1 when attempting the updgrade. When I first made the purchase, I got the on screen message that I’d get an email with instructions to complete the purchase. Well three days passed and I never got the email. I also noticed that my purchase of $104 showed up as three “pending” credit card charges on my bank account records. This seemed odd so I called Apple for help. Big mistake!!!!!
When I attempted to call Apple Support I was continually given to “technical support” for either my Macbook or Mac Mini. They never listened to what I was saying. In fact one rep told me I would need to pay the $39 fee for technical support on my issue!!!! Finally, after speaking to three different individuals one of the “tech support” reps was able to contact an iTunes support rep. Note, that I could not speak to them, rather it was strictly apple employee to apple employee. I was placed on hold for thirty minutes while they worked on my issue. After thirty minutes I was told to go to the iTunes store and start over. I went to iTunes store and completed the purchase again. Shortly thereafter, I received an email response from iTunes saying:
Dear Tom,
Your iTunes Plus music upgrade could not be successfully completed because there was a problem with one of the items that was to be upgraded. Please return to your Upgrade My Library page and click Buy and your upgrade should be processed successfully. We are sorry for the inconvenience and appreciate your business.
Sincerely,
iTunes Store Team
Based on this email. I went to iTunes store again and tried the purchase….again. I then got the same email response a short time later. I have attempted two other times to buy the upgrades but got no email responses at all. Late Sunday, I called Apple again and also used their online iTunes support page. I got one response late Sunday evening asking a question about error messages, I answered their question by providing them the above iTunes notice. That email late Sunday night was the last communication I've recieved from iTunes support. It’s now three days later and I’m still waiting to hear back from someone at iTunes support. All I want to do is spend 104 dollars to upgrade my 300+ songs, but no one at Apple seems to care.
I am really disappointed in Apple’s customer service. I’ve been a fan of Apple for quite some time, between my wife and I, we have 6 Apple products in our home. The lack of customer support is really disgraceful.
Anyone have any ideas.

This is a follow up. Finally, after almost 72 hours, I recieved another email from the original iTunes support representative. According to her, the problem is that one or more of my songs on the account are either not eligible for the upgrade or the file is corrupted and can not be upgraded. In short I cannot use the "Buy All" feature because I will always hit this roadblock. The only way to resolve this, is to upgrade each song individually or select a few songs at a time to upgrade.
I will have to do this until I get the song or songs that is causing the problem. Once I have identified the song(s), I can chose to repurchase them and get a refund. All songs today are at the DRM free format so repurchased songs will automatically be the upgraded file.
So I'll now begin the upgrade of the 314 songs. I guess it could be worse.
Okay, I got an answer and an offer of a refund, but this answer certainly could have been provided three days ago. Am I being unreasonable?

ITunes Purchases not Available for iTunes Plus Upgrade

I have upgraded nearly 250 songs to iTunes Plus and have upgraded my library at every available opportunity, but I still have 155 songs that have not been available for upgrade. Many of the songs and albums that have not been upgraded are available for purchase in iTunes in the iTunes Plus format.
Why are these songs not being made available for upgrade? I have emailed iTunes support but have not received a response. Is anyone else having this problem? Does anyone have a solution or information about if/when these purchases will be available for upgrade? Thanks!

What can apparently happen is that for various reasons (replacement of a track in the Store with another copy, slight changes in the release identification, etc.) the link between the track and your Purchase History can break, which will result in the track not appearing as eligible for iTunes Plus upgrade even though it exists as Plus in the Store.
What you'll need to do is contact the iTunes Store Customer Service department using the form at the bottom of the Purchase Issues FAQ web page (there is no category specifically for this issue, so I'd suggest just picking one under the Purchases - problem area) and explain the problem to them. If you've already contacted them via this form, wait a day or two and if you don't get a reply (and if you haven't even received the automated reply you may have a spam filter blocking Apple's messages), try again.
It may take a couple of email exchanges to get past the "form" email responses, but eventually they should work out a solution for you. You may need to provide the track name, artist and order number so they can confirm the original purchase.
Regards.

Problems with itunes 8 and ipod shuffle gen 2.

Problems with itunes 8 and ipod shuffle gen 2.
I recently upgraded from itunes 7 to itunes 8 on my windows XP PC. That's when i had issues syncing my 2nd gen shuffle.
When i try to drag songs directly on it, itunes says i can't
I made a playlist and use auto fill. But when I remove it from the dock, it's either not updated, or the new songs are at the bottom of the playlist when they are supposed to be up higher. I end up having to hit auto fill twice to make it sync correctly.
Computer Specs
Windows XP SP3
384MB of Ram (works really good)
USB 1.1 connection
Pentium 4 clocked at 1.285 GHZ
IPOD Shuffle Specs
2nd Generation
1GB (964MB)
Version 1.0.4
unchecked options: open itunes when ipod is attached, Sync only checked songs, convert higher bit rate songs to 128kbps AAC, Enable sound check, Limit MAX volume, enable disk use
All those are NOT checked. Sometimes i enable disk use for seeing the IPOD_Control folder, but either way it still messes up.
Itunes Specs:
Version 8.1.1.10

This is a well-known issue. Apple changed the internal file names used with iTunes 8, which makes the ordering on 2nd generation Shuffles behave differently. There is no good workaround, apart from moving the files with a hand-crafted AppleScript program.
Apple has been silent on the issue, so nobody knows if we'll ever have a fix for it or not.

Problems with iTunes

I've recently started having a few problems with iTunes, and was wondering if anyone could offer advice on how to go about fixing them.
First of all, iTunes opens up (it takes quite a long time) and then everything goes slow. It keeps automatically updating the podcasts, of I press Ctrl + Alt + Delete, it says (under CPU) that iTunes is using (anywhere between)65 - 99% of the cpu. So if i stop it from updating the podcasts, the CPU usage goes down. Is there any way of resolving this?
Also, (whether CPU usage for iTunes in 99% or 0%) all my music is jumpy. It plays about a second, jumps, plays abother second, jumps... nothing willlay properly. This has only started happerning in the past few days.
I'm not sure if this came about after upgrading (i don't remeber if i upgraded iTunes recently or not).
One final problem that I've had for ages. (I think this might be more something wrong with my computer / windows) but iTunes wont always open straight away, If i double click on it, it will load for a few seconds then nothing will happern. So i forget about it, and start doing something else / leave the computer, then about 1/2 an hour later iTunes pops open. As I've said, I don't think that this is caused by iTunes, because if I restart my pc, it will (normally) open straight away.
I am using iTunes 6.0.4.2
Thanks for any help
Welshy
4.6.0.2 Windows XP Pro

I do not mean to be rude but considering the problem, What is your computers RAM Memory capacity if you are close to the maximum this could be part of your problem, also do you do disc clean up and defrag. regularly? there is also another facility that might help and that is a registry cleaner (do not start thinking massive outlay at this stage. The disc clean up and defrag should be part of your computers tools) The registry cleaner is available until later this year as a free item (Beta) from Microsoft. If you are fully clear there are all your 'cookies' clean out every day preferably 2-3 times per day they do mount up and take up disc space.

Problems with iTunes syncing with Apple TV 1st gen

all of a sudden today I am having problems with itunes 10.6.1 syncing with apple TV gen 1. Everything was fine when I upgraded itunes and iphoto 11.
Today the apple TV shows up in devices but when I try to sunc it manually (it won't start autmatically even though it is supposed to,
I get a message
If you try to sync content your Apple TV (1st generation), this alert appears in iTunes: "The Apple TV '(Your Apple TV's name)' is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."
My firewall is turned off. I operate Lion on my laptop
Please help. seems like I had this issue before but do not remember what caused this and how it was resolved

I have a similar problem. ATV1 (3.0.2), itunes 10, connected via wireless time machine (hardwired to router) + airport express wireless extender. ATV showing in itunes menu. All TV shows, movies, music etc showing on ATV (not sync'd) EXCEPT 4 episodes of one TV show that was purchased as a series on iTunes (not on the ATV).
I have also had the firewall error - intermittently.
Have rebooted iMac. Have factory reset ATV and re-set up. Tried just sync'ing the 4 episodes I want to watch. No luck. Tried marking episodes as watched. No luck. rebooted everything. Twice.
ATV1 accesses all other info on iTunes (music, movies etc).
Infuriating.
Any ideas?
Message was edited by: CMFIELD

More problems with iTunes 9.1.0.79

Hi,
since I have had my iPhone I have upgraded itunes a couple of times and never had any problems until now.
I upgraded to 9.1.0.79 two days ago and am having all sorts of issues.
Now when itunes starts it takes ages.
When my iphone is connected I get a message saying:-
+itunes cannot sync information with the iphone 'iphone' because syncing has been disabled on this computer+
I click the yes button to enable syncing and then receive an error message:-
+itunes was unable to load provider data from sync services reconnect or try again later+
I then click OK and my phone appears in the devices list.
These error messages happen every time I start itunes, so by me clicking the yes button to enable syncing does absolutely nothing.
My iphone will sync fine just that itunes tends to freeze up and is very slow.
I run a diagnostic from the help menu and without my iphone connected it shows a red dot next to 'No iPhone or iPod found', which is correct but when I have my iphone connected this red dot is now orange, what is the difference in colour?
I have turned of all anti-virus and firewall software but itunes is still the same, very unresponsive, so anti-virus/firewall is not the problem.
I followed to the letter:-
http://support.apple.com/kb/HT1925 and totally uninstalled everything and then reinstalled itunes only to find the same problem persisting.
This is definitely a problem with itune 9.1.0.79 and apple should be addressing it pronto.
Here is the data from the diagnostic run and it shows my iphone as not found even though it is connected, showing in devices and I can sync to it, wierd!!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
To Be Filled By O.E.M. To Be Filled By O.E.M.
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.0.34 (214.3)
iTunes Serial Number **************
Current user is an administrator.
The current local date and time is 2010-04-12 20:39:07.
iTunes is not running in safe mode.
Video Display Information
ATI Radeon HD 2600 XT AGP
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPhone 3GS running firmware version 3.1.3
Serial Number: *********
** iPhone/iPod touch Sync Tests **
Sync tests completed successfully.
I have blanked out serial numbers etc..
Regards..,
K :0(

notice how under diagnostics readout it shows "most recent device not currently connected"
mine does same thing and i have iphone connected when i do it.
my problems also started with this update and i show 4 errors in event viewer which is under adminastrative tools in control panel.
MY problem is super slow backups for a 16gb 3Gs with 12gbs free. a backup used to be done in like 30-45 seconds now takes about 5 minutes and looks as if it stals at a few points when looking at bar at top of itunes.
my iphone shows up in itunes and shows all pages etc. i do everything manually although i do sync apps.
everytime i connect iphone and open itunes i get 4 errors thats show up only in event viewer (but anyone who maintains computers should be aware of all tools available to them to see whats going on in the background) that show up for "BONJOUR" i have posted this here and under bonjour forum. i turned off bonjour services the proper way again thrru adminastrative tools>services double click bonjour and change for "automatic to "disabled". don't do it through msconfig as some would tell you to do if it's a bonjour issue.
but checking out event viewer can give you valuable info so you don't do the apple nonsense wasting hours to clean up their messy installation only to have it do exact same thing again. it's obvoius they have a conflict.... now we can only hope for a resolution ie UPDATE if enough complain by sending them all this.
i don't have a jailbreak phone nor am i rebuilding anything i'll live with it till they fix it as my event viewer log isn't getting filled up with bonjour errors anymore nor do i need all this bloated crap apple sends our way... i do have quicktime pro.

Seemingly Impossible Problems with iTunes

I've never had any problems with iTunes until a few months ago, and I've been unable to use the program since. It all started when I upgraded to iTunes 10, and my computer randomly started to freeze every time I tried to open the program. I thought that I would try to uninstall and reinstall iTunes, but it definitely hasn't worked out the way I'd planned.
The iTunes 10 installations would cause my computer to freeze, so I thought I would try to go back to iTunes 9, which I had no problems with previously. I followed the uninstall instructions on the Apple Support website, started to install iTunes 9, and my computer freezes every time when "registering iTunes automation server". I can't even get the Task Manager to come up when this happens, so I'm forced to turn my computer off and start over. I tried this again, still no luck. I uninstalled everything, turned off my spyware programs, deleted my temp files... everything. I even deleted the program files today, and I still haven't had any luck.
I have a small fortune invested in iTunes, and I'd really like to get it back up and running before Christmas. I have some new CDs I'd love to put on my iPod, and one of my favorite bands is releasing a limited edition digital box set that you can only get on iTunes that I'd really like to have. I've read that Apple doesn't even know how to fix this problem, and I don't really want to spend $29 for a pointless phone call.
Any help would be highly appreciated, thank you in advance!

No such luck
I've tried uninstalling all of the Apple programs on my computer, but the installation still freezes at the same spot.
Thank you for the suggestion though.

Weird intermittent problems with itunes

I had problems with info getting greyed out when looking at music library. One data field was greyed out and this occurred intermittently throughout the library.
So the only way I could fix it was to edit the data entry, add a space at the end of it and press enter. Then go back and re-edit it and remove the space.
I also had problems trying to edit data in the data fields. The data field kept getting reset to what was in there after editing and erasing the info in the data field. This happened for about half an hour. Each edit was undone.
Is this just a problem with version 7.2? Seems that a lot of weird problems occured after upgrading to that version. Now that a newer version has come out, I hope the issues will be gone.

I also had strange problems with Itunes saying I did not have access or something to convert some files to other formats. I checked the library folder and the files and had the proper priviledges to access the files. However, Itunes refused to let me convert the files so I had to run quicktime which converted the files without a hitch.

My iPad2 won't sync with iTunes. Upgraded iPad to iOS 6, iTunes is latest version (10.7). Cable connection. What am I missing?

My iPad2 won't sync with iTunes. Upgraded iPad to iOS 6, iTunes is latest version (10.7). Cable connection. What am I missing?

I'm having the same, identical problem. It goes into step 2 (backing up process) then it goes back to step one (finding iPad) and it starts over again. It will just keep doing that for 3 or 4 times until it will say "iPad not found". This is so frustrating.

Problems with iTunes Plus upgrade

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