Problems with iTunes purchase/support

I purchased the Matrix trillogy last night, and did not have time to download all of the content before I went to bed. I woke up this morning I tried to download the content, but iTunes is saying that I only purchased the first Matrix. I tried to contact support and was successful the first time. After that first contact (no response yet), I decided to try to puchase the trillogy anyway (it is cheaper that buying the remianing two movies), and iTunes will not allow me to purchase the trillogy now.
If I try to contact support now, I get a popup dialog that takes control of the window and does not respond to user input(close, no and yes buttons do not respond). The only way to do anything in the browser after that point is to back up or close the window.
Any advice?
Harlow

Hi,
Check to make sure you do not have In App Purchase restrictions set up: General>Restrictions. If Restrictions are on on your device, make sure the In App Purchases is ON.
If Restrictions are not turned on, contact iTunes Support:
https://expresslane.apple.com/Issues.action
Cheers,
GB

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