Problems with loading mailbox after GW8 upgrade

Question

I just recently upgraded to Groupwise 8 in a school district. I support many school districts and this is the first time I've had this problem. Users are complaining that from outside the network(home access) that when they log in to web acc, the mailbox will just hang at "Loading...."
The toolbars, menus, and folder list all display properly, but it hangs trying to load the message list for the mailbox. It works fine when on the internal LAN, only happens from home. And the problem is not constant - sometimes it will work, sometimes it will not. I've had users complain about the issue from the entire spectrum of web browsers, from IE 6,7,8 to Safari and Firefox. I've had users clear cache/temp internet files and still have the problem.
I do see a java error on the logger screen, I'm not sure if its related:
com.novell.webaccess.providers.gwap.GWAPException: Invalid Parameter
The only reference I could find to the above error on these forums(or anywhere for that matter) was in the following thread:
http://forums.novell.com/novell-prod...unloading.html
Which doesn't describe the problem I am having....
Has anyone else seen this problem or have an idea what to check?
Thanks in advance for any help
-Rich

Answer 1

John Cunningham wrote:
> I'm getting exactly the same error after my upgrade from 7.0.3 to 8.0.1.
> WebAccess 'kinda' works: you can log into it but there are java (Tomcat,
> I presume) errors on the console:
>
> Novell GroupWise WebAccess
> Version 8.0.1
> (C) Copyright 1993-2009 Novell, Inc. All rights reserved.
>
>
> <GroupWise WebAccess> WebAccess Servlet is ready for work
> Sep 4, 2009 6:45:49 PM org.apache.jk.common.ChannelSocket init
> INFO: JK: ajp13 listening on /0.0.0.0:9010
> Sep 4, 2009 6:45:49 PM org.apache.jk.server.JkMain start
> INFO: Jk running ID=0 time=0/85 config=null
> com.novell.webaccess.providers.gwap.GWAPException at
> com.novell.webaccess.providers.gwap.XGWAP.xlatAvai lableDictionaries(U
> nknown Source)
> at com.novell.webaccess.providers.gwap.XGWAP.xlatMess age(Unknown
> Source)
>
> at com.novell.webaccess.providers.gwap.XGWAP.itemRead (Unknown
> Source)
> at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
> at
> sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.
> java:39)
> at
> sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAcces
> sorImpl.java:25)
> at java.lang.reflect.Method.invoke(Method.java:324)
> at
> com.novell.webaccess.providers.gwap.XGWAP.dispatch ServiceHandler(Unkn
> own Source)
>
>
> . . . you get the picture.
>
> I've re-installed the WebAccess Application from scratch, no diff.
>
> Users can log into it, but when they open a message they get a dialog
> box "Unable to process request. Please contact your system
> administrator." Then it displays the email message but it does not mark
> the messages as read in the main browser window.
>
> Besides that, Tomcat has crashed on me and hung completely, requiring me
> to reboot the server.
>
> I've spent a lot of hours trying to get this resolved.
>
> The WebAccess agent is on another (clustered) node. The WebAccess
> Application is installed on a single NW65SP7 server (i.e. not clustered).
>
> Any suggestions would be greatly appreciated.
>
>
> rpf2 wrote:
>> I just recently upgraded to Groupwise 8 in a school district. I support
>> many school districts and this is the first time I've had this
>> problem. Users are complaining that from outside the network(home
>> access) that
>> when they log in to web acc, the mailbox will just hang at
>> "Loading...."
>>
>> The toolbars, menus, and folder list all display properly, but it hangs
>> trying to load the message list for the mailbox. It works fine when on
>> the internal LAN, only happens from home. And the problem is not
>> constant - sometimes it will work, sometimes it will not. I've had
>> users complain about the issue from the entire spectrum of web browsers,
>> from IE 6,7,8 to Safari and Firefox. I've had users clear cache/temp
>> internet files and still have the problem.
>> I do see a java error on the logger screen, I'm not sure if its
>> related:
>> com.novell.webaccess.providers.gwap.GWAPException: Invalid Parameter
>>
>> The only reference I could find to the above error on these forums(or
>> anywhere for that matter) was in the following thread:
>> http://forums.novell.com/novell-prod...unloading.html
>>
>> Which doesn't describe the problem I am having....
>>
>> Has anyone else seen this problem or have an idea what to check?
>>
>> Thanks in advance for any help
>>
>> -Rich
>>
>>
fuplivsyr