Problems with loading Star Wars The Force Unleashed

Can I get a refund from Apple Apps? a few days ago I loaded "Star Wars The Force Unleashed from Apple Apps." When the game loads the opening page has three lines across the bottom, such as: NEW GAME   CONTINUE GAME   LOAD GAME.  Beneath that list is another line with the words “use keyboard to navigate menus." There is a list of keys to use but none of them work on the game. However, keys F19, F18 and F17 do change the order and the highlights on the bottom line but still provide no further help. I discovered this only by experimenting with various keys. Aspyr support says the opening screen is followed by a tutorial. There is no tutorial. After the first screen has been showing for a short time the game continues into a series of action scenes and then returns to the original opening page. There is no way to close or eject the game. It only endlessly repeats the same opening display. I cannot remove or eject the game except to shut down and reload. None of the instructions offered by Aspyr have assisted me in any way. I could, of course, remove the game entirely but would I get a refund then? 

You won't be guaranteed a refund, but try contacting Mac App Store support:
http://www.apple.com/support/mac/app-store/
Click on Contact Support.

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