Problems with MacBook pro with no return.

I bought a new MacBook Pro 13" with Retina Display and installed iWork & iLife using the original DISC obtaied for the software. I istalled update 9.1 and 9.3 as suggested by the Apple councilar. I have several documents created with the iWork applications. I get the message "The document-title-cound't be opened". All othe software i installed from third parties work with out problems. It quite disappointing to dela with this problem evenafter two long time conversations with the Apple agents. Moreover, the transfer of files from my old MacBook Pro did not work well as well. I had been forced to erace my hard disk and reinstall the OS 10.8 and the updtes 10.8.1 and 10.8.2. The other problems with the new acBook Pro are the insbility to transfer the data complete fromthe old Mac Book Pro by which I lost all my music, Photo and Video fies. These files were created for the past 10 years and I feel that the purchase of the MacBook Pro was unnecessary burdon and loss of confidence in the Apple system and company.
No repair mechanism is available and they need only the registration of the software etc.
A sad state of affair and may be time that it will start going down following teh "Newton's" low. Everything goes up has to come down!!!!!

I'm sorry but we can only go on what you post and given that, I had to ask if you spoke English so I could respond appropriately.
You say you have OSX 10.6.7 but also say you have just bought a new MacBook Retina which indicates that is not correct.
If you used Migration Assistant, your documents, email, settings and most of your software should have transferred OK. The iWork unfortunately is not one of the software that does neatly transfer, which is Apple's fault. Usually it is best to do a completely new reinstall from the installer DVDs, and update, none of which would affect your documents.
If the Migration failed it would be useful for you to explain what exactly you did and what happened. At the moment your post is simply a complaint with no details. No details leaves us completely guessing, and given your post, makes us suspect you did not understand what you were doing.
Not a help after the event, but are you aware of Carbon Copy Cloner and SuperDuper? Both let you archive your previous installations so you can go back to them if there is a problem.
Peter

Similar Messages

  • Problem description: (MacBook Pro 15" late 2008, OSX Yosemite 10.10.2 installed, no pending updates) computer is running very slow - takes 2-3 minutes to open apps such as Pages, even when no other apps are open.  Randomly freezes and becomes unrespo

    Problem description:
    (MacBook Pro 15” late 2008, OSX Yosemite 10.10.2 installed, no pending updates) computer is running very slow - takes 2-3 minutes to open apps such as Pages, even when no other apps are open.  Randomly freezes and becomes unresponsive, requiring forced power down.  Randomly logs off.  Removed Kodak AIO software via Clean My Mac2, but BonjourAgent still there and requesting access.  Cleaned weekly with Clean My Mac2 and running Sophos AntiVirus. 2GB memory installed.  Currently 169.99 GB available of 249.2 GB capacity.
    Help?
    EtreCheck version: 2.1.8 (121)
    Report generated March 21, 2015 at 11:35:35 AM EDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (15-inch, Late 2008) (Technical Specifications)
        MacBook Pro - model: MacBookPro5,1
        1 2.4 GHz Intel Core 2 Duo CPU: 2-core
        2 GB RAM Upgradeable
            BANK 0/DIMM0
                1 GB DDR3 1067 MHz ok
            BANK 0/DIMM1
                1 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 59
    Video Information: ℹ️
        NVIDIA GeForce 9400M - VRAM: 256 MB
            Color LCD 1440 x 900
        NVIDIA GeForce 9600M GT - VRAM: 256 MB
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 0:13:37
    Disk Information: ℹ️
        Hitachi HTS543225L9SA02 disk0 : (250.06 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 249.20 GB (168.91 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        HL-DT-ST DVDRW  GS21N 
    USB Information: ℹ️
        Apple Inc. Built-in iSight
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple, Inc. Apple Internal Keyboard / Trackpad
        Apple Computer, Inc. IR Receiver
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Extensions
        [not loaded]    com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
        [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
        [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.leapfrog.codeless.kext (2) [Click for support]
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [running]    com.kodak.BonjourAgent.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [running]    com.sophos.uiserver.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [loaded]    com.leapfrog.connect.authdaemon.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [running]    com.sophos.common.servicemanager.plist [Click for support]
    User Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
    User Login Items: ℹ️
        Dropbox    Application  (/Applications/Dropbox.app)
    Internet Plug-ins: ℹ️
        AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
        AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
        AmazonMP3DownloaderPlugin1017265: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
        JavaAppletPlugin: Version: Java 8 Update 31 Check version
        AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        iPhotoPhotocast: Version: 7.0 - SDK 10.8
    User internet Plug-ins: ℹ️
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.94 [Click for support]
        Google Earth Web Plug-in: Version: 6.0 [Click for support]
    Safari Extensions: ℹ️
        AdBlock
        Disconnect
        Add To Amazon Wish List
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Java  [Click for support]
        Tuxera NTFS  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: OFF
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 249.20 GB Disk used: 80.29 GB
        Destinations:
            Backup [Local]
            Total size: 63.67 GB
            Total number of backups: 1
            Oldest backup: 2015-02-23 16:16:08 +0000
            Last backup: 2015-02-23 16:16:08 +0000
            Size of backup disk: Too small
                Backup size 63.67 GB < (Disk used 80.29 GB X 3)
    Top Processes by CPU: ℹ️
             5%    WindowServer
             1%    loginwindow
             0%    AppleSpell
             0%    SophosUIServer
             0%    SophosAntiVirus
    Top Processes by Memory: ℹ️
        118 MB    InterCheck
        101 MB    SophosScanD
        60 MB    Dropbox
        54 MB    mds_stores
        41 MB    SophosAntiVirus
    Virtual Memory Information: ℹ️
        49 MB    Free RAM
        682 MB    Active RAM
        652 MB    Inactive RAM
        315 MB    Wired RAM
        1.49 GB    Page-ins
        2 MB    Page-outs
    Diagnostics Information: ℹ️
        Mar 21, 2015, 11:18:52 AM    Self test - passed
        Mar 21, 2015, 10:53:03 AM    /Library/Logs/DiagnosticReports/SophosUIServer_2015-03-21-105303_[redacted].cra sh
        Mar 19, 2015, 07:59:03 PM    /Library/Logs/DiagnosticReports/CalNCService_2015-03-19-195903_[redacted].crash

    Linc Davis wrote:
    Slow performance after installing Yosemite on an older Mac is often caused by inadequate memory. Although you can install the upgrade on a Mac with 2 GB of memory, experience has shown that at least 4 GB is needed for full performance.
    Select About This Mac from the Apple menu. If you have less than 4 GB of memory, and your model has upgradable memory, install as much as it can take, or at least that much. Any reputable RAM vendor will have a web form in which you can select the Mac model and be directed to compatible parts.
    Memory in the MacBook Air is not upgradable. If that's what you have, you should restore the previous system from a backup, or replace the machine. Ask if you need guidance.
    The Etrecheck report clearly shows that SylvieRose has a Macbook Pro, not a Macbook Air and that there are only 2 GB  RAM installed.  The Etrecheck report can be very informative if one takes the time to examine it. 
    Ciao.

  • HT201365 My macbook pro was recently returned to me after having been lost. When I turned it on and connected to the internet at home, the activation lock activated. I put my password in and the macbook went to a white apple screen and now won't do anythi

    My macbook pro was recently returned to me after having been lost. When I turned it on and connected to the internet at home, the activation lock activated. I put my password in and the macbook went to a white apple screen and now won't do anything else. How do I get it running again?

    Take it to an Apple Store. Take proof of purchase with you.

  • Problems reformatting MacBook Pro recovery disk missing

    Hacing problems reformatting MacBook pro. Tried startup with option key but recovery disk option missing. Then tried the Mac os x disc that came with the MacBook Pro however when I get to the selection of where I want to install no HD option appears. Start up disk also appears to be missing. Can only start Mac in safe mode.

    Remind them at this time you don't desire a service account, just desire a disc.  The only reason you would want an account is if you wanted them to help you with actual troubleshooting.

  • What is the problem on MacBook Pro retina 15"?

    I just bought a new MacBook Pro retina 15". After unboxing, I turned it on and there was no any problem. But the second time I turned it on and charge battery, I got 2 problems, 1. The machine made noise loudly and 2. The charging is not working. What is the problem on MacBook Pro retina 15"? However, after about 1 hour, it works normally. Should I still use it or sell it before it has more issues?

    The warranty entitles you to complimentary phone support for the first 90 days of ownership.
    If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

  • Cs5 Brush cursor problem, on MacBook pro lion, tried the latest update, and the genious dude had no idea of what to do! Apple any fix?

    Cs5 Brush cursor problem, on MacBook pro, tried the latest update, and the genious dude had no idea of what to do! Apple any fix?

    Additional Info - after working on this problem for 4 hours, I shut my laptop in frustration and took a break.  1 hour later I opened my mac and the cursor had magically returned.  No restart, no power on/off - nothing.  Frustration.  If anyone else has had this happen and has actually fixed the problem let me know. I'm sure it will reoccur.

  • Having problems connecting MacBook Pro 2010 TO vizio 60 " tv

    having problems connecting MacBook Pro 2010 TO vizio 60 " tv using mini displayport to VGA adapter
    non support warning appears pn tv monitor

    However, I still don't get a view of anything on the desktop except for the standard Apple swirl.
    Can you drag windows to the other display?
    In the "Arrangement" tab of "Displays" system preference, you can drag the display pictures to match the actual arrangement, drag the menu bar to the other display, or enable mirroring.

  • Hello, I have a problem, my macbook pro runs slowly when unplugged but if I plugged it, it runs perfectly.

    Hello, I have a problem, my macbook pro runs slowly when unplugged but if I plugged it, it runs perfectly.

    The battery needs to be replaced, or there is some other hardware problem.

  • Upgraded to 10.8.3 and now having start up problems on MacBook Pro.  Help?

    Upgraded to 10.8.3 and now having start up problems on MacBook Pro.  Help?

    Please elaborate. What do you mean by "start up problems" ? How far does it get?
    Chime? Fans? gray screen? Dark Apple? spinner? spinner spins for usual amount of time and screen goes dark? question mark? tones? flashing power light? smoke? what?

  • Oracle Installation Problem on MacBook Pro with OS X

    Im trying to install Oracle database 10g on my MacBook Pro with the latest OS version. At first I was a bit confused on which of the links I should download, so I downloaded the client release 1, it was a 300mb aprox download. When the download was over I couldnt run any of the files on my Mac, maybe its because they only run on Mac OS Server? maybe i got the wrong link?
    FORGOT TO READ FIRST... SEEMS LIKE A COMMUN PROBLEM. SORRY
    Message was edited by:
    user575116

    AirPlay Mirroring requires a second-generation Apple TV or later, OS X 10.8 or better and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer). You can see which Mac you have and which operating system you are using by selecting 'About this Mac' from the Apple menu in the top left corner of your Mac and selecting the 'More Info' button.

  • Sound problem on MacBook Pro with XP

    Hi all...
    When I have headphones or an audio cable plugged into my MacBook Pro running XP and BootCamp 2.1, the sound will occasionally distort digitally for a second or two, then the sound will cut out, go through the internal speakers, then go back through the cable an a message will pop up in the tray telling me I just plugged something into the audio jack. This happens about once every five minutes or so.
    Is that a driver issue, is it the headphone jack, or is it the cable?
    Any ideas welcome!
    Thanks,
    marcintouch

    Hi guys,
    I just updated bootcamp few hours ago with xp pro 32 bit on 2.2ghz macbook
    and as I tried to use the audio jack, the sound never goes through my earphones but went to the internal speakers instead.
    So I googled the problem and realized it should be the driver's problem
    I've tried to repair with the leopard cd to fix the problem, but since it's now 2.1 based so it didn't work
    Here's what I did to roll back to bootcamp 2.0 driver without touching other 2.1 udpates
    Go to start->control panel->system, a small window should now pop out->choose Hardware tab-> Click on Device Manager button on the top, another window should now pop out too-> roll down to the section saying 'Sound, video and game controllers' and expand the list by clicking the '+' symbol on its left->you should now see a list with a several names, one of them should say 'Realtek High Definition Audio', when you see it, right click on it-> after right clicking, a drop down list should appear, click on uninstall-> it should now be gone from your list since it's now uninstalled, at this point, click on the button on the top of this window where it's under 'Help' near middle left with a symbol looks like it's a computer with a magnifying glass, it's next to a button with a big question mark. The button will scan any hardware that has no driver on your computer, of course including your just uninstalled Audio device. Now, DON'T CLOSE Device Manager window(still need it), but grab your leopard 10.5 disk and insert to the optical drive, when it prompts to ask you what to do, you click 'Cancel'. After that, go back to Device Manager window, you should now see big yellow question mark popped out from no where saying it's the Audio Device, right click on that one and choose update driver. Another window should now pop out asking you what to do, choose 'No, not now' then click on 'Next'. Now, here you should see a several way to update the driver, choose the 'automatically (Recommended)' one then click on 'Next', it should now run by itself through optical drive so just wait for now. Afterwards, it might say cannot update but make sure in Device Manager the 'Realtek High Definition Audio' appear properly under the sound list (that's what happened to mine) now it should work, or else just use the Repair function of leopard cd if this ultimately fails
    *This is my personal experience, it worked for my case but I am not responsible to ensure it will work for other cases as well.*
    Please do let me know if it works after you try it though
    Thanks.
    Message was edited by: stk514

  • Having problems on MacBook Pro with Retina Display

    I am having the problem on the display of MacBook Pro Retina Display Mid 2012.
    I bought my MacBook with OS X Lion installed with it. Last year, I got the problem where there is vertical lines in my display. So, I had to replace my whole screen to fix the problem. Today, I rebooted my computer and it got the same problem again. The problem is not severe than last year, but do I need to fix my display each year?? Is anyone having same problem with me?

    As you have just replaced the screen, try checking the warranty. It has something to do with the pixels
    Check this discussion, it might help you.
    https://discussions.apple.com/thread/3566919?start=15&tstart=0

  • Last update Problems on Macbook Pro with retina display

    After installing OS X.8.2 last update (9/20) my MacBook Pro with retina display crashes in Finder and Parallels. Do you know how can I solve this problem?

    Its the creative suite w photoshop, illustrator, indesign etc. it's like that on all of them but I'm specifically talking about photoshop.

  • Help with puzzling wifi range problem on Macbook Pro

    Hi There,
    I am experiencing wifi range problems with my MacBook Pro (10.9.4).
    Our wireless modem (Arris DG860) is located in the office, in the center of our home. The wifi bars register full on my Macbook and the internet works well in office.
    When I move my Macbook to the lounge room, 6 steps away, my internet stops working despite wifi bars remaining full. We also have an Apple TV in the lounge room (I have airplay disconnected on Macbook). 15% of the time, I can somehow get the internet to work in the lounge room (sometimes just by disconnecting airplay),then it mysteriously stops- with wifi bars remaining full.
    85% of time, the internet doesn't work at all in lounge room (still full wifi bars). Other rooms of the house that are similar distances away from modem experience the same problem. We did not experience this problem with our old Macbook pro (purchased in '09). With our old Mac we had same internet connection, modem and Apple TV.
    The only place our current Macbook receives good internet connection is in the office.
    We also have an iPad and two iPhone 4S'
    Any suggestions anyone? TIA

    Most people who live in neighborhoods or apartments are not blessed with so few WiFi transmitters to contend with. There are no clear channels for most people, even assuming the user knows how to optimize their router, which most people don’t.
    I would also explain that I am FCC licensed amateur radio operator K5ZN extra class. I know how radios work and how electromagnetic waves behave. Every diagnostic and symptom tells me there is some incompatibility between my MBPs radio and specifically the Comcast modem-router. In another discussion I gave some technical information about the problem which I spent several day diagnosing while using two different Comcast "Docsis 3" routers.
    I have not seen this WiFi problem when using Airport or other standard routers like Linksys or Netgear. The OP didn’t say what router they are using. My suspicions tell me that Apple is moving in the direction of a very sensitive power-saving radio while ISPs are trying to blast the neighborhoods with powerful WiFi. The result is that my poor Macbook can’t get a good signal.

  • Wake up problem. Macbook pro 15'', mid 2010, entry model with HR screen

    My model is macbook pro 15'', mid 2010 with HR screen. I just used it for about two weeks.
    If I close the lid and open it after a short time, everything is fine. But, if I close the lid and leave it for a long period (mostly overnight, sometimes with power adapter connected, sometimes without), then, when I open the lid, nothing happens. I can not hear anything from the harddisk, but the sleep indicator light is on (without flash). Then they only thing I can do is to hold the power button and turn it off. Then, I can turn it on and the system will recover from the safe sleep.
    Although my data is safe but this is really annoying. I have tried to repair the permission but it does not work. Is there any solution to this? Or this is about the hardware?

    My model is macbook pro 15'', mid 2010 with HR screen. I just used it for about two weeks.
    If I close the lid and open it after a short time, everything is fine. But, if I close the lid and leave it for a long period (mostly overnight, sometimes with power adapter connected, sometimes without), then, when I open the lid, nothing happens. I can not hear anything from the harddisk, but the sleep indicator light is on (without flash). Then they only thing I can do is to hold the power button and turn it off. Then, I can turn it on and the system will recover from the safe sleep.
    Although my data is safe but this is really annoying. I have tried to repair the permission but it does not work. Is there any solution to this? Or this is about the hardware?

  • Snow Leopard Install problems on Macbook Pro with bad optical drive

    I've tried this (refer to article below) to install Snow Leopard on a Macbook Pro with a bad optical drive, but I am not able to choose a wi-fi network, or install disk after startup. Is there something else I need to do?
    To use Remote Install Mac OS X or Mac OS X Server:
    Insert the Mac OS X or Mac OS X Server Install Disc into the optical disc drive of the other computer.
    If the other computer is a Mac, open /Applications/Utilities/Remote Install Mac OS X. On Windows, choose "Remote Install Mac OS X" from the Install Assistant.
    Read the introduction and click Continue.
    Choose the install disc you want to use, and click Continue.
    Choose a network connection: AirPort, if you are using an AirPort network, or Ethernet, if the other computer is on an Ethernet network and you have an optional Apple USB Ethernet Adapter connecting your MacBook Air or Mac mini to the same network. Click Continue.
    Restart your MacBook Air or Mac mini and hold down the Option key as it starts up, until you see a list of available startup disks.
    Click Continue in Remote Install Mac OS X.
    If you chose AirPort as your network in step 5, on your MacBook Air or Mac mini choose your AirPort network from the pop-up list.
    If the network is secure, you will be prompted for a password. You can enter a private network name by choosing the ellipsis (...) and typing the name.
    If you chose AirPort as your network in step 5, when you see the AirPort status icon indicating signal strength, click Continue in Remote Install Mac OS X.
    You can now reinstall software, reset your password or run Disk Utility using instructions from the User's Guide.

    Are you able to connect the two via Firewire cable? If so you can boot the MBP into Target Disk Mode. Then boot the other computer from the OS X installer disc. The installer should detect the hard drive of the MBP as an eligible target destination.
    If you have a spare hard drive or at least 10 GBs of usable space on an external drive, then you can create a small 8 GB partition on that drive. Then clone the installer DVD to that partition using the Restore option of Disk Utility. You can then boot the MBP from that partition using OPTION boot: Start the computer and after the chime press and hold down the OPTION key until the boot manager appears. Select the icon for the cloned DVD then click on the downward pointing arrow button.
    Clone using Restore Option of Disk Utility
    1. Open Disk Utility from the Utilities folder.
    2. Select the destination volume from the left side list.
    3. Click on the Restore tab in the DU main window.
    4.Check the box labeled Erase destination.
    5. Select the destination volume from the left side list and drag it to the Destination entry field.
    6. Select the source volume from the left side list and drag it to the Source entry field.
    7. Double-check you got it right, then click on the Restore button.
    Destination means the external partition.
    Source means the OS X Installer DVD.
    Message was edited by: Kappy

Maybe you are looking for