Problems with me MP3 player, please he

I went to upgrade to the new MTP firmware, and in the middle of installation I recieved a "Firmware Problem" error. The computer, any creative software, and any firmware does not recognize the device. When I turn on my Nomad Jukebox Zen Xtra I get a "Firmware Problem" screen that drops me to the Rescue Mode menu.
How do I get me MP3 player back?
Britt

What OS are you using?What is/was your version of your firmware?In win XP, I had some problems getting the darn thing back to work but eventually got it (it actually wasn't that hard, but that no thanks to Creative but to the feedback of other users?on this forum). What you may need to do, is read the message threads from Rich_T. He went through the same problem and that solved his problem. The good news is that you will get it to work. So check out those threads and replies on those threads, and you should be in good shape. If you still don't get it to work, send me a private message, and I'll send you a list of steps what you need to do. The thing I had to go through was simply uninstall Win Media Player (Player, and then the run time with roll back) but only after the stupid installation crashes!!?After you uninstall this, you should be able to upgrade your firmware, and then get it to work. Good luck,?Peter C.

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