Problems with Media Manager on Blackberry Desktop, any help?

I installed both cds that came with the phone. When I goto the Blackberry Desktop Manager and select Media Manager, the Roxio for Blackberry Screen comes up but then does nothing, program doesn't run.
I also tried using the BlackberryMedia Sync, when I select start a screen pops-up saying, "The Blackberry Media Sync installation failed to initialize. Please run the BlackBerry Desktop Manager with adminstrative privledges and try again."
The first time this happened I uninstalled the Desktop Manager, then reinstalled it.... but that didn't work.
I'm new to using a Blackberry so I'm not sure how to solve this problem.
Any help on the subject would be greatly appreciated! Thanks!

You have to download Media Sync separately.
http://na.blackberry.com/eng/services/media/mediasync.jsp
After you have installed it, start your Desktop Manager and then start Media Sync and off you go!

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Everytime I try so run Media Manager it immediately pops up an error message then shuts down...I have installed the program and reinstalled it but I still get the error message. In the beginning, I was able to use this program with no problems, now..Crash..Can someone send me in the rite direction to resolve this problem Please...Thx for any input.

Sorry to hear about your Media Manager issues.
Please go to https://www22.verizon.com/content/ContactUs/ and contact Verizon for support. The live chat option will be active after a few moments, as the page finishes loading. All other contact options are listed as well.
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Well you know the playbook is actually pretty cool but didn't seem to be ready to go out on time and being a late entrant to the market I would have expected them to showcase the playbook better, especially like how Nintendo gets out there and gets everyone playing with it hands on, there are some things about the Playbook that actually make it unique but it has been poorly marketed.
Unfortunately getting BDS and everything to work properly should not be an issue, I have already spent thousands of dollars on hardware and my phone provider, what am I actually paying for here? So I will spell out some things that make the Blackberry Playbook special and what I would have been pushing had I been in charge of marketing. Firstly I would have had a few different campaigns going, one that targeted business corporate customers, regular business customers and the public that use them as their choice of smartphone and open to potentially buying one.
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Hi and Welcome to the Forums!
Here is a public knowledgebase article that discusses the error:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB10340&slic...
Hopefully something in there will be helpful to you. Keep us informed as to your progress, please.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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