Problems with microphone/recording in Windows 7

Daughter has dyslexia. Learning program requires Windows. Added Parrell and Windows so I could run it. Has been working fine for 2 weeks and now the recording feature isn't working. I've tested on the Mac side - microphone works fine. Test on the Windows side; not working using Recording and play back. Suggestions?

ELKO,
Did you use the full three step way?
Uninstall, run the Cleaner Tool, and reinstall?
http://www.adobe.com/support/contact/cscleanertool.html
Presuming CC(2014), you may try to restart the Creative Cloud application by quitting and relaunching it.

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