Problems with my BB Curve 8310

Can anyone help me out? Recently I've been having problems with my curve. I don't always receive my mms messages, the alarms will go off like i have a picture/video message and nothing's there. my texts get automatically deleted, I don't get all my calls and when I go to the call logs it shows no calls made or received. Anyone know how to fix this problem? I've ran the diagnostic tests as well.

You're facing memory constraints in your device. Due to which MMS are being received in your device but for low memory they were deleted you even see them.
Perform the following steps -
Give a soft reset by removing the battery for 30sec.
Check how much memory is free in your device to Options -> Status -> Free Memory. To view all the database size go to Option -> Status -> click Menu button then select Database Sizes
Delete less frequently used application. To delete go to Options -> Advanced Options -> Applications -> highlight the application you want to delete -> click Menu and select Delete
If you stored your picture in device memory them move them to your media card
Check the below Knowledge Bases -
How to qualify low memory situations on the BlackBerry smartphone
How to maximize free space and battery power on the BlackBerry smartphone
Low memory state according to the File Free field on the Status screen
tanzim
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Hi,
To the details of an Infotype :
View the record in PA20, to make sure the PERNR has a record for the Infotype
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Problems with Blackberry 8520 Curve Camera / Videocamera

Hello everybody, please help... I've only had my BB for 2 months & already I"m having problems with my Camera on my BB 8520 curve.
I've taken a video and then moved the scroller (mine is a ball) to save and then it got stuck on send and it doesn't want to move. If I scroll from left to right it zooms in or out instead of giving me the options to save the file. That means I cannot use my Videocamera at the moment, because I haven't saved the video I've taken more than a week ago. I've tried switching off the phone but it doesn't work
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Connection Problem with Vodafone on Curve 9300

I have curve 9300 with OS version 6 and with a Vodafone prepaid connection in Kolkata Circle. Recently I activated BIS 399 plan (Mail+Maggenger+Surfing) plan but Vodafone is still unable to provide me the service. From the day of activation ( 8 days ago) my tower is constantly fluctuatuin between 3G and 3G(B) when the network mode is selected as 2G&3G. They have asked me to select my Network Mode to 2G only and after that my tower is shifting between edge and EDGE. They haven yet figured out the problem. I do not think that there is any problem with my handheld but their network. Anyone here faced problem similar to this please share your experience. Please also help in this regard. Thanks in advance.

Hello ashoct28,
In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/kqMaD3
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with selective restore here is how to restore http://bit.ly/bSbfl3
Thank you
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****problems with my blackberry curve 8520 ****

Hi,
I'm having problems with excepting people and being excepted myself on bbm ???
Iv tried scanning barcodes and by pin entries in every way I can figure out to do ,and I'm out of ways now !!
All that comes up is its pending on my phone and others phones !
I'm also unable to be Bluetooth anything or for me to Bluetooth anyone ???!!
Please help as its driving me insane

Sounds to me like you don't have a plan that has data on it, or a plan that doesn't include social networking. Call your cell phone company and ask what your plan includes or visit the website and log in using your details and see what your plan includes.
Did i help you with this problem? if so please show your appreciation by clicking the Like button inside of my post. Please remember I am not a RIM employee the support forums are user-to-user, not user-to-RIM.

Serious problem with blackberry 9300 Curve handset and denial from BB to replace the same, under warranty.

Dear Blackberry Authorities,
It is really a horrible experience with the handset of blackberry for me. I have purchased blackberry Curve handset 9300 on 22nd April from a "Phone Store”, Shop No.78,79,community centre, New friends colony, New Delhi, The Invoice No. is 319,The details of the handset are as follows:
Handset: Blackberry Curve 9300 1256-India Qwerty-Pink
Name: Blackberry 9300: ETA-716/2010/WRLO
Model: RDA71UW
It has been more than just three months ,when i purchased this handset ,It worked fine for about only fifty days from the date of purchase and from the second month ,to my shock, serious problem started in the handset and some time it was getting hanged ,sometime some keys in the keypad did not work ,some time it was getting hanged the moment I receive incoming call., sometime sms sending problem, some time some other problem ..Every time I used to switch off the phone and start again, then it used to work but after some days again there were some other problem occurring in the handset.
The phone was not getting connected to PC from the starting, and i have tried so many times but i fail to get success.
Many a times when I used t send sms the entire alphabet typed on sms has gone separately as a single alphabet in a particular sms to the recipient, causing embarrassment for me in my organization. I would blame the black berry for this embarrassment as this has caused due to faulty phone they have sold me,
I am service class person and i get occupied with my work at office in the day hours and doesn’t have time to go to the service centre of blackberry every time the problem occurs, as there are only one service centre available in Delhi at Lajpat Nagar.The service centre is about 20 Kilometers away from the area my office is situated, I managed to keep the phone running by switching off and switching on after one or two minutes, every time the problem occurs but in the first week of last month ,when the problem started continuing after switching off and switching on also ,I was bound to go to service centre at noida since it is close to my place (about 14 Km) in comparison of Lajpat nagar at new delhi,the service engineer at blackberry service centre saw my phone and said there is some software problem which can be rectified by reinstalling the software, and there are some hardware problem also (some keys on the keypad is not et. all working) ,for which i have to surrender my phone to them and they will send it to the Blackberry Office (they did not give address) and it would take 15 days at least ,thus since I had no back up phone and my each and every contact no. was there in phone it was difficult for me to give them handset at that time ,so I requested them to rectify the software problem by re installing the same.
I asked the service manager to get the backup of all the data and contact no saved into the phone, but they refused to do so and they asked me to go to some other shop nearby to get the data backup, I went to that shop and they asked 250 Rupees for data backup of my phone. I was bound to say yes to them for the amount the charge for backup .I gave them my handset and after 20-30 minutes they came back to me by saying, we cannot store your data backup as it is not connecting to PC. It was a highly disappointing reply for me.
Then i again went to your service centre and written down some important contact no.(the number which was stored on phone book) on piece of paper and taken out my SD card ,and gave them handset for re installing the same.
They gave me my handset after one and half hour and said" now it would work fine except hardware problem.".I came back and to my utter shock again after two three days handset was into its old condition ,then also I tried to manage with handset and when i could spare sometime I went to your service centre again on 24th July at Noida,
they took the phone and said it would take 12-15 days to return the handset after rectifying the problem,when i requested them to change the handset with a new handset which is at least in good working condition , they clarified that if the hardware problem is not manageable or repairable ,i would get new handset had no option except to give them handset for rectifying the problem.
Now,It is the time for a biggest shock from blackberry people-Today on 3rd August ,i have received a call from noida blackberry service centre to inform me that my handset cannot get repaired under standard warranty conditions of blackberry as there are some moisture into the phone and there is no warranty if there is a moisture inside the phone.
Thus now i wish to inform all the concerned ,Blackberry/Research in Motion ,managers/authorities ,that i have explained above ,all the things ,happened to me in last three months of my purchase of handset, in detail ,so i would again request to Blackberry/Research in Motion ,managers/authorities, to rectify the problem of my handset or change the entire handset so that I can use the same peacefully and should not roam around the service center of blackberry.
Giving this lame excuse that "there is a moisture inside the handset and thus it can’t get repaired or changed under warranty " is a clear case of cheating and harassing the customer, I have bought the handset to use it for my communication purpose not to roam around the blackberry service center nor to put water or moisture inside the handset and play with the handset and fight with all of you.
If there were some moisture inside the handset then that should have been seen by the noida service centre people also during my First visit itself by them and they would have refused taking the handset for repair. They did not refuse but accepted handset and reinstalled software also, If there was some moisture that would have been seen by them that time only.
In my second visit also the took my phone and seen the inside condition also of handset in front of me ,they did not see any moisture, that time also ,and now after 10 odd days ,there are some moisture inside the phone??????.
I have no idea how blackberry keeps its handset ,which has come to them for repairing ,but if there is any trace of moisture into my handset ,that would have come into the handset ,during these 10 days only when phone was with blackberry authorized service engineers for repair purpose. What I know is that My Blackberry handset is under warranty and it is not working properly thus it should be replaced by Blackberry.
On the keypad if some key are not working that is a hardware problem which was there in the handset and it has no connection with the moisture.
If this is the way blackberry is treating its customer, i would say it is harassing its customer, and does not want to rectify the problem .in this case, I would have no option left except to go to the consumer court in Indian judiciary system. And moreover i would inform my and other friends, organizational employee also not to use services/or buy blackberry handset if this is the way BB is treating its customer.
I would request all the concerned persons/managers/authorities of Blackberry/Research in Motion, take action into my case urgently and rectify the core problem into my handset instead of giving lame excuses, and change the faulty handset of mine with a new properly working handset under warranty condition.
Best Regards
Asim
Edit: Personal information removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

dubem747 wrote:
It looks like your phone has a some virus, use your computer to scan and remove it.
not possible for it to have a virus and a PC would not know how to scan the OS as its protected
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I am having a problem with my Blackberry Curve's "Convenience Keys."

My Convenience Keys (voice command and camera) randomly stopped working! When I try to use the voice command (even after troubleshooting), it does not respond at all and the camera asks me to close all other applications in order for it to operate! What can I do to fix these two "Convenience Keys?" I have not changed any of my options and I have not dropped my phone. (As a matter of fact, I have only had this BB Curve for a couple of weeks.) The only thing that I did differently was download two games. I have already verified that I am connected to the network and I have already verified that my “Screen/ Keyboard; Convenience Keys” are still set to “Voice Command” and “Camera.” I’m baffled and just don’t know what to do. Can someone please, help me figure this out? Thank you very much for your time and consideration!
Solved!
Go to Solution.

Hi,
You have low free memory left on your device. I usually average around 45 to 46 mgb.
Do you have a lot of third party applications on your BB weather, icall,bbalerts etc?
I do not know your experience level, so if you know this I'm sorry but please read and let me
know if this applies to your use of the device.
Most people close the applications by pressing the escape or red key. This does not close the applications.
Each application has a CLOSE option. For instance if you are in the calendar hit the menu key (spotted key) and scroll down to the bottom CLOSE is listed. Go through each application and press close. Go into the browser press menu and options select cache operations clear all categories and hit escape it will say cleaning memory.
Go to options - security - memory cleaning - enable it. The BB will now clean memory when idle for 5 minutes.
you will have an icon on you screen for memory cleaning make sure you press it.
And make hitting the Close button a habit !
This is a link to a post by Tanzim for increasing the memory on your device, I would do every step you can. The more device memory you free up, the faster and smoother your device will run.
http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=9225#M9225
Please let me know if you need help with this, or at least please post back and we'll see how much better the device memory looks.
Thanks,
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Problem with my bb curve

I have been using my phone from last six months and everything was working fine uptill now lately. My phone does not catch 2g network and it only works on 3g network. The problem is when I m out of 3g coverage my fone does not get any network. I thought that the problem would be with my network provider I.e. Airtel but its not coz I even tried using another simcard of other service provider and still I m not able to get any network. I am from india. Can you please provide me a solution for the same as soon as possible
Kunal

Try placing a folded piece of paper over the battery (or a business card cut to size) and put the battery door back on.
See if that resolves your reboots.
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Problems with synching new Curve 8330 from/to Outlook Calendar.

I am hoping someone can help with my problem - after two days I have run out of ideas.
1.I am running a Vista 64bit Laptop with Microsoft Office 2007 including Outlook.
2. Yesterday I purchased a Blackberry 8330 and initially downloaded the included DM, version 4.5. After some intitial hiccups with the synch I was able to synch the contacts, the tasks and the memo databases.
3. With the initial synch the Calendar did download to the device but the contact file was so messed up I had to wipe everything and try again - since then I am unable to synch the Calendar either to or from the device:
I have tried the following:
I have uninstalled and installed DM three times - the most recent is the 4.7 version of the DM with the media manager.
I have wiped the device clean and started from scratch twice.
I have also removed the battery and then reinserted it.
I have tried two way and one way synchs - none worked.
I have tried entering something in the device calendar and seeing if it will synch back to Outlook. To no avail.
I have spent three hours on the phone with Verizon and finally they pointed me to this board.
I found a thread which had a solution from someone who seemed very knowledgeable. His solution involved something to do with the two emails on the device but just as I got started on that solution my Explorer froze and dumped the browser - and now I cannot find the thread again.
Not a great day so far and I am working on hour # 14 with no luck - that's just today.......
Can anyone help?
many thanks
t
Solved!
Go to Solution.

when you try to sync the calendar, does it stop at a certain part? which part? does it give you an error?
Have you tried going to control panel, mail, profiles, create a test profile. make it the default(dont add an email... just cancel the wizard)
open outlook(which will now be the new default test profile)
create a test entry and try syncing that
also on your device.. open options-advanced options- default services... which email is set for calendar?
on device, open your calendar, click menu button, and options
how many calendars do you see there, and if you click on each one, how many entries do each one have?
check and see if you have facebook 1.5 installed... go through its options, you may see some check boxes for facebook to take over calendar

Problem with my blackberry curve 8520 smartphone

Since few days ago, the keyboard of my blackberry is not responding again and when i enlight the phone this is the message which appear: App error 523 reset
I need your help to solve this problem please.

See if you can boot the device into safe mode. Remove the battery. While holding down the back key reinsert the battery. Continue to hold the back key for another 20 seconds. The device will then boot into safe mode. If it boots up then you'll want to delete all third party apps or whatever you might have installed that caused the problem. If it doesn't boot up then here is KB that gives instructions on what to do:
http://www.blackberry.com/btsc/KB24395
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Problems with Ringtone Creator app for blackberry curve. Please Help!

I recently downloaded the ringtone creator app to use to create my own ringtones with my mp3s, and i made one and it worked fine yesterday. Now today i went to make another one and it has been processing for two hours now. I just took the battery out to reboot it and see if that would help. How can i prevent this from happening again?

Have the same problem with my BB Curve 8520 in Germany ...

Problem with Freezing/buffering

Hi people,
i have a problem with my 8520 curve. A lot of the time when i go to use it, it has the wee black square in the middle of the screen ( like the hands going round on a clock ) it reminds me of the internet buffering when you are trying to watch something on your computer. I have tried the battery pulls to fix it have any of you good people any idea how to fix it I would be grateful for any advice thank you.

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problem with starting my phone back up

Hello
I'll shortly sum up the problems with my blackberry curve 9360.
My phone is 4 months old I bought it in a Belgian shop. I havn't had many problems with it before, I barely added any apps besides 2 free youtube players one about a month ago and the other 3 months ago. Yesterday night the battery died on me for one of the first times since I got the phone, now today when I try to start it up it goes crazy.. The screen freezes on my clock and I can't do anything, sometimes it changes to the "Enter pin code" screen and when I try to type in my pin nothing happens till after a few minutes then it either turns off or goes even more crazy. I have tried a lot of things to resolve the problem but nothing helped..
This is a list of the things I tried that didn't help:
-Remove battery.
-Update my phone to a newer version through BlackBerry Desktop Software.
-Set phone back to an earlier back-up.
-Safe Boot (holding backspace button)
Also noticable my BlackBerry Desktop Software can connect to my BlackBerry.
If you have any further information needed to resolve my issue please ask and thanks!

Hi Sedem
Welcome to the Community
Please never allow your Battery go below 10 % it decreases the Battery life,And also you had aleady tried a lots of think But still I prefer you perform a Clean reload of your Device Software after that Restore only your important data from your previous Backup like Contacts and Calender entries No application from previous Backup.
KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows.
Please try it and let us know.
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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Sync problem BB Curve 8310 and Desktop Manager v4.6 with Outlook 2003

I have a BB Curve 8310 with Desktop Manager v4.6 that I syn with Outlook 2003. Calendar, tasks, and memo will sync. The sync fails on the address book with this message: Unable to read application data record. Translation Canceled! From other message boards, I understand that the problem could be with a particular contact record but I can't find that record. I've followed all suggestions about organizing Outlook to look for blank entries for name or company and have deleted all those found. The names on the BB log are not alpa so finding the one that is incorrect is a problem. The sync failed at record 1211 out of 1428. I deleted the last record shown on the log and but then it failed at record 1210! I deleted several addresses and now it fails at record 1192. There must be more to this! I am getting ready to purchase a new computer and all new software and would like to resolve this issue before moving to new equipment. HELP!

First perform a clean uninstall oof DM 4.6.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Download site for 4.2.2
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Download DM 4.2.2 and install. reboot the PC. start the new DM , rest the configuration for synchroniation for athe calender only,
Two way, connect phone via USB, Proceed with synch.
Please let me know how it goes!
Thanks,
Message Edited by Bifocals on 09-06-2008 03:24 PM
Message Edited by Bifocals on 09-06-2008 03:26 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Problem With BB Curve 8310

Hello,
This is my first post here.
I bought BB Curve 8310 couple days ago. It was running old 4.2 OS. So I installed BB Desktop software in order to upgrade to 4.5 OS for my blackberry. But,... There is a problem. It can't be done. It allways displays me error 507 or error 561?! I tryed to google it up, but with no succses ... Is there any way that I can upgrade my BB to the newer OS?
If it helps I can write BB's PIN and IMEI number.
Please help me
Tom
Solved!
Go to Solution.

See this guide for more info, it would appear your OS has been deleted/corrupted:http://www.blackberry.com/btsc/KB03294
Kijana
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Thanks

Problems with my BB Curve 8310

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