Problems with My Bt Website- any ideas?
Hi
I have been unable to access My Bt broadband usage monitor since Feb 2012. I gave up trying to get help with this as I don't expect to go over. However, I had an email telling me that I'd used 32gb out of 40gb. I was still ok for my 40gb limit last month, but would like to be able to access my BT usage monitor now that they say i'm getting close to going near the limit for the first time.
It seems that the MY Bt part of the Bt website is worse than ever. I've tried loads of browsers and different computers, but the usage monitor still has red letters warning me that it is undergoing maintenance. Well that's been over a year now. Also, the navigation is not working, I have blank white pages in the middle with no info and a page can't be displayed error message. I know I'm online and logged in as I can view my phone bill and latest phone usage.
Which department should I try? I've spoken to Uk based customer service broadband department and India call centre and live chat but they say they don't deal with the website. What should I try?
Any ideas?- thanks.
Lyn2000 wrote:
Thanks. I used the link and logged in but still received the message:
The usage monitor is currently undergoing maintenance. Please try again later.
That link seems to be the one that works for most people, but there are some more suggestions at Section 14 here (© Andy_N). It's certainly about time this was fixed especially given that it's the only way BT offer to check on usage they might charge for.
You can click the white star next to this message if you think it was helpful.
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