Problems with my new iPhone 5 (sleep/wake button)

Hi guys,
I bought my iPhone 5 about 3 weeks ago but unfortunately I am having problems that I was not expecting from apple. My sleep/wake button sometimes works perfectly and sometimes I need to press the button 10 times to work. I called apple support and they said to restore my phone and don't do the backup. I did what he asked and two days after, the same problem happened again. This Saturday, I went to apple store (where is 2 h away from my home) and changed to a brand new phone. Right now my brand new phone, less than 24 h usage, had the same problem as my previous iPhone. I really do not know what to do, I don't know if this is a software or hardware problem and I hope someone could help me.

I was reading some reviews about this specifically problem and some guys said that this is a software problem as long I can hear the button. That makes sense because as you said having the same problem in two devices is rare. I am also testing the case, right now there is no case and till now nothing wrong. At the end of the day I will share what happened

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I have to restore my iphone 4s becasue it is saying "disabled connect to itunes" and it's never been synced with itunes. However the sleep/wake button is broken on the phone is there still away to restore without using it?

I have to restore my iphone 4s becasue it is saying "disabled connect to itunes" and it's never been synced with itunes. However the sleep/wake button is broken on the phone is there still away to restore without using it?

You can try, but the problem with that is you need battery power in order to restore. Once your phone has enough power to restore, it will still show the same message. To get the phone into either recovery mode or DFU mode requires the ability to first turn the phone off. But, you've got nothing to lose, so you might as well give it a shot.

Replacement Program For Faulty iPhone 5 Sleep/Wake Buttons

My iPhone 5 apply to Replacement Program For Faulty iPhone 5 Sleep/Wake Buttons, but I'm in Argentina. How can I participate if my country doesn't appear in the list of participating providers to fix the problem?
Argentina will be added to the program?
I can't travel to US... Help please!

Hey there kevinfur91!
I have a link for you that should be able to help you find the best support option in your area for this issue. This link is for the generic page regarding this issue, but you will want to use the drop down menu on the left hand side of the page to choose “Latin America” and see the support options that are most relevant to your area:
iPhone 5 Sleep/Wake Button Replacement Program - Apple Support
https://ssl.apple.com/support/iphone5-sleepwakebutton/
This page will also require that you enter your iPhone’s serial number in order to see your support options. If you need help finding your serial number, please refer to the following article for assistance:
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
http://support.apple.com/kb/HT4061
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

IPhone 5 sleep/wakes button doesnt work, can I replace it?

Hi everyone.
I have an iPhone 5 16gb purchased in US in March 2013, now I see that sleep/wake button doesnt work. Searched on web and found out that is an hardware issue, and booked a meeting to Apple store. I think they will replace it, but the problem which may me doubt is that the iphone is bought in US from my friend, and now I live in Netherlands.
On Monday i will go in Apple store but not sure what will happen, ideas?

iPhone 5 Sleep/Wake Button Replacement Program
https://www.apple.com/support/iphone5-sleepwakebutton/
Not sure if your phone is eligible for this program, give it a try to find out!! Mine is eligible.
Good luck !!

I brought iphone 5 in US. But i had gone back to Vietnam. I want to replace the sleep wake button. My iphone 5 serial number i entered is eligible for "iphone 5 sleep/wake button replacement program. Expired day of program??? Can isend my iphone to US?

And if i want to change iphone 5s, requirements?? Thanks!

Hi tamseny,
It appears that you may have a hardware issue with the sleep/wake button on your iPhone 5. Please go to the following web page
iPhone 5 Sleep/Wake Button Replacement Program - Apple Support
https://ssl.apple.com/support/iphone5-sleepwakebutton/
and enter in your serial number to see if you qualify for the replacement program. Thanks for using the Apple Support Communities!
Cheers,
Bradenh

IPhone 4S, sleep/wake button isn't working.

My IPhone 4S sleep/wake button suddenly stopped working. I cannot even reset it. Is there a fix I can do or do I need to take it to the Apple store?

you can try to restore it if you can still click the button but it just isnt responding or if the button is stuck you can take it to apple retail store

Problems with brand new iPhone

Good morning - I was hoping someone could assist me with the following problems I'm having with my new iPhone (purchased last night). The software is version 2.1 (most up-to-date).
I'm having the following problems:
1. Unable to rearrange apps - if I hold down the home key, nothing happens. I've held it for 30 seconds and still nothing. I've powered down/powered up the iphone and tried again to no avail. Any suggestions?
2. I am unable to "reset" my iphone by holding down the sleep/wake button. The phone will go to the red slider bar to power down, but if I keep holding the sleep/wake I never get the "apple" and a reset of the phone.
3. If I go to my contacts list and click on a name, there is no "call" button?
4. How do I turn off the keystroke sound in text messaging (and keep the ringer at full)?
Any assistance would be great. Thanks all.
MS

1. Don't hold the Home button. Hold down on the app itself. All the apps should start wiggling after a few seconds. Once they start wiggling, you can rearrange and delete the apps (except you can't delete the ones that come with the phone). Once you are done rearranging, hit the Home button to stop them from wiggling.
3. When you click on a name, you should see that person's phone number(s). Click on a phone number and the phone will dial that number.
4. Settings --> Sounds --> At the very bottom of the list is keyboard clicks. Turn it off.

IPhone top sleep/wake button is not working & Apple Logo screen at startup

I have the original iphone. I have two problems, both just happened tonight at the same time. For seemingly no reason just my iphone external top sleep/wake button is not working. I tried powering the phone off and back on. I tried resetting my iphone, and restoring it. I made sure my Iphone software is up to date. None of these remedies have fixed the button. The button doesn't look broken, it pushes in and out, it just doesn't work anymore.
Second problem is, after I power my iphone off and then back on, the Apple logo screen will continue to flash on and off indefinitely. The only way to get my home screen to appear is to connect my iphone to my computer. Then it wants to sync. After syncing it then asks if I want to "power off" or "cancel". Huh, why does is it doing that? To turn my iphone off I am pressing my Home button down until it shuts off, since I can't power off with the top black button. Is that the reason my phone is having the second problem, because I am powering off with the Home button? Could it be my second problem is not a problem?
My iphone 1 year warranty is over. I can't call Apple Care, there is no apple store near me. I need a solution I can do at home myself. Please help. Even if you think the answer is obvious please suggest it to me. Before tonight nothing was wrong with my iPhone. It all started after I let my 6 and 7 year old nephews play with Google Maps on my phone for like 10 minutes - supervised. I consider myself to be a pretty Apple tech savvy guy, yet I can't figure out if they broke my iphone somehow, nor can I fix these two problems. Please help!

Jason,
I'm afraid I have good and bad news. Apple sent me a new original iphone. So that takes care of me but does not take care of the issue for so many people like you. I do not know if you can purchase the Apple Care plan at this time. Look into that. It really is worth it. Apple products require Apple technicians in the rare case the breakdown. Apple did not offer me an explanation of how they'll fix my phone or even saying why they sent me a new one. I synced it with Itunes and all my personalizations and apps are loaded back on it. It's like my old phone only shinyer and probably going to last me longer than the old one.
I found out Apple Care covers the Iphone for 2 years past it's purchase date. So I would think that you could buy Apple Care even if you had it for like a year. Then it would at least cover you until the 2 year mark, which after that we're on our own(?). Please let me/us know if you were able to buy Apple Care protection and if they fixed your problem. I am impressed they got me a new phone so fast. I still love Apple.

IPhone 5 sleep/wake button issue.

I got my iPhone 5 from Italy the launch day of the device in Europe. I have been using it now for 3 month and it is doing great. But i've been facing an issue that is really annoying. When i am using the phone or want to lock it or vice versa, the sleep/wake button does not do it's job from the first time i need to keep pressing it twice or 3 times for it to lock or unlock the device, this doesn't happen all the time but it happen more than 50 times during the day! I posted my problem on blogs and discussion forums and it wasn't only me who is facing this problem, i found 11 different people who have the same problem and they all went to the Genius bar and changed their phones with new ones. My problem is that i live in Egypt and i do not have an Apple store over here or a genius bar! But the good news is that i am travelling to Paris in a couple of hours and i was asking if they will be able to change my device with a new one over there or not.
PS: This device was locked to a carrier in Italy and i had to pay it's full price that was around 900 euros for the 64GB unlocked version and the guys at the carrier store were really good and they did that for me and it's now unlocked and works on every network i have here in Egypt.

You can use perfect virtual button, to increase the longevity of yours. Tap Settings App > General > Accessibiltiy > Assistive Touch > ON > tap new small white screen button > Device > Lock. You can even use this to turn the iPhone OFF. To turn ON connect iPhone to power ie charger or USB of computer. The France Genius could be very nice and help you, Good Luck.

IPhone 3G Sleep/Wake button not working

So as the subject says, the sleep/wake button is not working. I'm aware that there are other threads about this, and I have read a lot of them.
Now onto my problem:
I dropped my phone, but it has a hard cover case so it didn't suffer any damage. The only thing not working is the sleep/wake button. I have tried holding it down, holding the home button AND the sleep/wake button at the same time, and rebooting the phone. Basically, the sleep button does not register, period.
I have not tried restoring the phone, and I have heard that 99% of the time, that does not work.
The button is not stuck or loose, it still clicks perfectly fine. I have taken the iPhone apart the correct way, using a suction cup, and looked at the button. It's attached and snugged in there pretty well, but seems replaceable.
I have checked my phones warranty, and it still qualifies as "Limited Warranty".
Should I attempt to contact the mail-in part replacement service, or should I take it into an Apple store? Suggestions are welcome. Thanks!

Allan Sampson wrote:
All I asked was for help, and you automatically assumed I'm some jerk who didn't belong here.
You must have a very low opinion of yourself, which is your problem since I assumed nothing of the kind, but if the shoe fits.
And if my reply does not relate to your topic and what you included with your post, you also have a reading comprehension problem, but your suction cup skills are top notch. Providing what you don't want to hear is not the same thing as trolling you twit.
Alright, lets just stop here man. I don't feel like arguing with someone I don't know, especially over the Internet. I appreciate you replying to my thread, but it's gone a bit far now. Just please keep in mind that this is a SUPPORT forum, and all I wanted was a suggestion or help on my problem. Seeing that wasn't provided by you, annoyed me. Don't take this thread personal, and I hope you have a nice rest of the day =]

My iphone 4 sleep/wake button won't work. Any suggestions?

Today my sleep/wake button on my iphone 4 decided it did not want to work. No matter how hard I press it, it will not turn the screen on or off.

This is asked and answered multiple times daily.
If you've tried a restart, reset, restore from backup, restore as new as recommended in the User Guide and this fails to solve your problem, then you have a hardware failure and will need to bring your phone into Apple for replacement.

IPhone 4S Sleep/Wake Button Won't Work

So today I dropped my white iPhone 4S face down and I picked it up but it was in perfect working condition with no cracks or anything, but about 1 minute later I noticed that my sleep/wake button would not work. I can click it but it won't function, its not stuck or anything. I dont like assistive touch so someone please help me! What can I do to make it function again? I've had my phone for about 7 months now. Thanks!

Please make a Genius Appointment and take it in for service.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

IPhone 3GS Sleep/wake button doesn't always work

Recently i upgraded my iphone 3gs to iOS 5.0.1,
Since then, my sleep/wake button doesn't always work.
It's pretty annoying, and i hope there is a solution to this issue.
Thanks in advance.

One possibility is that your phone is more occupied with "managing" iOS 5.0.1 since it has more features etc. This could especially be the case if you are using a lot of apps.
Another option is that the button is simply worn out... I used to have that issue with the home button of my old iphone 3g. However, if the problem started occuring right after you upgraded your iOS, it probably is a software issue...

IPhone 5 sleep/wake button replacement programme.

Just wondering if anyone ha had difficulty getting their sleep/wake button replaced under the current programme.
Currently Apple are refusing to repace my button due to the fact their is cosmetic damage to my iPhone (the phone is in perfect working order otherwise apart from the sleep/wake button)
Apple claim the button can only be fixed once I've paid for the cosmetic damage to be repiared at over €210. I've said i'm fine to recieve my phone back with the same scratches at I sent it out with but they won't offer me the option as they may need to replace the entire phone, however this isn't my problem.
Apple only say the phone needs to be in working order to be eligbible which it is.

I've just been to the Apple Store Genius Bar with the same issue. Although there's a small scratch on the corner they classed it as normal wear and tear and it's now been sent off to Holland (!?) for a repair. The process was quite long, involving the iPhone being wiped and sent through diagnostic checks (to make sure that the phone didn't have any other problems and to verify ownership I assume) but they gave me a loan phone and it's now sent off - turnaround is about a week.
It does seem odd if minor cosmetic damage voids the replacement programme - the only thing I can think of is if it was a ding or dent then that's evidence of being dropped - but like the situation with over-sensitive moisture detectors a few years back it does feel like it's Apple trying to wriggle out of a warranty repair (or in this case a recall issue) by applying the letter of the law rather than common sense.
Just one further issue was that when I checked my serial number at home against the 'replacement programme' https://ssl.apple.com/support/iphone5-sleepwakebutton/ my phone came up as "not eligible" but when the genius bar entered it in their mac-book it said it was eligible! Probably just me entering the serial number wrong so I don't know for sure.

Where can I get my iPhone 5 sleep/wake button replaced in Jordan?

Hello,
I bought my iPhone 5 factory unlocked here in Jordan and a while ago I started having problems with the sleep/wake button so I went to Apple's website and found out about the replacement program and when I entered my iPhone's serial number I get this:
"The iPhone 5 serial number you entered is eligible for this program. Please follow the instructions below to have your sleep/wake button replaced."
BUT there is no Apple Retail Store anywhere in Jordan ?? So where can I get my iPhone fixed??

Hi Dema.
There is an Authorised Apple Retailer in Jordan, it's just that it isn't that well known. I've just had my iPhone 5 replaced, free of charge, even though I'd bought it from Saudi Arabia. The store's called iSystem, it's at the end of Al Wakalat Street. Take a U-turn just before the 7th circle on your way from the 6th circle, then take your first right, then another right. There should be a complex on your right. Climb down the stairs and you're there. They have excellent service, although it took 3 weeks for them to get my phone replaced.
Good luck.

Problems with my new iPhone 5 (sleep/wake button)

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