Problems with new Motorola SB6120 modem and BEFW11S4

I upgraded to Charter Communication's high-speed Internet and after a couple of weeks purchased the SB6120 modem to replace my old SB4100 as the speed was progressively dwindling.  I cannot get my BEFW11S4 v2.0 router to work with the new modem.  I have spent hours myself, with Charter and with the IT people through my work trying to get it to work (I am a remote office employee).  The modem only works direct to my laptop.  The second PC in the house uses the wireless service from the router so it's offline. I have reset the router to factory defaults.  It looks like the router just does not see anything from the modem.  The modem is a DOCSIS 3.0 unit.  Is this just too much for my old router?
Thx.

The MAC address field was already filled, but i cloned it again following your linked instructions. I used the Phys Addr associated with my "Ethernet adapter Local Area Connection #" ("3", in my case).   This did not solve the problem.
I also noticed an "Ethernet adapter Network Connect Adapter" listing with a different Phys Addr and with a description of "Juniper Network Connect Virtual Adapter".  I think this is used for logging into my employer's VPN network, so I ignored it for the MAC cloning exercise. 
So, problem still remains:
- Modem direct to PC works fine
- Modem to router & router to PC, does not --- but all the lights on the front of the router look normal.
I looked more into MAC addresses and in the Linksys Setup page there are TWO places showing this:
- Next to "WAN IP" --- this is where I entered the MAC address from the first paragraph above.
- Next to "LAN IP" --- this shows the MAC address of the router.
Do these appear to be the correct MAC addresses for each "location"?
Any other assistance is appreciated!
Thanks.

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  • HT201210 I m having problems with both my iphone 3gs and 4 when my cellular data is on and my battery is fully charge but out of suddenn it will shut off can i know how can i troubleshoot this issue thanks

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    good luck !!

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