Problems with new PalmDesktop6.2 and Palm TX

Question

I have a Palm TX that I have been using and syncing OK for over a year.  I recently installed the PalmDesktop version 6.2 and it seemed to work well.  For Christmas, I received an external disk drive and I moved all of the folders and documents from my My Documents folder on my C: drive to the new external K: drive.  I copied the Palm OS Desktop folder to the new K: drive and also kept a copy back in the My Documents folder on the C: drive.  Since I have done that, I cannot run the new desktop software.  I get the following message when the desktop software tries to start: "Runtime Error!  Program: C:\Program Files\Palm\Palm.exe  This application has requested the Runtime to terminate it in an unusual way.  Please contact the application's support team for more information. "
I have read some other posts on doing a clean uninstall for XP but I no longer have the CD that came with the TX that has the original desktop software.  If that is available on the web, I am prepared to do that clean uninstall and re-install.
Any help would be appreciated.  Thank you.
jackmc92
Post relates to: Palm TX

Answer 1

I did the complete removal and reinstall, deleted the registry entries and rebooted; I then reloaded Pald Desktop, did a hotsync which appeared to go OK.  When I tried to open the Palm Deskto, I got the same runtime error message I first reported.
The hotsync log says:
HotSync session completed with errors on 01/04/09 09:09:36
 HotSync session started on 01/04/09 09:08:25, and completed in 71.0 seconds
 Date Book synchronization aborted
 Duration: 0.0 seconds
 Address Book synchronization aborted
 Duration: 0.0 seconds
 To Do List synchronized successfully
 Duration: 0.2 seconds
 Memo Pad synchronized successfully
 Duration: 0.5 seconds
 Documents To Go synchronization completed with messages
 Duration: 24.0 seconds
 Documents To Go Message(s)
 - Getting Started Tips -_1
 - Source file cannot be found
 The item has not been updated on the handheld.
 Run Documents To Go on the desktop and update the item view to resolve this problem.
 Getting Started Tips -
 - Source file cannot be found
 The item has not been updated on the handheld.
 Run Documents To Go on the desktop and update the item view to resolve this problem.
 Sample - Baby Picture
 - Source file cannot be found
 The item has not been updated on the handheld.
 Run Documents To Go on the desktop and update the item view to resolve this problem.
 Sample - Closing The Deal_1
 - Source file cannot be found
 The item has not been updated on the handheld.
 Run Documents To Go on the desktop and update the item view to resolve this problem.
 Sample - Golf Scorecard
 - Source file cannot be found
 The item has not been updated on the handheld.
 Run Documents To Go on the desktop and update the item view to resolve this problem.
 WWW MEETING FORMAT 2
 - Source file cannot be found
 The item has not been updated on the handheld.
 Run Documents To Go on the desktop and update the item view to resolve this problem.
 Willingness Group_Alpha
 - Source file cannot be found
 The item has not been updated on the handheld.
 Run Documents To Go on the desktop and update the item view to resolve this problem.
 Willingness Group_Alpha_eml
 - Source file cannot be found
 The item has not been updated on the handheld.
 Run Documents To Go on the desktop and update the item view to resolve this problem.
 Willingness Group_Month
 - Source file cannot be found
 The item has not been updated on the handheld.
 Run Documents To Go on the desktop and update the item view to resolve this problem.
 Backed up some files successfully to Jack McIntyre's Backup folder
Can you provide any clue as to why it didn't work?
Many thanks,
jackmc92
Post relates to: Palm TX
Post relates to: Palm TX