Problems with Norton

I have Norton confidential, antivirus and firewall on my Mac running 10.6.8.
when I open Firefox, Norton tells me I cannot be protected while surfing the web; that I need 1.5 version.
However, the Firefox version installed on my computert says I have 1.9 yahoo users edition! I want to continue to use Firefox if at all possible (hate SAFARI)
Thank you
D Clippinger

Is this with Norton Confidential?
It appears this is an old product that Norton killed off, which explains the out dated messages about Firefox 1.5. It has been replaced by Norton Identity Safe. https://identitysafe.norton.com/

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Skype problem with Norton

Dear All, Kindly be informed that I bought new Lap Top with "Norton" antivirus and I can't access my Skype account since that day although I can access it with the same username and password on my old PC. I gave it permission through "Norton" but it doesn't work, so please advice.

I had the same problem. I told Norton to add another firewall rule and navigated to the Skype Updater file. As soon as I told Norton to allow that file my Skype logged on fine.

Any problems with Norton on iMac?

any problems with using Norton on iMac?

In General 3rd Party AV Software is Not Required as Mac OS X tends to look after itself.
Read Here > Antivirus Discussion
To keep your Mac Happy... See Here...
http://support.apple.com/kb/HT1147
http://www.thexlab.com/faqs/maintainingmacosx.html
Mac OS X: About background maintenance tasks

Why, after disabling all add-ons to correct a problem with Norton, am I unable to re-install Adobe Acrobat 10.0.0.396, even though all 7 applications in the "Containing Folder" are enabled?

mynortonaccount.com web page began coming up whenever I would go on line. Norton email support gave me steps to follow using my Firefox browser, in the safe mode, to disable all add-ons and reset user preferences to Firefox defaults.
Since then, although trying about 15 times, I have been unable to reinstall Adobe Acrobat 10.0.0.396 so that it functions.
From the "Re-initializing the plugins database" article, and progressing to the "Open Containing Folder," but unable to select File and Exit menu, I did locate "Adobe Acrobat" version 10.0.0.396
which showed all seven applications "enabled." This problem is with Firefox only. Internet Explorer functions normally.

If you want adobe acrobat pdf files to open in firefox you need an acrobat plugin, have you checked that is installed and enabled.

Problems with Norton antivirus after Tiger install

I installed Tiger yesterday and it all went well. After the install however, on every restart or when turning on the computer I get this error message:
Norton AntiVirus Error. Norton AntiVirus Auto Protect could not continue. Please reinstall Norton AntiVirus and restart.
Of course, I did the reinstall for Norton but continue to get the error message. Any assistance is appreciated.

There's no question that the exploit is serious, but it is a very narrow exploit, only involves specially-crafted RAR files, and there's both a completely adequate workaround and a virus definition to flag potentially compromised RAR files.
Given that, there's no reason to uninstall NAV: simply implement the workaround, download the latest virus defs, and stay away from RAR files for a bit. I expect we'll see a patch shortly.
The hysteria that this problem has generated from some, as well as some of the responses — uninstall NAV, throw out NAV, etc. — is wholly unfounded given the workaround and available virus def.
There have been Mac OS X exploits announced for which an Apple-provide fix took a couple of days to publish. Given the response to this Symantec issue, I'm surprised some didn't advocate uninstalling Mac OS X at those times.
As you point out, there are those who exchange documents with Windows systems, employ macro-enabled documents, etc. Uninstalling NAV vs. using the available workaround opens them up to a wider range of threats. Doing so simply makes no sense — i.e. is "nonsense" in the dictionary definition sense of that word — given that the available workaround and virus definition address the RAR exploit until a patch is published. That's not disparaging: that's fact.
Why waste the time or expose one's self to other potential threats when the workaround and virus def are available and the patch is forthcoming? Uninstalling NAV vs. using the available workaround and virus definition is "throwing out the baby with the bath water."
The Symantec-bashing that has transpired in a variety of threads since this problem arose is also unwarranted. NAV is a good product. I've used it for years and recommend it. I have no financial relationship with Symantec: I simply like the product, use it, and I recommend what I use.
ClamXav and the underlying ClamAV engine are also good products and I recommend ClamXav for those who can't afford NAV or prefer an open source product. But the ClamAV engine has also had similar exploits found in its code, so it also has an imperfect track record.
As software complexity increases, finding all of the potential exploits in the design or testing phase is increasingly difficult. All software installations are a matter of trust as to if the developers did the best job they could to ensure a product free of defects, including security exposures.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X

System problems with norton 10

I used norton 9.0 and I've just installed norton 10 (bad idea). Now my ctrl button for options menu (also right mouse button) doesn't work anymore, provoking a temporary freezing. Is there anyone can help me with this stuff? Thanks.

http://www.symantec.com/techsupp/files/navm/navmac_9files.html
Never use Norton on your Mac.
There are hundreds and hundreds of reports of corruption and freezes caused by Norton. You need to get rid of it.
If you feel a need for virus software, use one developed for Max OSX.
http://www.clamxav.com/
Cheers Don

Mount scan problems with Norton AntiVirus 10.1

Autoscan freezes when I mount iPod in dock, connected to my iMac via a firewire connection. Autoscan will not respond to eject or cancel scan. When I eject the iPod in iTunes, the iPod screen continues to read "Do Not Disconnect".
Any similar experiences of solutions?

Open Norton Antivirus prefs and turn off scanning of the iPod.
Auto-Protect Mount Scan Preferences do not work as expected when mounting an iPod® using a USB port

I want to download 3.6 but can not find it, I have removed 4.0 because of problems with Norton Security and Comcast techs are now recommending I do so

your link wwww.mozilla.com/en-us/firefox/all-older does not apear to work

You can get Firefox 3.6.16 here:
http://www.mozilla.com/en-US/firefox/all-older.html
http://support.mozilla.com/en-US/kb/Installing+a+previous+version+of+Firefox

After installing firefox 4.0 I've been having problems with rundll error on startup. Norton scan is finding a high risk malware.

Last week I installed firefox 4.0 beta & the next time the computer was restarted a rundll error window appeared that said windows cannot locate file. This file showed up in the startup programs. When norton finds this which is every 1 or 2 days it removes it after a restart but the error & malware comes back. I went back to firefox 3.6 but still have this problem. Can you help?
Thanks, Dennis

It seems unusual that Norton should block and remove firefox updates. Having said that I was posting in a thread about problems with Norton a few days ago see [https://support.mozilla.com/en-US/questions/789617#answer-143767 thread] ''"I down loaded fromFFox the latest down - norton 360 - stopped the down load - stated not to use it - asked to stop running the program - I click yes thinking a problem now on my other computer I cant use FFox as a Browers -"''
I use Norton (NIS) and received only a mild advisory on one Firefox update. I have Windows XP with Firefox3.6.15 & 4RC installed

Firefox not compatible with norton family

When installing update 18.0.1 it said norton family would not work. Barring this how do I revert to an older version that will work with norton family.

Problems with Norton Family on the Norton forums. Post there for assistance - http://community.norton.com/t5/Norton-Family/bd-p/NortonFamily

What has gone wrong with Norton

I have recently found problems with Norton Internet Security for Mac running 10.9.3.
Automatic protection had switched off and I was unable to reload the scan engine as suggested.
Thinking that there might be a new version of Norton I purchased and found that I had just bought what I already had.
This time I am sending constant error messages to apple
Dyld Error Message:
“ can't resolve symbol __ZN6SymIPS26IntrusionPreventionCluster4copyEPN6SymSS213ZssConnectionE in /Applications/Symantec Solutions/Norton Internet Security.app/Contents/MacOS/Norton Internet Security because dependent dylib #19 could not be loaded”
This all happened after the recent upgrade of OS.
Any ideas
LGB

I'll chime in and agree with everyone else that Norton needs to be removed. I have actually run some tests of many anti-virus apps on the Mac, and Norton's detection rates of Mac malware are just so-so. Not that great, but not so bad that I would call it fraudulent or anything. Of course, it sounds like you're really not concerned about detection of Mac malware, so that's probably not your main concern.
However, everytime I have tested Norton, I have had problems. The test system always runs like a dog with Norton installed, to a degree that far exceeds anything I saw from any other anti-virus software I tested, and even crashed once so badly that the test system would not longer start up. I didn't do any official benchmark or stability tests, but my informal observations support the prevailing opinions that Norton is poison on a Mac.
For your purposes, you really don't need something as intrusive as Norton anyway. You just need to be able to scan files that have been sent to you before passing them on to someone else. ClamXav is a good option, and if you download from the developer's site rather than the App Store, it can be configured to watch specific folders. (You really don't need to be watching your entire hard drive or running constant scans of the whole thing.) Another option would be BitDefender from the App Store. BitDefender is another that is just so-so with Mac malware, but it is supposedly very good with Windows malware. (I have no personal experience with that.) BitDefender could be used to scan files manually before re-sending them.
One last note: if your anti-virus software detects an infected file, do not delete it! Doing so could be damaging, especially if the file is part of an e-mail message, in which case deleting it the wrong way could corrupt your mailbox. In addition, deleting it eliminates all possibility of learning more about the threat. Could it affect your Mac? Might it have already done so? Can the file be cleaned? How freaked out should the person who sent it to you be? Might it be a false positive? These kinds of questions become very difficult to answer if you reflexively delete the file. Remember, having a malicious file on your hard drive or attached to e-mail does not equal infection... it can sit there just fine, in perfect safety, as long as you don't open it. (I should know, I've got hundreds of malware samples on my machine, and I'm definitely not infected.)

Firefox 15 not compatible with Norton Tool bar, is there going to be a fix?

When will you fix this problem with Norton's Tool Bar compatability? I use this feature all the time.

I had Firefox 18 that crashed with Windows 8, and I also had my Norton toolbar. However, I removed 8 and installed back 7 (Windows), and Norton disappeared. Therefore,I went to Firefox 15 and my bar was back. It was back for the past 2 days, and now it is gone, out of the blue. I have the new Comcast Norton 360 and it has been updated - but my bar is gone. I want my bar and it is the only bar for privacy that I trust. I prefer Firefox 18, if I can have it with my Norton bar. Any ideas? I am not able to go to add on's and click onto "enable" because it states that it is incompatible with Firefox 15, therefore, there are no enable or disable buttons. What is going on?

Rescue and Recovery - problem with sceduled backups

hello,
I use XP on a T61, with all latest updates...
It seems R&R does not complete sceduled backups or does not list the generated backup.
today (sceduled every 1st of month) it started and works, may be 1 hour, but no new entry in the list of backups was generated ? during run no messages were displayed except because of some files which were not able to save by r&r.
It seems, same problem was on 1 of january - no backup or/and no entry in list.
So I started another backup manually. this was ok and a now an new entry is in the list.
Does anybody have an idea ?
Could it be a problem with Norton Antivirus Protection ?
thank you for any help!
Hans

sorry i forget to mention that i an using thinkpad T400.

I downloaded a new version of firefox. It said it had problems with my norton toolbar and now it doesn't feature it in the window. I'm not that comp savvy. How do I either get the Norton toolbar up or go back to the old firefox? Thank you.

I downloaded a new version of firefox. It said it had problems with my norton toolbar and now it doesn't feature it in the window. I'm not that comp savvy. How do I either get the Norton toolbar up or go back to the old firefox? Thank you.

Please authorize ADE 3 with same credentials that you used with older version of ADE

Problem with Rescue and Recovery after installing Norton Internet Security 2010

Hi all.
It's my first time in this forum.
I have a problem, with Rescue and Recovery, after installing Norton Internet Security 2010 on my T43.
The message I get it:
"Rescue and Recovery is unable to back up the file 'C:\Documents and settings\all Users\Application Data\ Norton\ 00000082\00000109\000003c1\cltMLS1.bat' Because the file is either corrupted or being used by another application. Please close any application that could be using the file.
I tried to close the Norton but I couldn't find how.
Tanks
Doron71

Hi and welcome to the forum,
the reason for this situation is, that the antivir files are protected from being modified.
This is the reason, why this file cannot be backed up. I assume, that you would get much more such messages, as there are surelly multiple files files, that are protected like this.
So the solution is to block folders from being archived. Please start RnR application and in the configuration set this folder as the excluded one.
This will skip the backup of this file and will fix your situation.
Please let me know, if you have covered this.
Cheers

Problems with Norton

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