Problems with officejet pro 8100 and Lion?

I just bought a new HP Officejet Pro 8100 Wireless and I have not been able to get it to work correctly. It's hooked up and all the software seems to work but it prints very, very slowly. It takes about 2 minutes to print a color page. Is there some known problem with OJPRO8100s and Macs with OS X Lion on them? I downloaded v12.14.0 of the printer package from HP, uninstalled what came with the printer, and installed the latest and greatest. Didn't make a bit of difference.

Officejet Pro 8500a extremely slow printing with Lion Mac OSX 10.7
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officejet-Pro-8500 a-extremely-slow-printing-with-Lion-Mac-OSX-10/td-p/1030521

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Hp officejet pro 8100 and it does not print bar codes from UPS or USPS

have an hp officejet pro 8100 and it does not print bar codes from UPS or USPS. Can you please please help? i have used my ipad, by HP G62-355DX Notebook and neither will give me printed bar codes. The balance of the mailing label do print, just not the bar code. It may be my imagination, by I believe it used to print thebar codes.

Hi,
Try adding an alternate driver and try to print.
To use an alternate print driver for HP printers in Windows 7:
1. Click on the Start menu.
2. Click on Devices and Printers.
3. Click Add a Printer
4. Add a local Printer
5. Select Create a New Port
6. Select Standard TCP\IP port
7. Enter Printer IP address (Printer IP address can be found by printing network config page from printer
8. Under Manufacturer select HP and under printer select HP Officejet 8000 pirinter or Officejet 7410
9. Click apply and try printing
Although I am an HP employee, I am speaking for myself and not for HP.
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Is anyone else having problems with Office for Mac and Lion?

Since installing Lion 10.7.1 on a macbook pro 2.53 Ghz 4GB 1067 MHz DDR3 I have had no end of problems. Both Excel and Word hang, crash and saving an Excel file is a pain. A 12mb spread sheet just took 4 minutes to save! I have MS Office for Mac 2011 version 14.1.3.
Another problem that may not be related to Office is that opening Finder is so slow and most of the time it takes a minute to display folders in Desktop or Documents.
Any suggestions would be welcome .. I regret installing Lion .. I had no problems with Snow Leopard!

botro wrote:
I'm unable to install the MS Office 14.1.3 update - I keep getting "Installation Failure"
I have not found a solution on this board or Microsoft community
This thread had some things to try.

Problem with Officejet Pro 8600 wireless printing

HP Officejet Pro 8600 will no longer print wirelessly from laptop, but will from IPad and Android phone using Samsung and Google Print. Used to work fine. Unaware of any changes to settings in either printer or computer setup. Have gone thru all trouble shooting steps including rebooting computer, router, and printer. Computer is connected to internet and bluetooth is on and working. Computer finds the printer but says it's offline. Printer settings say printer wireless is on and is connected to network but wireless light will not illuminate.
As you can tell, I'm no expert. Experienced user, but not in wireless issues. Computer is Windows 8.1. I've read all the support info on this problem on the HP website and taken as many steps as looked appropriate (or I understood). Everything so far looks nominal except for the wireless light on the printer.
Any thoughts?

Well, I finally got it to work by resetting and rebooting everything, starting with the modem/router, then laptop, I-Pad, and Android phone. Wireless light on the printer doesn't seem to be an issue. My Att DSL line is spotty at best, giving the modem not much to work with. The interaction of all the elements is complex given the demands I put on them. I'm 75 and have owned so many computers and peripherals since 1982 that I've lost count of them. But they haven't gotten easier to work with. I should have taken training as a network administrator rather than real estate!

Printer problems with Officejet Pro 8500 A910

Dear all,
I have been given as a present an Officejet Pro 8500 A910 (serie number CN16LDM020 and product number CM756A). The people whom I have got it from already had some problems with the printer heads. I have accepted the printer, because I want to have it working again. I do encounter some problems however. I hope you kind people on the forum can help me out and get this thing working again. As a side note: I am only interested in using the scanner, printer (only black and white - I do not print in colour) and e-printing (I understand that it is possible to email documents to printer, so that they are printed whilst you are somewhere else).
Upon installation I have conneted the internet to my wi-fi. Upon installation it made some test prints, whereby the black dots were good, but the cyan and other colours were not. When I now turn off the installed printer and switch it on again it takes the printer about 5 - 7 minutes to initialize. On the touch screen of the printer it is said "Checking printer, this might take 5 minutes", "Checking printheads", "Aligning printheads" and alike notifications. After 5 - 7 minutes the printer gives the following notification: " Failure notice. Alignment failed. Refer to device documentation for details." When I then push the question mark on the touch screen the following notidication is given: " Alignment failed. Check printer quality of the current print job. If it is not satisfactory, try aligning the printer to see if that improves the quality. To align the printhead again, touch (home), touch (arrow right), touch Tools, and then touch Align Printhead." When I follow these instructions, the same thing happens. I have tried the option "Clean printheads" under "Tools". The test prints that come out are again good in black and white and not good in colour.
The ink level of the cartridges is very low for Yellow, Magenta and Cyan. For Black the printer gives a question mark. The expiry date of the cartridges is in 2015. The information on the Self Test Diagnostic Page (you get when you print a report from checking the ink cartridges) gives the following status:
Printhead status
Printhead health: Good (for both Black/Yellow and Magenta/Cyan)
Serial: 7735960 (Black/Yellow) and 7744345 (Magenta/Cyan)
End of warranty: mid-2013
Accumulated ink usage (ml): Black 99/Yellow 71, Magenta 57/Cyan 58
Refilled supply:
Detected in printhead/printer? For all cartidges "yes".
When I try to print a document from Word on my MacBook (which runs on Mac OS X 10.6.8) and the printer is on stand-by, Word recognizes the printer, starts with the print order but then comes with the notifications "Printer offline" and "Cannot find printer" and postpones the print order. Today I reset the printer and the print job that I had before the reset (which was postponed) came out.
Today, I printed a document whilst the printer was not on stand-by (the touch screen was on home menu) and the print was well (it was only black and white). After the print, the printer also made a print report. Again, the colour was bad, but black ink was good. After that print report, the printer started aligning again. After 5 minutes it gave the above-mentioned failure notice (" Failure notice. Alignment failed. Refer to device documentation for details.").
I would assume that the first thing that I should do is get new cartridges. However, since I only print black and white, can't I just buy the Black Ink and disable the other cartridges? Then, I am thinking of not buying HP cartridges (since the warranty term is already over). What cartridges do you reccomend (price-quality)? If new cartridges are installed (previous owner had same problems with full cartridges) and the problems (with print heads) are not solved, what should I do?
On a second note, I want to use the option of printing online. In other words, give a print order on my Iphone to the printer so that it starts printing at home. How do I set this up? How can I test this?
I would be very obliged with your feedback on the above.
Kind regards,
Onno

Hey Onno,
I see you have several items listed about your Officejet Pro 8500a (A910 series) printer. The main issue that stands out is the print quality issue. I would advise starting here with your printer.
From your information I can see that refill or remanufacture cartridges have been used in this printer at some point. It is possible that the ink from these cartridges have damaged the internal ink system of the printer. If you have performed all the troubleshooting steps for the print quality issue you are experiencing, then the next step is going to be replacing the printheads of the unit.
Troubleshooting Print Quality Issues
The 8500a requires all cartridges be available even if you are simply printing in B&W. If the cartridges are low, then you will have to replace the cartridges as needed. Typically by the design of this printer, however, print quality issues do not follow ink levels in the cartridges as ink is piped to the internal printheads, thus even with empty cartridges there is some ink remaining in the system.
The printheads for the 8500a can be found at most HP certified retailers if you decide to attempt replacing them as a step towards resolving the issue. As to the cartridges, I would advise using genuine HP cartridges as HP ink is designed with HP printers in mind. For information about refilled/remanufactured cartridges please click here.
Hope this helps in getting the print quality issue alleviated,
Jason
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I am not an HP employee.

Print quality problem with Officejet Pro K5400

I purchased the above printer on August 8th of this year and I have really liked it until now. The print quality has gone to ----! I have done a chat with a technician, replaced any of the cartridges that might be low and it is worse than ever. Two thirds of the page will print okay and then the last third is either blank or very poor quality. I have tried changing the print quality from draft to best and it doesn't help. What recourse do I have? I can't find a real person to talk to.
Does anyone out there have an answer?

I purchased my Pro K5400 in May 2008. In the beginning it was loud (still is) but the printing was beautiful. Over the last three months the color printing is really bad. I've replaced the cartridges with only HP ink, I've aligned printheads, I've cleaned printheads, I've calibrated the linefeed. The diagnostic suggests I replace the printheads. Really? After less than a year? It also sporadically feeds several pages at once. And, I do a lot of printing of claim forms, it arbitrarily expands the left margin. Oh, it also jams often. Again, I believe these last two are due to a feeding problem. I sent an online question and got answers back in somewhat broken English that seem hooked on just replacing the ink and cleaning the printheads. Also, they gave me directions on how to clear a jam. This I know as I clear jams all the time in this printer. They are unable (perhaps due to language barrier) to answer the feeding/jamming problems. I really see this as just a very bad quality printer. I've owned other HPs and never had problems like this. What is the best way to contact someone in the United States about this printer?

Problem with Quicktime Pro in and out Markings

Hi,
I really need som help. I bought QT pro quite recently to be able to cut a movie. The problem is I can't get the markings (in and out). I have tried on two different computers and I have read the instructions. I have unmarked the box where it says "hide markings" and I have tried to press "i" and "o" when the movie is played but it doesn't help. When I first opened the program at computer no 2 there were markings (so at least I know how they look now) but they dissepeared when i opened an other file and now they are completely gone again. What is wrong? Could someone please help me? I need to make a film for my friend weddingday!!!
/Charlotte

Very strange, is this just with certain files i.e. the wedding material or all files?

Weird problem with Macbook Pro 15" and Asus PB278 monitor

Hi there
I recently bought a brand new MacBook pro 15" the one with a dedicated nvidia 750 vid card. However I'm facing weird problems while connecting it to a external monitor Asus PB278 (1440p monitor). I use a mini display port to display port cable.
My problem is: Sometimes it works perfectly, but then if I put the laptop to sleep, sometimes it won't recognise the screen at wake up, at first I tried to restart the system, power on and off the monitor, connecting and reconnecting the cable... nothing worked. I even bought a expensier cable thinking it was probably a low quality cable. I found that then only way to fix this is to connect the monitor with a mini display to HDMI cable I have (won't support over 1080p), and then put the mini display to display port cable again... it is freaking bizarre.
This is very frustrating, I live outside the US and while the retailer will honor the guarantee I'm not sure if this is a Software or Hardware problem, It will take them about 3 weeks to replace my system which is unfortunate due to I have plenty of work to do. I don't want to send it on guarantee just to find out hey... display recognition is broken again. My questions are:
Is there a way to know if this is a hardware or software problem?
I've heard Yosemite is having some issues regarding external displays, is this one of those?
Have you found yourself experiencing this problem? Could you fix it?
Sorry if my english is a bit weird, thanks in advance.

Hi Gatobolo,
Thank you for contributing to the Apple Support Communities.
It appears that you've discovered unusual behavior with your MacBook Pro and an external display, where you need to temporarily connect a different display adapter before you can use your Asus PB278 again.
I can offer some additional tips to help resolve or further isolate the issue you're seeing.
First, try the following resets to see if they eliminate the behavior:
You can reset the Mac's parameter RAM and SMC.
Next, if the issue occurs again, try restarting your Mac into Safe Mode:
Start up in Safe Mode.
From the Apple () menu, choose System Preferences.
Choose Displays from the View menu to open the preferences pane.
Select any resolution and refresh rate that your display supports.
Restart your computer.
You can find the steps above in this article:
Apple computers: Troubleshooting issues with video on internal or external displays - Apple Support
If your display is recognized in Safe Mode, or after restarting again, the issue may be due to a software conflict.
Another suggestion mentioned in the article above is to try a different type of display adapter, such as a Mini DisplayPort to Dual Link DVI adapter.
If the issue persists, you can also back up your data, erase your hard drive, and reinstall a fresh copy of OS X Yosemite.
OS X Yosemite: Erase and reinstall OS X
If the issue still occurs after a clean install, troubleshooting the hardware may be necessary.
Best Regards,
Jeremy

Hp officejet pro 8100 and ipad

Hello,
I have installed two HP apps, HP ePrint and AIO remote on my iPad. I cannot get to print in black and white from my iPad but I can do anything from my PC. My PC has the printer set up in the control to print only black unless I need to print in color, then I can go into the settings and do that. On my iPad I cannot. The AIO Remote is for printers that have the scan and cop which mine doesn't but I can use the other functions as they are a little different from the eprint app.
How do I set the printer to print in black and white from my iPad? My PC is Windows 7 and my iPad has the latest and update of 7.2.2.
Thank you.
This question was solved.
View Solution.

Hi Judsi2011,
Thank you for the update.
The iPad and the ePrint app are not like a computer, when you want to print from the app, it is recommended that you check the settings before printing to ensure that the print options reflect your wishes. The option for the black and white is available for the browser within the ePrint app and for emails that you are printing from within the app.
I hope this helps.
Regards,
Happytohelp01
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HP Officejet Pro 8100 Wireless Connectivity Issue

Hi, I've just purchased the HP Officejet Pro 8100 and have not been able to connect via wireless to the home network. I've tried connecting to 3 different routers and no success. Steps I took were as follows.
Steps:
1. Insert Driver CD
2. Install HP Driver Software
3. Follow on screen prompt for wireless connectivity
4. Was prompted to connect USB cord temporarily
5. Prompted to select SSID
6. Prompted to enter WPA Security Key
7. Screen saying your printer failed to join the following Wireless network.
8. Humored myself and read all the troubleshoots. No good.
9. Downloaded and Flashed new firmware to Printer. New Firmware installed. Still did not help.
*One thing to note: On the Failure to connect to Wireless network Error on Step #7 it says something about MAC address filtering and to enable the above MAC address. The funny thing is there is no MAC address supplied above. The field is blank. All that aside, MAC address is disabled in the first place anyway. Just wondering why the printer software doesn't know the printers own MAC address.
Attempted to setup printer on the following routers...
Router #1
Router: e4200
Local IP: 10.0.0.1
Subnet: 255.255.255.0
DHCP Range: 10.0.0.10 to 10.0.0.59
SSID: "Kosmos 2.4" and "Kosmos 5.0" 2.4ghz and 5ghz bands respectively
Channel Width: 20mhz or 40mhz
Wirless Mode: a/b/g/n
Security Mode: WPA or WPA2 Mixed Mode
Router #2
Router: EA4500
Similiar Setup as Router #1
Router #3
Router: 2wire 3801HGV
Local IP: 192.168.1.254
Subnet: 255.255.255.0
DHCP Range: 192.168.1.64 to 192.168.1.253
SSID: "u2" *Eliminated Spaces in SSID
Wirless Mode: b/g
Security Mode: WPA2
If anyone could shed some light that would be great. Otherwise I guess ill be returning it very soon.

Now you know why you were unable to connect.
Absolutely. It should be broadcasting its own SSID.
This link goes to a factory reset document for your printer.
is your printer still in warranty?
Best regards,
erico
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2015 Microsoft MVP - Windows Experience Consumer

Borderless printing with Adobe reader or acrobat and HP Officejet Pro 8100

Hello,
When printing borderless with my Pro 8100 the printed pdf moves about 2mm to te left on the paper. (White vertical strip on the right side is the result and on the left side something is missing!).
What causes the problem seems to be that the HP Pro 8100 printsoftware makes the A4-format a littlebit larger (214,55 x 300,91) than an actual A4-format (210,00 x 297,00) when you choose borderless printing.
Therefore, I suppose that the pdf shoud be centered before printing. Adobe reader doesn't seem to have the possiblity to center the page however.
Any tips?

The borderless printing option is intended to print photo's on photo paper. When printing borderless the print is slightly oversized to eliminate (or reduce) to chance for white edges due to media skey. Depending on your operating system you may have a setting in the Advanced tab of the driver for Overspray, set this to minimum and see if it helps.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Officejet Pro 8100 problem with wireless setup on iMac OS 10.10.4

I have recently changed my router and now need to reconfigure the wireless settings on my Officejet Pro 8100. I have installed the latest firmware from HP. Apple updates says that I have the latest driver for the printer. The disk that came with the printer does not work with the iMac 10.10.4. How do I update the printer to work with the new router?

Thank you "PrintDoc" for your interest.

Can I print in black and white with an empty color cartridge on a HP Officejet Pro 8100 printer ?

Only the cyan cartridge is empty, all of the other 3 cartridges are fine. I ordered the cyan cartridge online but I need to print important documents today. The power button is blinking when I try to print.
I don't understand, black and white should not use a color cartridge to print.
Is there a trick so I can print before receiving the cyan cartridge ?
This question was solved.
View Solution.

The Officejet Pro 8100 ePrinter has the same print mechanism as its All-in-One counterpart the Officejet Pro 8600. This printer has a printhead mechanism that contains 4 individual cartridges: CMYK (cyan/magenta/yellow/black).
One will have to replace the cartridge, if the unit provides a message of one of the colors being empty, before the unit will resume printing. It is a maintenance mechanism to prevent the product from self-damage. Hope this helps.
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I am not an HP employee.

How can I get my HP Officejet Pro 8100 to work. I had HP on the phone for over two hours and thought it was fixed. Now it just will not print at all.

How can I get my HP Officejet Pro 8100 to work.
I'm using an iMac (21.5-inch, Late 2013) running Yosemite. I spent hours on the phone with HP who did their best and thought they had solved the problem Now it has stopped printing completely. Just says 'idle' or' connecting to printer' but never does.

Greetings paulr.paulr,
Welcome to the Apple Support Communities!
I understand that you are unable to print from your Mac running Yosemite on your HP Officejet Pro 8100. I know that printer issues can be very frustrating, but I believe the information in the attached article will be able to assist you. I would suggest reading over and systematically working your way through the suggested troubleshooting steps located in the following article. If any issues arise as you work your way through the steps, or if you work your way completely to the end and reset the printing system and the issue continues, please let me know.
OS X Yosemite: Printing troubleshooting
Cheers,
Joe

I would like to use my HP officejet pro 8600 and HP officejet pro 8100 for printing envelopes

I would like to use my HP officejet pro 8600 and HP officejet pro 8100 for printing envelopes.

Hi there cv4928,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are we using and what application will we be printing from?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Problems with officejet pro 8100 and Lion?

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