Problems with old user account coming up during downloads.

i am trying to download internet explorer 9.0 on desktop Presario PC. When installing  the user account control pops up.  A while ago, we had to restore the computer and now operating off a different user account. Any upgrades are defaulting to the old user account icon and looking for a password, I do not remember the old password. I tried to change user account profile, but it always is looking for old user account and password. Thanks for any help

Hello esther70
What operating system are you running and what is the model of your HP computer? If you are unsure of the model, follow the link below. Is the current account you are using an Administrator?
How Do I Find My Model Number or Product Number?
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

Similar Messages

  • I want to take old emails from one user account to another. Can't access 'net with old user account.

    My computer was infected some time back, and the only way I could use most programs was to set up a new user account. Now I want to retrieve some old emails and move them to my new account, but can't seem to make it happen. F/fox opens under old a/c, but can't access 'net so I can't forward them. I tried putting them into a folder, putting it on a USB drive and dragging that into 'fox in my new a/c, but it won't open. I am using Win XP.

    two ipods wrote:
    I have my husband Iphone and an Ipad on one account.  I have my own phone on another account. I want to move the Ipad from my husbands account to my account so I can purchase him an Ipad2 and I can use the old one with all the settings and apps as they are now and then update with my contact information.
    How do I do this?
    He will run into a problem when he wants to use his own account.  Some apps will have been purchased on one Apple ID and other apps will have been purchased on a different Apple ID.  That's a nuisance situation when the apps need updating and, unfortunately, there is no resolution at the present time (IDs can not be combined).

  • New Macbook Air setup problem with deleting user account

    I recently changed from a MBP to a MBA and upon completing my migration data from old mac to new one I had an extra user account. So I have my admin account and a guest account and a third account that I don't want. Upon trying to delete this account it show "deleting user account and home folder" but it has been doing this for more than an hour therefore it will not let me exit system preferences. Any help on this?

    I'm not sure I understand what you mean by "need configuration data ... " However, if both computers are on your network then you should be able to synchronize various files or folders using backup software. However, to start you will need to enable File Sharing on one of the computers.
    For help with this select Mac Help from the Finder's Help menu. Search for "file sharing." You should find several links on how to configure it on your computer. Also see Mac 101- File sharing and Tutorial- File sharing in OS X - MacFixIt.
    Once file sharing is set up you can then try a backup utility to do the synching. Most backup utilities not only do backups but can also be configured to synchronize files and/or folders. Here are some possibilities:
    Backup Software Recommendations
    1. Synchronize! Pro X (Commercial)
    2. Synk (Backup, Standard, or Pro)
    3. Deja Vu (Shareware)
    4. Carbon Copy Cloner (Donationware)
    5. Data Backup (Commercial)
    6. SilverKeeper 2.0 (Freeware)
    7. Tri-Backup (Commercial)
    8. SyncTwoFolders (Freeware)
    9, Data Lore (Commercial - exclusively for network file transfers over Bonjour.)
    Others may be found at VersionTracker or MacUpdate.
    Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files.
    Hope this helps get you started.

  • Problem with some user accounts receiving email

    We are running Exchange 2003 and having our end users get their email via Outlook Web Access on their Blackberry devices, and are having a problem with just some users. When we go into BIS, we can setup their account just fine, but they never receive any e-mails. They can send e-mails fine also. We have done the following tests:
    1. I have setup my AT&T Curve to check my e-mail, works fine.
    2. I have three users I'm currently using as my "test group" since this problem began. Two using Verizon Storms, and one using a Verizon Bold. All three can send e-mail fine, one of the storm users can check e-mail, but not the other two.
    3. I have setup these accounts on my (known working from test 1) Blackberry Curve, and get the same results. I cannot receive e-mail on either of those two accounts.
    I don't see any errors in any logs (unless I am looking in the wrong place). I've even gone throught adsiedit and compared the msexch* settings and they all seem comperable. Any ideas as to what could be causing this?

    On the devices browser options, are these settings all identical?
    support HTML tables : Yes/Ns
    style sheets media type : handheld/Screen
    emulation mode : Blackberry/ Openwave (WAP/Openwave gateway/MSIE/MS PocketIE/Netscape)Content mode : WML & HTML / HTML only / WML only
    If someone helped you give them kudos. Research all info!

  • CS2 Problems with multiple user accounts on 1 machine

    I have been having this problem since I first installed CS2 in my Mac lab. I have 8 G5's and I have loaded the exact same software (all licensed of course) on all 8 machines, in the same order. The problem occurs when trying to use CS2 in a second user account on the machines.
    All software works fine for the original admin account. Then when I try to open and use in a second account I get crashes and errors, nothing consistent. AND some computers work just fine. HUH? I have called Apple and they suggested repairing permissions, that doesn't work.
    I have tried uninstall and reinstall. I have tried making the second user an admin user. I have tried 2nd and 3rd users. I have tried a total system reinstall. I have tried changing the order in which I install. I have tried installing both before and after creation of the second account.
    It doesn't seem to matter. On some machines it works, on others it doesn't. The only account the software will work in is the original user account.
    The reason this matters is it is a student lab. I have implemented a server and students can't use the software through their server accounts either. Currently the server is a 40lb paperweight until this problem is fixed.
    Any clue?
    Thanks for any help you can give me.
    Amy O.

    This has to do with permissions in the non admin accounts. A solution was posted a while back you could do a search or somebody will pop in with the solution soon.

  • Problem with 2 user accounts on one iMac

    There are two user accounts on our home iMac. Both are set as administrators. When my partner accesses the backup drive (Seagate FreeAgent GoFlex), he can open all of the backup files.
    When I try to access the backup files, there is no access listed for me. When I click Get Info on any of the locked folders, I am not even listed as a user (only the other admin and "everyone else" are listed).
    As an admin, I can manually add myself as an administrator and eventually open all the backup files. I've given myself admin access to the Seagate drive, but I still have to give myself admin access on the individual backup files.
    1. Why is this happening?
    2. Is there a faster way to grant me access to the backup files?
    Here's the backstory:
    I had upgraded to Lion in August but since then, performance dropped radically. I backed up the iMac  and then clean installed Snow Leopard. My mac is totally back to normal. Since then, I have administrator access to only the files backed up with OS 10.6.8 but everything backed up under 10.7 is locked. But they're NOT locked for the other administrator account. Like I said, I can go and grant myself access to the files, but I don't understand why I have to go through that.
    Ideas?
    Thanks in advance for help and answers.

    Do a get info on the backup drive.  Open up the Sharing & Permissions section if necessary.  Unlock the drive permissions by clicking on the lock icon.  Input admin password etc.  If you are not already listed as having read/write access to the drive,  do that now (add your account name if necessary with the plus button).  Now click on the gear icon and select "Apply to enclosed items..."  Relock the drive permissions by clicking on the lock icon.  You should be good to go now.

  • Problem with old iCloud account

    On my MacPro book, my iCloud email address is old. It keeps asking for my password, but I don't have that email account any more. I was able to fix with guidance from apple on both my iPad and iPhone by deleting the old iCloud account and starting new. Any suggestions on how to fix on my laptop?

    In system preferences click on Internet accounts then remove the email/icloud account.

  • Problem with second user account sharing one iTunes library

    I have an iTunes library that is outside my Home folder that I am sharing between two users. One account functions flawlessly. All the songs are there. Everything is organized into folders by iTunes. iTunes Match is working as it should and all files have been downloaded from the cloud.
    I have tried everything to get the second account to work as the other. I have used Apple's instructions to reimport the xml file. I have even recreated that users iTunes account from scratch. But when I go to preferences and point that account to the shared iTunes library the new account wants to copy the files or re-download the music and in both cases making duplicates in the library.
    Looking for help.
    Message was edited by: bitman

    So I have both accounts now working... sort of. The problem is that the common iTunes Media folder they share does not contain the iTunes Library files (.itl and .xml). Those files are still in each account's Home folder iTunes Media folder. I can see this will be a problem keeping the shared iTunes Media folder happy.
    I'm not sure how I got things to this point but I do want to correct it.
    Can can I copy one of the account's iTunes Library files to the shared iTunes Media folder?

  • Problem with transferring user account

    Hi:
    We recently purchased a refurbished MacBook running 10.5.8 for my daughter to take to college. We set up only one account on the refurb, and installed a few applications like Microsoft Office (from disk) and Adobe Reader (from the web.) Everything including all Apple applications was working fine. We then tried to transfer data and settings (but not applications) using Migration Assistant from her old account on another MacBook, thinking this would transfer her iTunes library to the new computer. Before transferring the old account, we renamed it "account name (old)", since the new account on the new computer had the same name. Now, not only did this not transfer the iTunes library, we can't access any of the old account data because it thinks we don't have rights to it.
    Is there any way to undo this? Can the old account simply be deleted from the new computer?
    Thanks in advance for any assistance.

    Try selecting a file or folder that you've transferred over. Press Command+I or right click on it and click on Get Info. At the bottom of the column that comes up, there should be Permission settings. If they're grayed out, click the lock at the bottom corner, and then type in the password. Edit the permissions there, entering a password if needed, and then close the window.

  • Has anyone else had problems with there iTunes account? I have downloaded numerous ringtones

    i have downlloaded numerous ringtones from iTunes and then they disappear within hours.
    I Have sunk my phone into iTunes library on my desktop and it still allows them to vanish. I have the iPhone 6 and I have reported numerous problems and they re download but then disappear again. I went to Apple store and they see my phone is having a software issue but said to call apple for a refund, to rebuy my purchases. Is anyone else having problems ?

    I have also experienced this. I've downloaded the 'No Surprises' ringtone by Radiohead three times and every time I get charged for the ringtone by iTunes and every time it disappears after a while. This is really strange... I haven't talked to anyone at Apple about this, but I checked these forums out just now and, it seems, I'm not the only one with this problem.
    I'm using my brand new iPhone 6 Plus with iOS 8.1.1 and I'm thinking it's a software-related problem too...

  • Problems syncing photos with two user accounts on one Macbook pro in iPhoto

    Hi, I hope someone can help. I've have a Macbook Pro with two user accounts, my wife and myself. My wife and I both have our own iPhones. We log onto our own accounts and sync perfectly with itunes - so far so good.
    The only issue is we have a shared iphoto 'database'. When each of us go into iPhoto we're looking at the same photo library (i.e we can both see the same photos, events, etc), although we make sure we don't both go in at the same time as I've heard this can cause issues.
    In iTunes if I sync photos from iPhoto to my iPhone it works fine. If I then log out and my wife logs in and tries the same she gets a permissions error. We've worked round this by deleting the photo cache folder, however if this is done on my wifes account, for example and then she logs out, when I log in I get the same permissions error until I delete the photo cache myself - and round and round we go.
    Is there a way that we can setup iPhoto and/or iTunes so we can both sync with iPhoto to our own iPhomes? If its means me 'owning' the iPhoto database and my wife having some sort of read access/view only access, that would be fine.
    We're using the latest version of iTunes (9.2.1) and the iPhone OS (4.0.2) and Snow Leopard (10.6.4)

    Yes I moved the iphoto library to a mounted volume, as suggested in the apple support pages, and it works fine now.
    I also made sure the volume was mounted at log on automatically. The only downside is that I have to make sure may wife doesn't log on and use iphoto whilst I am logged on.

  • How can I retrieve my old user account?

    Hi,
    I migrated my old iMac to my new 27" iMac and did it wirelessly via the internet and it took ages. Apple support told me to do it this way because my old iMac is 400 Firewire and my new one only has 800 Firewire and I only had a 400 Firewire cord.
    I was told to choose the no I don't want to migrate when I went through registering my computer. I then got it set up with internet and then went into Migration Assistant. I told the woman I spoke too that it was going to create a problem with my old user account and she said I could just delete it.
    Here is my dilemma. My old user account is called Pink Tuley (which has all my information, documents etc. on it), I created a new account called Tuley and you guessed it it's a shell with nothing there. All my stuff in on Pink Tuley and when I go to MacintoshHD users and locate my Pink Tuley folder there are a bunch of folders that I can't open (they have that red circle with a white bar in the middle of them). How do I make Pink Tuley my main account or get all the Pink Tuley stuff onto my new Tuley account? I hope there is a way to figure this out.

    Niel,
    Thanks that was easy. Now can I go and delete the new user account I created when I first registered this computer? I have a few user accounts from my old machine I don't use, can I delete those also or is it best to leave them alone?
    Message was edited by: spiralgirl

  • Old user account not accessible - Had to create new user account

    Why was I forced to create a new user account in order to access Apple discussions? The last time I had posted to Apple discussions was 11/06. From the emails notifying me of replies to my post, I can still go to the link where my question and the replies are. Last week I wanted to post another question. Instead I encountered a circular problem. Every time I tried to log in to discussions with my Apple ID and password (the same as my .Mac name and password, which were working fine for accessing .Mac), I was told that there was an error in my password. When I tried again, I was repeatedly re-directed to a "create new user account" web page that listed my .Mac email address as my Apple ID, as it should have. I tried to re-create my old user account with my own [real] name (as before) and was told that name was in use! Of course, it was me! (I had always used by real first name and surname as my name on Apple discussions.) So finally, very frustrated, I created a new name, a nickname, for discussions, and it worked. Now, all my previous posts are gone. It's as if I didn't exist in the Apple world until today, 9/16/07, but I originally had established my user account in 2004. I tried asking about this in a phone call to Apple support, but I was re-directed to the .Mac web site. Then I posted a question at .Mac feedback to no avail. I had a feeling that as soon as I "obeyed" and created a new user account that wouldn't be recognized as myself, my past posts would be sent into oblivion. I don't like losing all my previous posts that were attached to my user account. I have found this problem very frustrating and would really like an explanation.

    Hi decemberbaby,
    Try this procedure.
    Delete all the Apple Cookies in your browser, and empty the Cache.
    Go here Discussions Sign In, and try logging in with your original Apple ID again.
    If that still doesn't work, delete the Cookies again, and go to My Info, and log in with the original Apple ID.
    If you get the error message "Your Apple ID or password was entered incorrectly.", click on "Did you forget your password? Click here for assistance".
    On the page that opens, you can also click on "Forget your Apple ID
    ali b

  • Problem with transfered user sessions from a 10.4 system

    On my new MacBook pro with ML, I tranfered the user sessions of my previous mac (power book G4 working with OS 10.4).
    With these "old" users accounts,  part of the trackpad features (like scroling up and down with 2 fingers) does not work, whereas it is working with new users.
    Any idea on how to solve this?
    Thanks in advance

    That was a good idea, I tried to delete the com.apple.finder.plist and the com.apple.systempreferences.plist but that did not work.
    Eventually to solve the problem, I transferred all the files I needed to a session created with the new system. I'm waiting a week or two just to see if I have not forgotten something important and then I will delete the "old session".
    Thanks anyway for your help.

  • How do we sync contacts and calendars (ONLY) between two iCloud accounts, two iPhones and one iMac with two user accounts?

    This is complex.  Until today we had one iMac with two user accounts - one for me and the other for my wife.  We sync'd our calendars and contacts between our two user accounts using my iCloud account, thereby keeping our schedules coordinated and our contacts information always the same between us.  Also, as I had an iPhone, I sync'd my phone with my iCloud account, thereby keeping the contacts and calendars in the two user accounts on the iMac AND my iPhone sync'd.  (I also sync'd other things, like Notes and Mail and Safari settings, between my iPhone and my user account on the iMac, but my wife did not want to be burdened with all my emails showing up in her email account and I wasn't interested in hers, etc., so we didn't sync anything between us other than calendars and contacts.)
    We've finally bought my wife an iPhone and set up an iCloud account for her.  And of course she now wants to sync several items from HER account on our iMac to HER iPhone, but I don't want them, just as she doesn't want all of my other stuff.  But we still want our mutual calendars and contacts to sync to HER new iPhone, just like they already do to mine.  But I can't figure out how to CHANGE her iMac user account from using MY iCloud account on the iMac to using HER new iCloud account, and then having HER iCloud account speak to MY iCloud account but share JUST our calendars and contacts.
    Originally I tried a workaround by simply having her iPhone log into my iCloud account.  That works great for the calendars and the contacts.  But...she can't sync anything else from her iMac account to her new iPhone because she's presently "forced" to use my iCloud account.  And neither of us want to sync our other things to each other's iMac accounts or iPhones.  Also as we're both using my iCloud account, in things like the Find My iPhone app, the Cloud is seeking two phones labeled with my name and none with her's.  So we definitely don't want this as the set-up and communications network between our devices.
    We want to set up our users on the iMac to sync to our SEPARATE AND DIFFERENT iCloud accounts and then have those iCloud accounts sync calendars and contacts (ONLY) between themselves, and then push that data to our separate iPhones (or the other way, from either of our iPhones to the individual accounts on our iMac and the other person's iPhone).  Does this description make sense to you?  I've diagramed it nicely using Keynote, but even thiough I can draw it, I can't figure out how to set up and configure all the devices to make it work.  If you would like me to send the Keynote slides (just two of them - the current and desired configurations - please send your email address to me at [email protected] and I'll be happy to forward it to you.
    If anyone can help me set this up I'd be most appreciative!  Thanks so much.  Merry Christmas and Happy New Year to all readers in this community!

    BobT.
    I had the same problem, and decided to look into it last night.
    First of all, the solution I would like to have is for Apple to allow for selection of iCloud accounts per application, i.e. Contacts to one, Photo Stream to another. I believe this would be the most straight forward solution for the problem we are facing. 
    Since this is not an option I came up with a workaround. I was most interested in solving this for Contacts, so this is what I tested for. Now I have all 3 devices with the same contacts.
    1) Turn off iCloud for Contacts on all devices. On the device that has the Contacts list that you would like to propagate to all others select to keep the contacts, and on the others select not to keep them.
       Note that the current backups still exist on iCloud, so in case something goes wrong you can still turn the iCloud for Contacts back on to get your current Contacts back.
    2) In iTunes, sync All Contacts with the phones, starting with the one with the Contacts content you chose to keep.
    From this point on, the 3 devices should sync contacts with each other.
    This, of course, will stop your iCloud backups of Contacts, but I don't think this is really needed. You are already storing copies of your Conacts on 3 devices, which for good parts of the day are likely not all co-located. You also potentially have Time Machine backups turned on, which would mean there is a 4th copy there as well. For the case of Contacts iCloud only complicates matter ... that is until Apple implements the solution I first wrote about.

Maybe you are looking for

  • Search data into ResultSets to genrate a complex report

    Hi, I am writing a report called "Product Flow". The report headings are follows prodcode prod name opening qty purchase_qty sales_qty closing_qty ============================================================= To achieve this, I need to know the produ

  • Can't edit pics in iMovie

    Im trying til edit a photo in imovie (ken burns effect).  When i mark the clip, and push the ken burns button, i cant move the start and stop point .  Can anyone help?

  • Work flow overview in PR

    Hi Iam facing a problem in customized work flow. Work item is found in T-code SWIA and in SBWP(business work place). But When i go to Purchase requisition screen(ME53N) and click Work flow overview,I receive  a message "There are no work flows that h

  • PIXEL BENDER FOR ELEMENTS  10

    I DOWNLOADED THE PIXEL BENDER FROM THE ADOBE WEBSITE BUT FOR THE LIFE OF ME CAN NOT FIGURE OUT HOW TO GET IT TO WORK WITH ELEMENTS 10.  PIXEL BENDER DOES NOT SHOW UP IN THE "FILTER" TAB LIKE IS SAY IN THE INSTRUCTIONS.  PLEASE HELP THIS IS DRIVING ME

  • I can't browse Internet with Arora [solved]

    Hi. I installed Arora this night, I really like it now. But I deleted my ~/.config/arora*/, and since this, I can't browse the Internet, but with Firefox it works. I want to use Arora instead of Firefox, does anyone know what I can do ? I already rem