Problems with one particular contact on Facetime

I am having problems connecting to my daughter via FaceTime, it rings for a while then gives the response that she is unavailable when I know she is. I am in France she is in England. I have no problem with other English connections. I switched off and on, and tried resetting time and date.

Make sure she have no restrictions set
Settings>General>Restrictions
Make sure her Date and Time is set to Automatic
Settings>General>Date & Time>Set Automatically

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    1      0      0      0          206.123.64.46      -
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      3    81 ms    81 ms  109 ms  2600:100f:b115:c160:528:200::
      4    90 ms    79 ms    81 ms  2600:100f:b115:c160:528:200::
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      6    85 ms  105 ms    92 ms  2001:4888:52:2010:528:2a1:0:1
      7    89 ms    97 ms    88 ms  2001:4888:52:200e:528:25::
      8    82 ms    85 ms    83 ms  2001:4888:52:2000:528:2a1::
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    10    98 ms    83 ms    95 ms  2001:4888:52:2005:528:1::
    11    83 ms    86 ms    85 ms  2001:4888:52:1001:528:24::
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    13    88 ms    89 ms  104 ms  2600:808::e
    14  101 ms    99 ms    97 ms  2001:450:2008:100::101
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    18  142 ms  139 ms  139 ms  ae-1.gw-prtr-r4-1a.slr.lxa.us.oneandone.net [2607:f1c0:0:10::86:a]
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      1    *        2 ms    1 ms  my.jetpack [192.168.1.1]
      2  429 ms    78 ms    88 ms  196.sub-66-174-25.myvzw.com [66.174.25.196]
      3    80 ms    80 ms    80 ms  66.sub-69-83-159.myvzw.com [69.83.159.66]
      4    81 ms    98 ms  100 ms  113.sub-69-83-158.myvzw.com [69.83.158.113]
      5    84 ms    86 ms  101 ms  49.sub-69-83-158.myvzw.com [69.83.158.49]
      6    89 ms    86 ms    86 ms  34.sub-69-83-159.myvzw.com [69.83.159.34]
      7    92 ms  101 ms    87 ms  4.sub-69-83-144.myvzw.com [69.83.144.4]
      8    *        *        *    Request timed out.
      9    88 ms    80 ms    94 ms  129.sub-66-174-24.myvzw.com [66.174.24.129]
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    12    89 ms    88 ms    96 ms  0.xe-11-2-0.GW2.SEA1.ALTER.NET [152.63.105.202]
    13  101 ms  121 ms    97 ms  teliasonera-gw.customer.alter.net [157.130.180.62]
    14  132 ms  137 ms  136 ms  chi-bb1-link.telia.net [62.115.137.84]
    15  170 ms  171 ms  172 ms  nyk-bb2-link.telia.net [213.155.131.242]
    16  230 ms  229 ms  229 ms  ldn-bb2-link.telia.net [213.155.135.70]
    17  249 ms  244 ms  244 ms  adm-bb4-link.telia.net [213.155.136.79]
    18  262 ms  236 ms  236 ms  adm-b3-link.telia.net [213.155.135.35]
    19  232 ms  232 ms  234 ms  hlm1-bfr1-as1299.tilaa.net [62.115.42.158]
    20  238 ms  238 ms  236 ms  hlm1-cr1-v1032.tilaa.net [164.138.24.33]
    21  218 ms  233 ms  239 ms  hlm1-pod9-vc9-v1054.tilaa.net [164.138.24.55]
    22  251 ms  342 ms  241 ms  vps-8048-2348.cloud.tilaa.com [185.24.223.227]
    Trace complete.
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