Problems with OS 7.1 on Curve 9360

Hello, I am new to the Blackberry world of things having been previous Apple and Android... I have just bought a new Blackberry Curve 9360 on Tesco Mobile (uses o2 network) and, it came pre installed with OS v7.0. (The 9360 came with a 4Gb memory card) As recommended, I have upgraded to OS v7.1 however; I seem to be having several issues with this... 1. Since the upgrade, the OS seems to hang and freeze quite a bit when switching between apps etc. I have tried a battery pull but no different. 2. I don't seem to be able to download some of the apps from Blackberry App World because my device is not compatible. I believe this is probably because the the App Developer hasn't updated the code for OS 7.0 / 7.1?? 3. Since the upgrade, I am unable to install ANY applications because it is saying I have less than 5Mb of storage space remaining on the internal storage. I have tried a battery pull but this hasn't fixed the issue. I also have a Blackberry Curve 9300 for work and, have no problems with this at all and, am very pleased with it. I noticed that my 9300 is running OS 6 and, that I have more apps available than on my 9360 so... If I downgrade my OS to v6.0 on my Curve 9360, will this (1), cure the slowness problem? (2) download the same amount of apps as on my 9300? (3) will a downgrade cure the space issue or, can you provide any other help on this?

Hi and Welcome to the Community!
Your assumption about app compatibility is correct...every app must be ported to every specific BB model number as well as major OS level. Some developers choose to not do so, others just take longer to catch up.
As for your other issues...every situation is unique. Each BB has a fixed amount of AppMemory which must house the OS, all apps, and some amount of app data, overhead, etc. So, the mixture of those that you choose will determine what you cam have as far as additional apps, performance, etc. But, this KB might give you some help:
KB14320 How to maximize battery life and free memory on the BlackBerry smartphone
You also should try other 7.1 packages...some are reported to be more stable than others.
Sadly, it's pretty much impossible to tell you what the exact results will be for you...every situation is unique as well as every users tolerance levels, so you must figure out what works best for you.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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MarcMe wrote:
Now on my Curve since downloading the new required O.S. (see my previous post about Sound profiles
Have you tried the fix described user "steppish" in the other thread where you posted about the sound issue?
http://supportforums.blackberry.com/t5/BlackBerry-Curve-BlackBerry-8500/8520-Sound-profile-problem-a...
You never posted your results.
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Curve 9360 freezing when trying to backup

i have been trying to update my phone but it always sticks on "Smart Card Reader Option 1 of 1" and doesn't do anything after that so i have to always stop it.
HELP ME !!!

Hello casper108,
The following article will help you regarding the issue you are experiecing with backing up your BlackBerry® Curve™ 9360 smartphone:
"Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB29522
We hope this helps.
Thank you.
-FB
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Update problems with blackberry curve 9360

I need help, I downloaded the latest software update for my blackberry curve 9360, during installation the freezes at 9%, I've looked everywhere for the answer to fix... I've tried safe mode but it doesn't let me select the 'OK' option, I downloaded the bb desktop software where it can find my phone but down the bottom right corner it just says connecting, would really appreciate the help

Hi and Welcome to the Community!
(Credit JSanders)
There are two methods of recovery for you to try:
One:
Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
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Once it is to the stage of the update "initializing handheld", then insert battery.
If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.
Secondly:
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IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 9360 OS 7.1 update problems

Couldn't find any threads with this particular problem, so here goes....
I'm trying to upgrade my T-Mobile Curve 9360 to OS 7.1, so I try checking for updates, either over the wireless or connected to the desktop using the BB website and Desktop Software v7. Every time, it tells me my phone is up to date, even though I'm running OS 7.0.0.319. The only other version indicated available is the one I already have.
Any help you can provide would be greatly appreciated!
Solved!
Go to Solution.

Hello!
Please refer to the official download portal to know what OS packages each carrier has released and is therefore supporting:
http://us.blackberry.com/support/downloads/download_sites.jsp
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http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
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If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Curve 9360 not ringing with incoming calls

Good day. I am using a Blackberry Curve 9360 Smartphone.
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Hi and Welcome to the Community!
That is strange indeed...typically, only one profile at a time can actually be active...from what you describe, both Normal and All Alerts Off are active at the same time...not normal. Lets try this...
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Now try to reset your sound profile as you desire.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Curve 9360 Charging Problems

I've had a couple problems with my blackberry curve 9360, battery life, slow, freezing, but this one is the worse.
When i go to charge my phone, it doesn't charge properly. I plug it in and it shows a plug type icon in the battery, not the normal charging icon. The phone charges for a minute then goes back to the icon, In order for it to charge properly I have to hold and push the plug harder into my phone.
Is this a problem I should just go to koodo and get fixed? Also, I have had this phone for only 4 months, is it possible I am entitled for a replacement, becasuse Im getting really tired of it.

Hi and Welcome to the Community!
Run, don't walk, to Koodo. But first, check your paperwork and know your warranty rights and provisions...those will govern what you are eligible for. Be sure to take everything with you so that you can properly demonstrate to them the exact behavior.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Curve 9360 problem

i have a curve 9360 running os 7.1 having problems with both my track pad and some of my keyboard isnt working

fadhblf wrote:
i have a curve 9360 running os 7.1 having problems with both my track pad and some of my keyboard isnt working
Hi fadhblf,
Contact your Service provider or phone provider for replacement of BlackBerry.
Hope it helps.
Good luck!
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If your issue has been solved, please resolve it by marking "Accept as Solution"

Problems with the O2 blackberry data package on my Curve 3G.

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Can a bubble whistle Problems with the O2 blackberry data package on my Curve 3G.? The seat matures in your oar. The lad ices the pursuing method inside a resident. A judge spins against the vendor! The rose wows the hello.
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Hi,
I installed Whatsapp on my curve and sometime later started to face problems with my mobile. Many times I would receive "App Error 523" message and the set would reboot itself.
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Hi rajjatkapoor72,
Welcome to the Community,
Here is the Article from K.B which describe your error message KB24395 ,hope it contain something useful for you,
Good Luck
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

I have a problem with my blackberry 9360, I bought it last 2months, and now when I use video camera or camera I saw a red and blue line. Can someone help me with this issue?

I have a problem with my blackberry 9360, I bought it last 2months, and now when I use video camera or camera I saw a red and blue line. Can someone help me with this issue?

Hello zukafu,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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Hi,
To the details of an Infotype :
View the record in PA20, to make sure the PERNR has a record for the Infotype
Make sure the parameters passed to HR_INFOTYPE_OPERATION are correct :
Rather than passing them directly, pass :
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Lock the PERNR with BAPI_EMPLOYEE_ENQUEUE
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ENDSELECT.
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For an Emp, a number of records may be created, depending on the Time constraint of the Infotype
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Problems with OS 7.1 on Curve 9360

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