Problems with OVI Suite, in under 24 hours...

I recently upgraded my Nokia software to OVI 2, or whatever its called. I will admit, it does look a bit better than the previous version, seems a bit nicer to use, and I like the fact that music, syncing and updating, is all now done from the same application.
Its about time I didn't have to have 3 separate applications installed for my one cellphone.
But I am having problems.
1. I use my phone to connect to the web, and within the first few minutes I was notified that OVI 2 has stopped working, and needs to close etc. I mean, I hardly used the app, and it crashes just from connecting to the web!?
2. I did a software update for my E63, and halfway through the update, OVI threw up an error and said the device was disconnected. I was nowhere near the USB cable. Thankfully, the software update must have completed, because the phone restarted, and when I checked my software version it was up to 2.00.21.
3.  So, I unplugged the phone, plugged it back in to restore my contacts, etc. which worked fine, except I don't have any contacts. Why did the calender entries restore, but not the contacts? Luckily, I have all my numbers saved on my SIM anyways, so I just copied them from there.
Did I do something wrong during the backup/restore?
4.  As I write this now, I thought I'd plug my phone in, and just check if I could do the restore again, but the phone no longer comes up with that selection menu allowing me to select PC Suite. I decided to restart my phone.
It has now frozen on the screen where you enter your PIN.
 *sigh*

Hi,
OK, I have not had any problems since the incident, rebooted my computer and my cellphone, and now both are working. Maybe there was just something wrong in the update process. Will let you guys know if I have any more problems.
I copied the text from Help > About > System Information:
Nokia Ovi Suite 2.0.2.42
Nokia PC Suite 7.1.40.1
PC Connectivity Solution 9.45.0.0
Connectivity Cable Driver 7.1.23.0
Nokia Ovi Suite Software Updater 2009.40.0.60128
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.40
Ovi Desktop Sync Engine 1.1.0.77
Operating system:
Microsoft Windows Vista 32-bit Edition, Service Pack 2
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18882 (Default browser)
- Mozilla Firefox 3.6
Detected Bluetooth stacks:
- Microsoft (Version: 6.0.6000, Build: 16386)

Similar Messages

  • Apparent problem with Ovi Suite and Win 7 64 bit

    Hi
    Apologies if this has already been covered, but i have searched quite thoroughly and i haven't come across the specific problem i'm querying.
    I'm running Windows 7 64 bit, with PC Suite 7.1.51.0, which runs just fine.
    I intend to upgrade to the superb N8 when my contract comes to an end in 6 months, so i'm just doing my homework.  
    Apparently, the N8 will only run on Ovi Suite, NOT PC Suite.
    Now if anyone disputes this and can convince me that the N8 works perfectly fine with PC Suite, then read no further, please just respond!  (Bear in mind the OS i'm running though).
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    Program: C:\...
    This appication has requested the Runtime to terminate in an unusual way.
    Please contact the appication's support team for more information.
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    Nokia Enthusiast
    Solved!
    Go to Solution.

    Pinpointing the problem may be very difficult as Ovi-Suite appears to be extremely unpredictable.and getting Ovi-suit tu run an sync properly seems to be largely a matter of luck.
    I have just set-up three brand new identical HP workstations for our Geo-Information Department.
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    Ovi-suite users, according to our logs, generate over 70% of our smart phone related support calls, even though they are only 6% of our smart phone user base.
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    Ever seen a black lemon? They turn black when they rot. My N97 is black. 'nuff said

  • Nokia X6 connection problem with ovi suite

    I had recenly bought a nokia x6 16gb and I have connection problem with my ovie suite.I am using cable to connect to the pc.When I open my ovie store it says connect ur device under the ovie suit toolbar. And I connect it but it actually worked but it work for about 5sec and it auto dissconnected.I had tried reconnecting it but turn out the same.But when I am using my laptop and I connect it using Bluetooth it work (ONLY FOR TRANSFER SONG AND PHOTO).I cant update my phone software because I am using bluetooth.I also tried using cable to my laptop but it is same like how I connected to my pc.I am using Windows XP SP2(PC).Thank you for those who helped me and spending time reading it.(Reason=Because I wanna update my phone Software).Again Tks

    Hi PhoneNerdies,
    Firstly, I recommend to update your Windows XP to Service pack 3. Nokia Ovi Suite do not support fully the XP with service pack 2.
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    After these steps your X6 would work fine.
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    HHaapis

  • Problem with ovi suite

    hey
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    Hi,
    As per
    http://europe.nokia.com/get-support-and-software/download-software/nokia-ovi-suite/compatibility-and...
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  • C7 problem with OVI suite and Outlook exchange 200...

    Hello,
      I'm now own a NOKIA C7 and need to switch to OVI suite, PC suite is not supported for this  handy. OVI suite is not synchronizing my contacts from exchange to my C7.
    With my old N73 and PC suite I did not have the problem on my DELL M4400 notebook.
    What I've found out, in case of using a USB cable connected nothing was able to synchronize,
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    Crazy is, in case of using a Bluetooth connection (removed the USB connection), it was possible to synchronize the calendar and Notes, but contacts were still not possible, some issue as before.
    We verified this problem, using a NOKIA N8 from a colleague - exactly same happened.
    I was happy to have at least the calendar synchronized, because I need this for my job.
    Nevertheless the contact synchronization issue need to be fixed...
    I've bought the C7 with symbian, because I expected no problems in compare to other available Handy Companies and now this...
    My personnel opinion, the OVI suite is currently not was the people expecting - support for consumer people and flexible for business people. For me PC suite was much more, what I need.
    Now, I'm waiting for support to fix my problem...
    Best regards,
    Onecent59
    Solved!
    Go to Solution.

    Hello Joyfeal,
    Hello Joyfeal,
    I never had problems with my old N73, using PC suite - this worked well over years.
    Hello Joyfeal,
    I never had problems with my old N73, using PC suite - this worked well over years.
    I did, what you proposed. Completly uninstall all. Afterwards, I did a registry cleaning and program files cleaning, so nothing from th e PC suite and Ovi Suite was longer on my Notebook.
    Next step was reinstalling OVI suite, including cable and BT driver - this was resulting nearly the same - advantage was only, that I can now use BT and USB to update Calender, tasks and notes.
    Hello Joyfeal,
    I never had problems with my old N73, using PC suite - this worked well over years.
    I did, what you proposed. Completly uninstall all. Afterwards, I did a registry cleaning and program files cleaning, so nothing from th e PC suite and Ovi Suite was longer on my Notebook.
    Next step was reinstalling OVI suite, including cable and BT driver - this was resulting nearly the same - advantage was only, that I can now use BT and USB to update Calender, tasks and notes.
    Strange is, that when I try to sync the CONTACT data, and I let first searching for Outlook folder, it takes about 4 minutes, it finds the right folder, I click and mark this, but then OVI suite is not longer remember the selection (so it seems for me to be) and try succesless to sync the CONTACTs.
    Hello Joyfeal,
    I never had problems with my old N73, using PC suite - this worked well over years.
    I did, what you proposed. Completly uninstall all. Afterwards, I did a registry cleaning and program files cleaning, so nothing from th e PC suite and Ovi Suite was longer on my Notebook.
    Next step was reinstalling OVI suite, including cable and BT driver - this was resulting nearly the same - advantage was only, that I can now use BT and USB to update Calender, tasks and notes.
    Strange is, that when I try to sync the CONTACT data, and I let first searching for Outlook folder, it takes about 4 minutes, it finds the right folder, I click and mark this, but then OVI suite is not longer remember the selection (so it seems for me to be) and try succesless to sync the CONTACTs.
    I've tried so much - no success. I've a lot experience in software - but no idea, what I can try out more. I guess, there must something be with Outlook 2007 and Exchange server usage, which worked with PC suite.
    Hello Joyfeal,
    I never had problems with my old N73, using PC suite - this worked well over years.
    I did, what you proposed. Completly uninstall all. Afterwards, I did a registry cleaning and program files cleaning, so nothing from th e PC suite and Ovi Suite was longer on my Notebook.
    Next step was reinstalling OVI suite, including cable and BT driver - this was resulting nearly the same - advantage was only, that I can now use BT and USB to update Calender, tasks and notes.
    Strange is, that when I try to sync the CONTACT data, and I let first searching for Outlook folder, it takes about 4 minutes, it finds the right folder, I click and mark this, but then OVI suite is not longer remember the selection (so it seems for me to be) and try succesless to sync the CONTACTs.
    I've tried so much - no success. I've a lot experience in software - but no idea, what I can try out more. I guess, there must something be with Outlook 2007 and Exchange server usage, which worked with PC suite.
    I've talked with a few guys in my company (R&D area) and all told me, that they like the new N8 and C7-00, but they hate the OVI suite - it´s designed for kids and hobby user, but not for professional usage - my opinion is, that PC suite was much clear in use. OVI suite has some feature I like, but I expect to have such kind of problems fixed. The C7-00 is not a cheap handy, so I can expect this.
    Hello Joyfeal,
    I never had problems with my old N73, using PC suite - this worked well over years.
    I did, what you proposed. Completly uninstall all. Afterwards, I did a registry cleaning and program files cleaning, so nothing from th e PC suite and Ovi Suite was longer on my Notebook.
    Next step was reinstalling OVI suite, including cable and BT driver - this was resulting nearly the same - advantage was only, that I can now use BT and USB to update Calender, tasks and notes.
    Strange is, that when I try to sync the CONTACT data, and I let first searching for Outlook folder, it takes about 4 minutes, it finds the right folder, I click and mark this, but then OVI suite is not longer remember the selection (so it seems for me to be) and try succesless to sync the CONTACTs.
    I've tried so much - no success. I've a lot experience in software - but no idea, what I can try out more. I guess, there must something be with Outlook 2007 and Exchange server usage, which worked with PC suite.
    I've talked with a few guys in my company (R&D area) and all told me, that they like the new N8 and C7-00, but they hate the OVI suite - it´s designed for kids and hobby user, but not for professional usage - my opinion is, that PC suite was much clear in use. OVI suite has some feature I like, but I expect to have such kind of problems fixed. The C7-00 is not a cheap handy, so I can expect this.
    ...now I wait for help or software update...
    Hello Joyfeal,
    I never had problems with my old N73, using PC suite - this worked well over years.
    I did, what you proposed. Completly uninstall all. Afterwards, I did a registry cleaning and program files cleaning, so nothing from th e PC suite and Ovi Suite was longer on my Notebook.
    Next step was reinstalling OVI suite, including cable and BT driver - this was resulting nearly the same - advantage was only, that I can now use BT and USB to update Calender, tasks and notes.
    Strange is, that when I try to sync the CONTACT data, and I let first searching for Outlook folder, it takes about 4 minutes, it finds the right folder, I click and mark this, but then OVI suite is not longer remember the selection (so it seems for me to be) and try succesless to sync the CONTACTs.
    I've tried so much - no success. I've a lot experience in software - but no idea, what I can try out more. I guess, there must something be with Outlook 2007 and Exchange server usage, which worked with PC suite.
    I've talked with a few guys in my company (R&D area) and all told me, that they like the new N8 and C7-00, but they hate the OVI suite - it´s designed for kids and hobby user, but not for professional usage - my opinion is, that PC suite was much clear in use. OVI suite has some feature I like, but I expect to have such kind of problems fixed. The C7-00 is not a cheap handy, so I can expect this.
    ...now I wait for help or software update...
    Regards,
    OneCent59
    Hello Joyfeal,
    I never had problems with my old N73, using PC suite - this worked well over years.
    I did, what you proposed. Completly uninstall all. Afterwards, I did a registry cleaning and program files cleaning, so nothing from th e PC suite and Ovi Suite was longer on my Notebook.
    Next step was reinstalling OVI suite, including cable and BT driver - this was resulting nearly the same - advantage was only, that I can now use BT and USB to update Calender, tasks and notes.
    Strange is, that when I try to sync the CONTACT data, and I let first searching for Outlook folder, it takes about 4 minutes, it finds the right folder, I click and mark this, but then OVI suite is not longer remember the selection (so it seems for me to be) and try succesless to sync the CONTACTs.
    I've tried so much - no success. I've a lot experience in software - but no idea, what I can try out more. I guess, there must something be with Outlook 2007 and Exchange server usage, which worked with PC suite.
    I've talked with a few guys in my company (R&D area) and all told me, that they like the new N8 and C7-00, but they hate the OVI suite - it´s designed for kids and hobby user, but not for professional usage - my opinion is, that PC suite was much clear in use. OVI suite has some feature I like, but I expect to have such kind of problems fixed. The C7-00 is not a cheap handy, so I can expect this.
    ...now I wait for help or software update...
    Regards,
    OneCent59
    Hello Joyfeal,
    I never had problems with my old N73, using PC suite - this worked well over years.
    I did, what you proposed. Completly uninstall all. Afterwards, I did a registry cleaning and program files cleaning, so nothing from th e PC suite and Ovi Suite was longer on my Notebook.
    Next step was reinstalling OVI suite, including cable and BT driver - this was resulting nearly the same - advantage was only, that I can now use BT and USB to update Calender, tasks and notes.
    Strange is, that when I try to sync the CONTACT data, and I let first searching for Outlook folder, it takes about 4 minutes, it finds the right folder, I click and mark this, but then OVI suite is not longer remember the selection (so it seems for me to be) and try succesless to sync the CONTACTs.
    I've tried so much - no success. I've a lot experience in software - but no idea, what I can try out more. I guess, there must something be with Outlook 2007 and Exchange server usage, which worked with PC suite.
    I've talked with a few guys in my company (R&D area) and all told me, that they like the new N8 and C7-00, but they hate the OVI suite - it´s designed for kids and hobby user, but not for professional usage - my opinion is, that PC suite was much clear in use. OVI suite has some feature I like, but I expect to have such kind of problems fixed. The C7-00 is not a cheap handy, so I can expect this.
    ...now I wait for help or software update...
    Regards,
    OneCent59

  • Problems with OVI Suite (N79)

    Hi,
    today I upgraded to the "new" Ovi Suite and since than everythings seems to be much slower
     - Synchonisation with outlook (I couldn't find where to set which sets of outlook-adresses to use )
     -  Download software (took20 min.)
     - connect with the mobile (6 min.)
     - Internet connection when using the mobile as modem (too slow)
    Am I the only one with these problems or is it a general thing?
    Anyhow: Dear NOKA people, please make this thing faster or provide a way to return to the old PC suite

    Hi, I've been using Ovi suite since it came out, without a problem. Try removing everything Nokia or Ovi from computer from add/remove programmes then download and run Nolia PC Cleaner and try re-installing Ovi suite, there may be some conflict if you qver wrote the previous programme.
    Hope this helps.
    Good Luck
    If I have helped at all, a click on the White Star is always appreciated :
    you can also help others by marking 'accept as solution' 

  • Hi problem with ovi suite

    Hi This is first time i have used the discussion board so many apologies if this has been asked before. Up to a few days ago i connected my N8 to my computer and the nokia ovi suite opened once the connection between phone and pc was successful. This last two days i have a successful connection but unable to open ovi suite to back up my messages pictures etc. I have clicked on the green ovi suite icon to open it and it just keeps telling me that ovi suite has stopped working and not responded to my request. Please please help. I am not technically minded so basic reply would be appreciated lol. Thanks

    Try re-installing / updating it.. The latest version can be downloaded from here ...

  • Connectivity problem with ovi suite with nokia x2-...

    hi,
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    You need a Nokia microUSB Cable CA-101 for the X2-01.
    http://www.developer.nokia.com/Devices/Device_specifications/X2-01/
    ‡Thank you for hitting the Blue/Green Star button‡
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  • How to Sync N9 with Ovi Suite!

    N9 and ovi suite can Sync!
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  • Can I sync two Nokia phones with Ovi Suite?

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    ronni333 & boing,
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    Cheers,
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  • Sync problem in OVI Suite 3.0.0.284

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    Could you please provide more information on this?
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    Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
    It will help me to serve you better !!!!!
    Thanking You

  • Sync Issues with OVI Suite 3.1.0.91

    Hi Guys
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    Hi, I just got an N8 so having to use OVI as N8 will not work with PC Suite.  I hate it nothing works properly or easily!  Now I'm getting the same issue on Sync its showing between 3 - 10 duplicated entries.  Its not even uniform duplications some are 3, some are 5, 8 & 10!  I have deleted the other 2 Calendars listed in OVI in case it was them & hidden the other 2 on the phone & turned off the Sync till I can figure out what's going on or until someone can tell me how to correct it! 
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    Thanks

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    Regards,
    Franz

    game

  • How to reinstall firmwares with ovi suite?

    Hi to all,
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    Just checked for my Nokia 5800xm for which the Firmware was updated by me and Nokia X3-00 for which it was never done... and see the difference...
    @ pavilion_alex BTW I re-read your post.. and you have mentioned that you have successfully updated and not re-installed...
    Attachments:
    OVI Suite Nokia 5800xm.png ‏121 KB
    OVI Suite Nokia X3-00.png ‏119 KB

  • Error code 8393f011 with ovi suite 2.2.1.23 when s...

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    But have the same error too bad.
    My system informations are
    Nokia Ovi Suite 2.2.1.23
    PC Connectivity Solution 10.33.1.0
    Connectivity Cable Driver 7.1.31.0
    Nokia Ovi Suite Software Updater 2010.27.0.60741
    Maps Service API 4.0.15.0
    Nokia mPlatform 2.6.221
    Ovi Desktop Sync Engine 1.3.0.32
    Operációs rendszer:
    Microsoft Windows 7 32 bites kiadás
    Nyelv: Magyar
    Felismert internetböngészők:
    - Microsoft Internet Explorer 8.0.7600.16385 (Alapértelmezett böngésző)
    Felismert Bluetooth-verziók:
    - Microsoft (Verzió: 6.1.7600, build: 16385), Használatban.
    and the device details
    V 5.50
    03-03-03
    NPL-1
    (c) NMP
    Just noticed that Ovi crashed after the first install:
    Forrás
    Nokia Ovi Suite 2
    Összegzés
    Működésképtelenné vált
    Dátum
    ‎2010.‎10.‎19. 10:57
    Állapot
    Jelentés elküldve
    Leírás
    A hibát okozó alkalmazás elérési útja: C:\Program Files\Nokia\Nokia Ovi Suite\NokiaOviSuite.exe
    Probléma-aláírás
    Problémaesemény neve:  APPCRASH
    Alkalmazásnév: NokiaOviSuite.exe
    Alkalmazásverzió: 2.2.1.23
    Alkalmazás időbélyegzője: 4c7f4eae
    Hiba – modul neve: QtCore4.dll
    Hiba – modul verziója: 4.6.1.0
    Hiba – modul időbélyegzője: 4b701363
    Kivételkód: c0000005
    Kivétel – eltolás: 000e9d67
    Operációs rendszer verziója: 6.1.7600.2.0.0.256.1
    Területibeállítás-azonosító: 1038
    További információk 1: 0a9e
    További információk 2: 0a9e372d3b4ad19135b953a78882e789
    További információk 3: 0a9e
    További információk 4: 0a9e372d3b4ad19135b953a78882e789
    További adatok a problémáról
    Gyűjtőazonosító: 2017763299

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