Problems with Palm Pro

Question

Hello, Im not sure if this is the right forum, but I'm in desperate need of help. A friend brought me this phone from U.S. but I'm in Ecuador and there are no Palm Service Centers here. Also tried to find a way to contact Treo though email but was unable to.
Me and my husband been trying to figure out some things about how to use the phone for 2 months now and of no effect. It seems like there is a problem with the phone, my husband thinks that its possible that windows have to be reinstalled, is that possible to do?
Some of the problems are that windows live almost never synchronizes on my phone. I've tried installing facebook using all sorts of ways, nothing works. I went to the website and followed directions that said "
On Start, flick left to the App list, tap Settings> Email & accounts. " But I was not able to find "email and accounts" on my phone following these instructions.
I used to have a "lock button" on my phone, but then it just disappeared.
Lately, when I connect the phone to my computer I have to manually locate the Windows Center program whereas before it would pop up automaticallly.
Also I cant figure out what's the deal with the camera, it used to take normal decent size pictures but now they are microscopic in size and I cant find an option on my phone to change picture size. Nor do I understand why all of a sudden it changed in size without my permission....I had to delete all the latest photos because of their ridiculous size.
Another thing I dont get is when I get a call from unknown number and then try to save it on my sim card then only options I get is to save it either to Windows Live or Outlook, in order to save to SIM card I have to go to contacts first and enter the phone manually. What's the deal with that? In addition, some of my saved contacts are not being recognized and when the person calls the number shows as "unknown".
This is by far the most difficult phone I've ever had. I'm not expert in electronics but I dont think this is me, because my husband has been trying to figure out how to use it and he couldnt do anything about it either. He's got Iphone, we both use same phone company and have internet on our phones and he's got no problem with his phone like i do.
Anyone got any ideas what I can do? Please help.
Post relates to: Treo Pro T850U (Unlocked)
Post relates to: Treo Pro T850U (Unlocked)

Answer 1

Aliana wrote:
It seems like there is a problem with the phone, my husband thinks that its possible that windows have to be reinstalled, is that possible to do?
Windows is stored in the phone's ROM. If you "hard reset" the phone (you can get direction in the Support section of this site for Phones > Treo Pro > Unlocked) then your applications, your data, etc. will be erased and the software should be restored to its original condition. But of course, this is a last resort.
Aliana wrote:
Some of the problems are that windows live almost never synchronizes on my phone. I've tried installing facebook using all sorts of ways, nothing works. I went to the website and followed directions that said "
On Start, flick left to the App list, tap Settings> Email & accounts. " But I was not able to find "email and accounts" on my phone following these instructions.
Windows Live Hotmail? Are you setting it up as an Exchange ActiveSync account? I haven't tried that myself.
The directions you have for Facebook sound as though they might be for a different device, or a later version of Windows. If you go to http://m.facebook.com/ from your phone, you should get a download link toward the bottom to install the Facebook app. I haven't tried it myself.
Aliana wrote:
I used to have a "lock button" on my phone, but then it just disappeared.
If you mean that pressing the red end button doesn't lock the screen any more, you may need to read this thread: Keyguard not engaging anymore
Aliana wrote: 
Also I cant figure out what's the deal with the camera, it used to take normal decent size pictures but now they are microscopic in size and I cant find an option on my phone to change picture size. Nor do I understand why all of a sudden it changed in size without my permission....I had to delete all the latest photos because of their ridiculous size.
To change the camera resolution, try this: start the camera, aim at something, then press the Up button on the controller. You should get a button bar that lets you increase the resolution. Whether it will become the new default, I don't know.